Homebase - Cannock Reviews 

134
TrustScore 4.5 out of 5

4.4

The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP Cannock, Staffordshire, GB


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Rated 4 out of 5 stars

Order processed quickly. 1 item not in stock but got a phone call to advise and refund arranged automatically. Easy click n collect process- order ready on trolley (many bags of compost) so much quick... See more

Rated 1 out of 5 stars

I purchased a cordless hedge trimmer by using click & collect. On opening the box when I got home it was clear that the said item was a returned item the blades were marked the trimmer was scuffed the... See more

Company replied

Rated 5 out of 5 stars

Went to buy a hedge trimmer (bosch as was only brand made somewhere other than China!). Displayed trimmer had a big hole smashed in the box. Found a young chap and asked him if they had another one i... See more

Rated 3 out of 5 stars

My kitchens not even 3 years old yet and I can see im going to need multiple repairs done very soon. Not a patch on Howdens


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • The Orbital Retail Centre, Voyager Drive, Cannock, WS11 8XP, Cannock, Staffordshire, United Kingdom

  • 0345 640 7114

4.4

Excellent

TrustScore 4.5 out of 5

134 reviews

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This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(134)

714 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly store

I visited the Cannock store today.
Well stocked, clean and tidy store, with many offers on. (I only went in for a £5 pot plant and came out £100 lighter)
All of the staff I came in to contact with were friendly and helpful, especially Julie.
Highly recommend.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

New lawnmower

I needed to replace my lawnmower.
The mower I wanted was out of stock, but Lexi looked up alternatives online straight away.

We found one in stock and similar spec very quickly, Chris also offered some advice and and even helped show me where the stock was.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Came into store today to find an item…

Came into store today to find an item which unfortunately couldn’t be located. Julie came to assist and she was a complete breath of fresh air, even coming up with alternative ideas for me to use.
Absolutely amazing service and I strongly believe that Julie should be recognised as an amazing Homebase employee - she was absolutely fantastic and went much further than above and beyond.

Thanks so much again!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Happy smiley good service, homebase seems to care

Went to buy a hedge trimmer (bosch as was only brand made somewhere other than China!). Displayed trimmer had a big hole smashed in the box. Found a young chap and asked him if they had another one in the stores. He he happily went and found me one. Great to see a younger person so willing to enthusiastically help.
Homebase stands apart from other diy stores as they employ 'helpful happy staff' throughout the store. Checkout staff always a good experience. Don't change your recipe please. 🙂🙂

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

The 2 of the 6 stake lights had the…

The 2 of the 6 stake lights had the stakes. I tried to contact the store several times since Friday but kept being advised to try again later. I asked the chat line to post me the stakes but that wasn’t possible and I was told to go back to the store. I have tried to contact the store again and got the same message, try again later
I therefore have to travel 10 miles to return 2 stakelights and get replacements.

June 21, 2024
Homebase - Cannock logo

Reply from Homebase - Cannock

Hi Anon,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 5 out of 5 stars

New kitchen …

Darren planned our new kitchen for us ,made a great job of it went above and beyond our expectations helped with everything we needed could not wish for a better service

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Design and fitting

Design and fitting

Great service from designing the kitchen by Darren Dutton. Lovely man patient and very helpful.
The fitters Stefan and Mick have done a fabulous job, both great guys, and we would recommend all three guys if you want a good reliable service.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient & helpful

Order was ready to collect when i arrived, was less than 5minutes in the store !! Efficient & helpful

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

New Kitchen

Big thanks to Darren Dutton the Kitchen Designer at Homebase Cannock - completely over the moon with our kitchen.

Also thank you to Stefan, Mick and Stuart (Kitchen Fitters) for an excellent job. Very professional, hard working and polite to have in your house - would highly recommend.

Process was smooth from start to finish and we got the dream kitchen we were hoping for.

We definitely rate the whole experience 5 stars.

April 29, 2024
Unprompted review

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