Picked up an extremely dirty package with clear signs of damage. When unboxed at home, the damaged to the package was reflected on the TV stand. Couldn’t call the store so had to make a second 15 mile... See more
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See what reviewers are saying
Ordered a dehumidifier for collection recently. Easy to use website. Got a promo code which gave me a really good deal. Got a text when my order was ready to collect. The customer service advisor... See more
Amanda at the Edinburgh Craigleith Homebase store was super helpful and friendly, helping me plan my new kitchen from scratch. Nothing was too much trouble, and when I changed my mind about the type o... See more
Amanda is part of the kitchen design team at Craigleith Homebase and she has been excellent throughout the whole process. A poor choice of builder on my part resulted in a lot of stress and changes w... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Edinburgh
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
36 South Groathill Avenue, Blackhall, EH4 2LN, Edinburgh, United Kingdom
- 0345 640 7120
4.3
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and very rapid
Great service and very rapid
Thank you
December 17, 2023
Unprompted review
Reply from Homebase - Edinburgh
Hi Happy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Grumpy staff member…
Bird bath I ordered was very obviously broken tho the staff member presented it without comment. He had to ask me four times for my order number as he was engaged with another assistant on the computer. Was offhand when I pointed out the break. He asked another assistant to see if there was another birdbath. The other assistant found one and was very helpful showing me how it assembled and advising best way to travel it in the car.
December 15, 2023
Unprompted review
Reply from Homebase - Edinburgh
Hi Jane,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Very good service
December 9, 2023
Reply from Homebase - Edinburgh
Hi Scott,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Don't buy online...go and see it and check it out first
Sadly...I was disappointed...the wee table top was not straight....it was slanted....I've had to put rubber on the surface to stop a potential hazzard, with a cup or glass tipping off. Price was great £19.99....not worth the hassle to change it over...other than that it would have been perfect
December 5, 2023
Reply from Homebase - Edinburgh
Hi Susan,
Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.
Many Thanks
Team Homebase
Outstanding service
Couldn’t find a set of Christmas lights, so I asked for help from the man on the Christmas area, who was extremely helpful and found the correct ones straight away and then he also helped me pick a tree. He was very polite and chatty and made me feel like he wanted to help me and not the usual robotic service you receive in shops these days. I then asked if I could speak to the manager at the checkouts so I could let them know how great the service had been and the lady pointed out that the man who had served me, actually was the manager himself, so I was very pleased to know that he had taken the time to help me, especially when he could have just sent someone else. Will definitely be back and love shopping in Homebase and my local store in Edinburgh.
December 10, 2023
Unprompted review
Reply from Homebase - Edinburgh
Hi Julia,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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