Company selling broken photo frames and hide it skillfully. After I discovered it 5 mins after payment the staff reject to exchange. At bargain price doesn’t mean customer accept defective goods and b... See more
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See what reviewers are saying
Came in for help with paint. Callum at the paint desk could not be more helpful. Made us feel very valued as customers, even though he was really busy, no question we asked was too much trouble and wa... See more
I cannot but give top marks to the 2 gentlemen who made my paint shopping at Homebase Feltham today an absolute joy. Cullum and the manager James ensured I was well received, respected, advised proper... See more
I called the Homebase in Twickenham Road to ask for some advice on a mirror fitting and spoke to Tanya, I subsequently went down there and Tanya and Anna were very helpful. Anna not only solved my... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hanworth
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Twickenham Road, TW13 6EZ, Feltham, Middlesex, United Kingdom
- 0345 640 7079
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A wasted journey to collect a rug as…
A wasted journey to collect a rug as they sent completely the wrong item. Had to reorder and wait nearly a week to collect. Got it now though. Not the store’s fault though - they were as cross.

Reply from Homebase - Hanworth
Well done John
John was very helpful with assisting me to my car with large storage shed. Got home was damaged called Homebase and got to speak to John again. He had replacement ready for me on my return👍very polite and helpful
Refund
When we changed our mind with a recent purchase it was fairly straightforward to get a refund.
Ashok and colleagues
Ashok and colleagues were very helpful today. They all helped me in different ways to choose the correct paint for the work I need to undertake. Ashok and his colleagues were patient, friendly and knowledgeable regarding my requirements.
Very helpful, great customer service
Scott was most helpful in working out how much paint was needed to be mixed up. He was very knowledgeable and even though busy he was able to help me and other customers around
I was able to pick up my item without…
I was able to pick up my item without queuing and the assistant found it straight away.
Tanya at the till was helpful polite…
I managed to get paint with the super good offer they had of buy one and get one half price .
Tanya at the till was helpful polite and brilliant . I went back to homebase few times in the last week and each time she went out of her way to be very helpful
Kitchen.
I want to thank Neri for all his work and support designing our kitchen. His knowledge was superb and he was incredibly personable.
Thank you Sean!
Would like to thank Sean who assisted me and my dad on paint. He was extremely polite and knowledgable. Nothing was too much trouble and all the queries we had Sean was able to answer for us. He even took the time to paint samples onto wood to show us what the colours would look like. Thank you Sean!
Great customer service
The staff at the store were very knowledgeable when I asked them questions and very helpful.
Great Shopping Experience
Very easy too navigate store with friendly staff who are very attentive and go above and beyond too help :)
Really good Homebase
Really good Homebase. Lovely polite staff. The manager is really helpful and polite too.
Great experience
Great experience, really helpful staff. Needed some bits for a day project and had no issues with finding what I needed.
Everything was very easy too find and…
Everything was very easy too find and the store manager made it even easier so helpful and polite thanks Homebase
Very helpful lady in garden section .
Very helpful lady in garden section .
The lady that served me was extremely…
The lady that served me was extremely polite and friendly
Tanya was particularly helpful and…
Tanya was particularly helpful and friendly, which had a really positive impact on our shopping experience.
Very nice employees
Very nice employees, quick and easy to collect my order.
Very clear and everything ready for…
Very clear and everything ready for collection
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