The delivery went well, once the driver found the correct address, by telephoning me for directions. The YouTube video stated 45 mins. to complete - absolute rubbish! It took five hours, 2 people... See more
Company replied
Location
Switch locationCollingwood Retail Park, Newgate Lane, PO14 1AN Fareham, Hampshire, GB
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See what reviewers are saying
Website much improved, smoother and works better and faster than some of Homebase's major competitors. Also impressed by wealth of information about products and user-friendly checking of stock at m... See more
Faith was exceptionally caring during our kitchen design. Ensuring she met my financial needs whilst delivering a design that exceeded my expectations. She had some brilliant ideas and insight which h... See more
We decided to go to Homebase to enquire about a brand new bathroom and glad that we did. From start to completion the expertise and professionalism has been second to none. Thank you to Faith - the de... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Fareham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Collingwood Retail Park, Newgate Lane, PO14 1AN, Fareham, Hampshire, United Kingdom
- 0345 640 7547
4.7
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Amazing, professionals and end product
We decided to go to Homebase to enquire about a brand new bathroom and glad that we did. From start to completion the expertise and professionalism has been second to none. Thank you to Faith - the designer, product guider and organiser; Mike and his amazing team - the builders, tilers, floor layer and tidy uppers. Amazing and would strongly recommend them all. We have a beautiful, amazing bathroom.
January 25, 2024
Unprompted review
Trina at fareham homebase was…
Trina at fareham homebase was incredible so informative and nothing seemed a bother thank you
January 31, 2024
Unprompted review
Easy purchase online
Easy purchase online
On time quick delivery
Even brought it into my dining room for me as I'd hurt my hand
Very polite and friendly
January 27, 2024
Went to buy a CO2 alarm
Went to buy a CO2 alarm. Only one on the shelf which
was an empty box and said on box "Please speak to a Team Member to purchase this product". Could not find anyone so went to checkout. Person there said that she had to go out the back to find it. Took ages and then she came back with wrong one and had to look for it again. Eventually found it , put it through till and came up with £27 but the shelf said £22. After another delay i was told that the shelf price was wrong but they would sell it to me for £22. Not a very rewarding experience. very inefficient system to find product , not enough staff, and too much delay for which did not even get an apology. Will think twice before going back.
January 26, 2024
Unprompted review
Reply from Homebase - Fareham
Hi Steve,
Thank you for your review, we're sorry that your time in store was not to the high levels that we hold ourselves to here at Homebase. We have passed your feedback on to the Store Manager for improvement!
Kind Regards
Team Homebase
Helpful, knowledgeable staff
Claire was really helpful, guided me to the right products for my painting job. Also helpful tips getting the paint job done properly; I feel inspired and can't wait to start. Friendly and professional. I'll be back here instead of B and Q. Thanks Claire
January 17, 2024
Unprompted review
Reply from Homebase - Fareham
Hi Rob,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Click and collect
Very quick. Got to store and all ready. Very helpful loaded into car. Very nice staff. Thankyou
December 30, 2023
Unprompted review
Easy to use website
Easy to use website, great follow up e mail and text and easy to collect x x
December 27, 2023
Unprompted review
Reply from Homebase - Fareham
Hi,
Thanks for the great feedback, we hope to see you shopping with us again soon! 😊
Team Homebase
Ordered on line to pick up next day
Ordered on line to pick up next day. Fantastic service and cheaper then before Christmas. Staff are very friendly too.
December 27, 2023
Unprompted review
Reply from Homebase - Fareham
Hi Tracy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
An absolute pleasure visiting the…
An absolute pleasure visiting the Fareham store last week.
Gemma was amazing, providing me dedicated, 1 on 1 help. She's such a warm character and a real pleasure to deal with.
I was also helped by Claire and Mike W who were also great, treating me with kindness, patience and respect and being very helpful.
A great team of which the company should be proud from my experience!
December 14, 2023
Unprompted review
Reply from Homebase - Fareham
Hi Phil,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Found what I wanted online
Found what I wanted online, did click and collect and served by friendly staff.
December 11, 2023
Unprompted review
Reply from Homebase - Fareham
Hi Neil,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Sting in the tail?
Ordering was easy enough, collection too, but no sign of the 4x Nectar points I was promised, in fact, no indication at all that even the normal nectar points have been awarded.
November 26, 2023
Great service.
Easy to reserve and pay for item online. Item was ready for collection very quickly. Product works well and is good value for money
December 3, 2023
Reply from Homebase - Fareham
Hi Beverley,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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