I came to collect my order which I did as a click and collect and was told it was no longer in stock once I got to the store, there was no phone call or anything to inform me in advance and I had to t... See more
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See what reviewers are saying
The assistant at the Harringay home base of the click and collect was brilliant and efficient. I’ve been served by him before on the click and collect counter and he was quick and very polite unlike t... See more
I ordered a basic black 80 ltr outdoor bin The click and collect was straightforward, the staff were polite and efficient, and as I had to travel home on the bus with the bin, the staff taped the l... See more
I have just left the Homebase shop very happy with excellent shopping experience I had. The staff name Prince was sooo helpful . I was looking for composts for my garden, I have find some just outside... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Haringey
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Arena Shopping Park, Green Lanes, Haringey, N4 1DT, London, United Kingdom
- 0345 640 7801
3.4
Average
121 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Super fast, no notes!
Super fast, order was ready in like an hour, was served right away when I got to the shop. No notes!
May 22, 2024
Unprompted review
Nice it’s good service
The items were ready for me to collect and the sales assistant was particularly helpful - taping the blinds together so I could carry them - very much appreciated. The blinds are well constructed and very reasonably priced.
May 20, 2024
Unprompted review
an ordeal
Click and collect order. One person on duty. Long line mostly with store purchases wrongly priced. Wrong item in order. Assist ant sent to look for order couldn't find. Took a few attempts. Nearly 30 mins at a quiet time to pick up. Needs radical improvement. Maybe amazon should buy them and figure out how to manage stock ordering and fulfilment.
May 11, 2024
Unprompted review
Reply from Homebase - Haringey
Hi Karen,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention. So that we can look into this further could we please ask for you to fill in your order details in the following link
((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 1953889” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Disappointed.
Few stars because there were so few staff. I spent ages walking around trying to find what I wanted - no staff to ask, and then queuing at customer service to ask there. Then, there were only 3 plastic plugs on sale - no chrome and no chain. The 4 Homebase paint colours I wanted in 5L matt weren't in stock. Not a successful trip.
April 26, 2024
Reply from Homebase - Haringey
Hi Jude,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Friendly service
The young man at the counter was very courteous and friendly.
April 29, 2024
Unprompted review
Ordered online and collected within 2…
Ordered online and collected within 2 hours hassle free.
April 26, 2024
Unprompted review
Had to wait an age to collect my click…
Had to wait an age to collect my click and collect order because someone in front of me had turned up without the confirmation message that their order was ready. The person behind the counter made me wait while she went off round the store trying to collect the items in the customer in front's order. She should have told that customer to return to the store when they had received their confirmation message. No wonder tradespeople like me usually use Wickes!
April 20, 2024
Unprompted review
Reply from Homebase - Haringey
Hi Alex,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
Order was ready as promised
Order was ready as promised. A but if a wait but it was busy so no problem
April 14, 2024
Unprompted review
Very easy to order and pick up without…
Very easy to order and pick up without any problems
April 11, 2024
Unprompted review
Poor quality items poor customer service.
Poor quality items. Returning before leaving the store. The lady serving at click and collect. White with brown hair was very rude and unhelpful she then proceeded to dismiss me and say next please when no one was behind me. Dreadful customer service. I order ordered some boxes and they were broken and dirty. A man named Prince came and went in the back to see if they had more in stock.
April 8, 2024
Unprompted review
Reply from Homebase - Haringey
Hi Siobhan,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
made home a base
March 26, 2024
Very slow to collect miserable staff
Very slow to collect miserable staff
April 1, 2024
Unprompted review
Reply from Homebase - Haringey
Hello Daniel,
Thank you for your review, we're sorry to hear that your collection was not the speedy, smiley service we hope for. We will pass your feedback on to store.
Kind Regards
Team Homebase
Understaffed collection counter
Understaffed collection counter. Had to wait about 10 minutes for any assistance
March 30, 2024
Unprompted review
Reply from Homebase - Haringey
Hi Mr Currie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Fast and efficient service
Fast and efficient service, and great value product.
March 23, 2024
Unprompted review
Using mobiles at checkouts
When you get to the checkouts after a relatively decent shop to be served by a woman who whilst serving answers her mobile phone and hides doing so by hiding it inside her burqa/niqab against her ear - not a positive experience - I sarcastically told Nina what great customer service she gave after handing me the receipt not even looking at me but I think she was so engrossed on her phone she that didn’t even hear me. Shocking customer service.
March 23, 2024
Unprompted review
Reply from Homebase - Haringey
Hi Chantelle,
Thank you for your review, we're sorry that the customer service you experienced on this occasion was not up to the high levels of customer service we hold ourselves to here at Homebase. We have raised this with the store manager to look into further.
Kind Regards
Team Homebase
Inaccurate info received
Text received item collected which it hadn't been went to store item out of stock. No notification received advising of this.
March 15, 2024
Unprompted review
Reply from Homebase - Haringey
Hi June,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Plenty of stock
Plenty of stock, matched the online stock levels.
Friendly sales person on the till.
March 8, 2024
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