The ordering process is fine, hassle free but the some members of staff at the Kingsway store certainly need to remember they actually have customers to serve rather than carry on conversations with f... See more
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Ordered my Keter outdoor storage unit online. Process was easy, quick and efficient. Picked up unit at Derby Kingsway store click and collect. Was served quickly by efficient and friendly staff, one o... See more
We were served by Ryan who mixed some paint for us, he helped us choose what type of paint and also checked we had all tools etc that we needed. He was very knowledgeable and friendly. At the til... See more
I do wish that Homebase would ensure their stock levels are accurately recorded and shown when placing click & collect orders. When I order 3 tins of paint I really would like to pick up 3 tins so I c... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Derby Kingsway
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Kingsway, Derby, DE22 3FA, Derby, Derbyshire, United Kingdom
- 0345 640 7042
4.7
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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We went to Derby and Alex the assistant…
We went to Derby and Alex the assistant was most helpful and polite.
Thank you
April 30, 2024
Steve the guy on the paint mixing…
Steve the guy on the paint mixing machine went out of his way to make sure we were satisfied with the colour and finish of the paint, and that we had the right amount for the job
April 29, 2024
Unprompted review
Lovely store
Lovely store. Served by Rachel who was very helpful and friendly.
April 29, 2024
Unprompted review
Seamless
Seamless click and collect. Helped to car by lovely Jack. All the staff were charming.
April 26, 2024
Unprompted review
Very helpful friendly staff.
April 26, 2024
Unprompted review
Suzanne was fantastic!
Suzanne was fantastic! Patient, friendly and professional. Thank you!
April 25, 2024
Unprompted review
Great customer service from Suzanne who…
Great customer service from Suzanne who made me feel very welcome in the store.
Very tidy store with attractive seasonal area.
April 19, 2024
Unprompted review
Lovely lady on the till
Lovely lady on the till, Rachel H, cracking jokes and made me laugh. Very tidy store, easy to shop. Plant quality is superb.
April 19, 2024
Unprompted review
Gave me the wrong product
Gave me the wrong product, ordered 18mm thickness they gave me 12mm what a waste of space
April 19, 2024
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Sinead,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management asking that you are contacted to fully resolve this with you.
Thanks,
Team Homebase
Help from staff (Ryan)to get large item…
Help from staff (Ryan)to get large item into my car
April 19, 2024
Unprompted review
Easy ordering and collection
Notified for collection on time, security check carried out on arrival. Pleased with the service
April 15, 2024
Unprompted review
Helpful and interested staff
My order was ready to collect and delivered to my car by a man called Stephen. He was friendly and interested in my project. He helped me load the car and offered advice in completing my task.
April 11, 2024
Unprompted review
Helpful
Went to Homebase today to purchase kiln dried sand but couldn’t find.asked at the counter and was told it was in stock. An assistant called Josh said it had just been delivered but not unpacked he took my trolley and fetched me two bags .Decided to have another two.He went and fetched them and pushed the trolley to the checkout and then out to the car where he loaded into the boot. Very helpful lad.Nice to have someone willing to go the extra mile for a customer.Doesn’t happen often enough.well done.really appreciated
April 11, 2024
Unprompted review
Great service
I was offered help by a lovely gentleman who was very clear with the different choices of gloss, and the cashier Vanessa was lovely and friendly.
April 11, 2024
Unprompted review
Josh was really helpful
Josh was really helpful, helped me find the turf and very kindly put it in the car for me.
April 9, 2024
Unprompted review
Excellent customer care
It was easy to click and collect in store and then to have two lovely young men take it and put it into my car.
Excellent service
April 5, 2024
Unprompted review
The product is not my expectations
The staff are nice but the product is not my expectations! The picture of the product online shows the difference between the real priduct.
April 6, 2024
Unprompted review
Reply from Homebase - Derby Kingsway
Hi Irene,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Great help from Ryan at Kingsway Derby
Ryan at Kingsway Derby was very helpful. Ryan made sure we had the right paint for the job and provided advice for preparing and priming. Ryan was also very quick to get the right colour mixed up in the paint we need. All in all a very good visit, staff were all very helpful and the store laid out very well.
April 5, 2024
Unprompted review
Great service provided by Josh…
Collected my click and collect order of 9 large bags of compost. Josh brought them out to my car on a pallet and loaded them sensibly and carefully into my car. Thank you Josh for taking such care.
April 4, 2024
Unprompted review
Very quick
Very quick, payment is great 3 months interest free, ordered item, bought item, confirmation on order, all in a matter ten to 15 mins.
Very helpful and friendly when you go to pick at the store, thank you homebase.
April 3, 2024
Unprompted review
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