Terrible. Just because you are going into administration don't forget people will still be trying to order off of your website. They cancelled one order which I made, ordered more items and can't be b... See more
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See what reviewers are saying
Our experience with Homebase was worth 5star+++ from the beginning to the end. 1st, Liz was very helpful, guiding us choosing our ideal kitchen and storages and 2nd, what can I say about the fitters,G... See more
In one sentence ujala jadhav made it possible. From the beginning to the finish always available for help and advice. I couldn't fault her assistance and advise which made it possible. Would r... See more
Went to Home Base, Catford branch just off Road with a team member to do a big work garden items. I was really impressed at how helpful the staff were, one gent helped us with lifting the large heav... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Catford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
10 Beckenham Hill Road, Catford, SE6 3NU, London, United Kingdom
- 0345 640 7015
4.3
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s been a pleasure working with Ujala…
It’s been a pleasure working with Ujala to redesign my very dated bathroom. Her attention to detail was impressive, and she created a fantastic design.
Ujala came up with excellent suggestions, followed up with me consistently, and went out of her way to ensure the best design for the space.
Her creativity, professionalism, and dedication were evident throughout the entire process. She truly listened to my needs and incorporated them seamlessly into the design. Ujala's warm and approachable nature made working with her a joy. She is a great asset and I highly recommend her services.
June 28, 2024
Unprompted review
3 tier metal plant stand review
Item was ready for collection though I only got 1 piece whereas I had ordered 2 Online (website stock not reliable) but excellent service, refund was processed but money does not get refunded immediately. Would recommend
June 23, 2024
Unprompted review
Helpful staff
Staff very helpful-I assumed the item was flat pack-it wasn’t. Unsure if it would fit my car staff lent us a measure & a large trolley. Thankfully it did fit, a lovely shoe cabinet at a great price in the safe,
June 16, 2024
Unprompted review
The young Irish girl at the customer services…
The young Irish girl at the customer service section went above and beyond to help me I'm disabled but it wasn't because of that she was patient helpful and couldn't do enough for me looking up items I was interested in, getting trolly for heavy bags of cement and sand getting my pre order and giving me time to browse I cannot find fault the other staff were friendly too. I would like her to be praised very much.
June 15, 2024
Unprompted review
Great service
Order was ready for me in the warehouse and was wheeled out to my car and loaded for me, as I use a walking stick.
June 15, 2024
Unprompted review
Ready in time but very long queue at…
Ready in time but very long queue at pick up counter because none of the normal tills were open, so 1 person doing it all.
June 11, 2024
Unprompted review
Reply from Homebase - Catford
Hi Morna,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Bedding plants were horribly dry
Bedding plants were horribly dry! Didn't buy half the amount I'd intended to. Cashier was kind in discounting the worst of them ( lobelia) which I hope survive.
I used to recommend Homebase for bedding plants but I won't be this time. Why are ßtaff not watering & why so few staff around?
June 7, 2024
Unprompted review
Reply from Homebase - Catford
Hi Barbara,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team to review further. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Thanks,
Team Homebase
It is so typical of staff at Homebase ……
It is so typical of staff at Homebase … especially at Catford … one person on the roll with queues of people waiting to be served … should you want to buy other products and find someone to help … what a joke that is …. If you wish to know the price of a product … good luck with that as the staff are to lazy to put product prices on and busy smoking outside …
So all in all bar the product price keeping people coming back …. It is certainly not your staff or their attitudes …
overall … Homebase staff make the experience really frustrating
June 3, 2024
Unprompted review
Reply from Homebase - Catford
Hi there,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review.
Thanks,
Team Homebase
window putty. Staff too lazy to look for stock in store
Went into store to buy window putty. Looked up on line to see they had it. 8 in stock in store. Could not find it. Asked where it was. No body knew. So stood in front of them ordered it on line for pick up and waited 5 minutes that I could go pick it up from store.
Then they COULD find it.
So staff don’t care. Just a wage. No comment to job or Homebase.
Use only if you have to.
June 1, 2024
Unprompted review
Reply from Homebase - Catford
Hi Steven,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Great customer set ice
Really smooth experience, great customer service
May 27, 2024
Unprompted review
Nathan was very helpful from start to…
Nathan was very helpful from start to finish. He knew his way round the store and was very polite.
May 25, 2024
Unprompted review
In store collection nice and easy
Ordered online for instore pick up. Was an absolute breeze, and staff were very polite and friendly. Thumbs up from me.
May 25, 2024
Unprompted review
BBQ purchase …
On visiting the store I spoke to Joan at the information desk with a view to buying a BBQ and cover Joan was very helpful going through covers etc I purchased a 4 burner BBQ and a cover .Joan is a credit to your company.
May 24, 2024
Unprompted review
Joan on the customer service desk was…
Joan on the customer service desk was very helpful from the moment she called me about my click and collect order that was cancelled to helping me reorder replacement compost and when I then went in store to collect it. Excellent customer service and please thank her for her help an asset to Homebase.
May 24, 2024
Unprompted review
Liz is amazing
Hey just want to say Liz was amazing honestly shes brilliant helped me so much really really helped me out with all my questions about renovating my bath room she really went the exra mile amazing.
May 23, 2024
Unprompted review
Homebase, what a breeze
The staff were friendly and welcoming. The store was well organised and very neat and tidy
May 13, 2024
Unprompted review
The lady at the collection point was…
The lady at the collection point was superb. I did not wait served straightaway.
May 14, 2024
Unprompted review
Very quickly served friendly and…
Very quickly served friendly and efficient.
May 10, 2024
Unprompted review
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