There are staff in this shop that bring the place down I feel .. A course in customer care wouldn't be wasted in this store a certain woman in this store screaming at me cos I wanted to exchange a... See more
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See what reviewers are saying
My Bosch lawnmower worked well for a while until the motor started to gradually go slow and cut out. Being well within the warranty period I returned to the store. It was promptly recognized as eligib... See more
Excellent service from the moment we spoke with Paul and Ali right through to their efficient assistance with fitting the BBQ in our car. They were very helpful with selecting the correct BBQ for us,... See more
I dealt with James recently when ordering my Homebase kitchen and i can honestly say I have never experienced such excellent customer care service EVER. He went over and above to make sure I was happy... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Dublin Santry
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Gullivers Retail park, Santry, D09 KR13, Dublin, United Kingdom
- 0189 40198
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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The gentleman understood my issue and…
The gentleman understood my issue and accepted that the battery was faulty and gave me a replacement which was very much appreciated. Excellent customer service!
Head melt made easy
I went in looking for a shelf and never realised how many types there were and brackets. Met James who talked me through all the different sizes helped me pick brackets and brought me over to get screws and plug things. Wow what was turning into a head melt became so easy.
I dealt with James recently when…
I dealt with James recently when ordering my Homebase kitchen and i can honestly say I have never experienced such excellent customer care service EVER. He went over and above to make sure I was happy with my order. He is so pleasant, helpful, patient, interested and obliging in making any changes I requested. I cant recommend him highly enough to others and have given his name to anyone I know interested in getting a kitchen. My niece had recommended him to me and i am delighted she did. He is certainly deserving of an extra bonus or a extra week off this year:-). Barbara Lawless
Great experience
I bought a kitchen from Homebase santry. From start to finish it was a fantastic experience. They went out of their way to help! The finished kitchen is amazing and I am delighted ! A big thank you to James who is approachable , accommodating and very professional.
The whole of the Santry Homebase team are exceptional
The whole of the Santry Homebase team are fantastic. I have been shopping here for years and they always go out of their way. I recently purchased a kitchen from James. James is an exceptional employee, who always go over and beyond and nothing was too much bother. He made the whole experience very easy and smooth. I have recommend him to many people
Staff were vey helpful & polite
Staff were vey helpful & polite. I needed help with buying some plants. Helped me pick the righted ones I needed, very knowledgeable. Brought my items to the till. Made the experience very easy for me. I would definitely shop here again.
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