After waiting about 15 minutes for a member of staff to come to customer services to collect my order it was all fine Chairs are good
Location
Switch locationPark Farm Retail Park, Park Farm Road, CT19 5FJ Folkestone, Kent, GB
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See what reviewers are saying
Absolutely disgusted. I took my mother to this store the other day to help her pick out some new flowers for her garden for the winter months and never in my life have I seen such an appalling, un... See more
Company replied
Amazing helpful staff in Folkestone Park Farm Store - they allowed me to collect a free storage pallet and even carried it/helped to fit it into my car - all for free. Thank you to Sammy.
Had to purchase some new pieces for my kitchen that I purchased 2 years ago from Homebase. I had damage due to an oven fire. Reece James went above and beyond trying to help me resolve this situation,... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Folkestone
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Park Farm Retail Park, Park Farm Road, CT19 5FJ, Folkestone, Kent, United Kingdom
- 0345 646 3834
4.3
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Arrogant woman on customer service…
Arrogant woman on customer service till. Gave disgusting looks at my family, unhelpful and ignorant when serving us. She needs to reevaluate working in customer service as she clearly doesn’t want to be there.
February 15, 2024
Unprompted review
Reply from Homebase - Folkestone
Hi there,
Thank you for taking the time to leave a review, we're sorry that there has been issues with the customer service you received in store. We have highlighted this with store to look into further.
Kind Regards
Team Homebase
Ordered on line pick up very easy
February 15, 2024
Unprompted review
Successful end to a long search.
Ordered on line . The only place that had the right size mat for my location. It came on time via
Yodel, and is now in place. I had been searching for such a mat for ages.
February 9, 2024
Brilliant selection of plants
February 9, 2024
Unprompted review
A smiling face and a prompt action
A smiling face and a prompt action in getting my order
February 6, 2024
Unprompted review
A helpful employee would have been nice…
A helpful employee would have been nice as the one we had acted as though he really didn’t want to be there.
He was curt and offered no suggestion as to the colours we were choosing to mix. We came away wondering if there was an alternative place to go in the future. Come on Folkestone you can do better than that!
February 6, 2024
Unprompted review
Reply from Homebase - Folkestone
Hi Irene,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Excellent service
Thank you for excellent service with this order. I mistakenly ordered large grey storage cubes which don’t fit into the compact cube I ordered. This was spotted by Anita at the Folkestone store who called me to check. She was absolutely brilliant and while I was driving using hands-free she talked me through the options on storage that would fit the unit and we decided beige/taupe boxes would be best. She reserved the stock for me and on my arrival she processed the exchange while I selected addition shelving so I did not need a refund. I am delighted with my purchases and feel I got a better solution thanks to Anita. Please pass on my thanks to her and let her manager know she’s a star.
January 27, 2024
Great service
Great service, would highly recommend. Staff were very helpful
January 23, 2024
Unprompted review
Available for pick up on arrival
Available for pick up on arrival. Staff pleasant and helpful
January 13, 2024
Unprompted review
The Janet Hyder
The Janet Hyder, honest, professional, friendly, helpful and makde all experience quick and easy
January 9, 2024
Unprompted review
Very quick service and pleased to a…
Very quick service and pleased to a polite colouge to get help with loading product into my car
January 7, 2024
Unprompted review
Really friendly staff
Really friendly staff, fast service and helped me to the car without me even needing to ask ... thank you Folkestone
December 30, 2023
Unprompted review
Very easy to use system
Very easy to use system, the lady that served me was awesome and the product was great. Thank you
December 29, 2023
Unprompted review
Excellent service
Placed the order late at night, it arrived by 8am the next day and was ready to pick up, excellent service!
December 28, 2023
Unprompted review
Reply from Homebase - Folkestone
Hi Wendy,
Thanks for the great feedback! So pleased to hear you had a quick and speedy experience! Hope to see you again soon 😊
Team Homebase
Reply from Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Collected within an hour of ordering
Collected within an hour of ordering. Friendly helpful staff 5*
December 12, 2023
Unprompted review
Reply from Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Reply from Homebase - Folkestone
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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