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Homebase - Inverurie Reviews 

62
•
TrustScore 4 out of 5

4.2

Home Improvement Store
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Unit 2, Inverurie Retail Park, Oldmeldurm Road, AB51 0GZ Inverurie, GB

•
0345 640 7892

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See what reviewers are saying

Rated 5 out of 5 stars

Picking up 3 heavy packs of pre-ordered tiles and the bottom 2 tiles of one pack were broken. Shane at the Inverurie Homebase was excellent in sorting out the issue, first trying to provide individu... See more

Rated 5 out of 5 stars

Visited Inverurie store today, Jo was fantastic, we saved alot of discounted plants that were at their worst. We will happily bring them back to life in our garden. Jo was doing the final reductions... See more

Rated 1 out of 5 stars

Store has vibes of closing down sale. Hardly any products on sale other than plastic storage boxes stacked high at every empty space. Such a shame that Inverurie is not serviced by a competent diy sup... See more

Company replied

Rated 4 out of 5 stars

I previously complained about a wheelbarrow that I bought that was damaged and the lack of help I was offered to get it into the car. Since then Homebase contacted me to offer me an apology, a parti... See more

Company replied

Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Inverurie

Written by the company

Shop Sale Shop our Kitchen Range Shop Paint & decorating CONTACT US

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Unit 2, Inverurie Retail Park, Oldmeldurm Road, AB51 0GZ, Inverurie, United Kingdom

  • 0345 640 7892

4.2

Great

TrustScore 4 out of 5

62 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(62)

771 reviews in the last 12 months

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Rated 5 out of 5 stars

Paint Mixing and Customer Service Feedback

I have been back and forward during March getting paint blended at the mixing machine. Louise was one of the staff members who has been incredibly helpful when choosing paint and mixing it for me.

Also, Fiona on the customer service desk is very personable and helpful. All staff are a credit to Homebase.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, had the little one with me so the staff took it down to the car and helped load everything, first class

March 8, 2024
Unprompted review
Rated 3 out of 5 stars

Lack of choice and stock of wallpaper

February 28, 2024
Homebase - Inverurie logo

Reply from Homebase - Inverurie

Hi Sophie​,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review
Thanks,
Team Homebase

Rated 1 out of 5 stars

Jack from your inverurie department…

Jack from your inverurie department left me at his serving till with no explanation, didn't return had to rejoin another queue and waited sometime

March 2, 2024
Unprompted review
Homebase - Inverurie logo

Reply from Homebase - Inverurie

Hi Kim,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 4 out of 5 stars

Human error mistake. Oops

When I went in to collect my order it was ready however one of the 2 switches ordered was wrong. The assistant noticed this and got help to get the correct item. Although I had to wait about 20 minuets I put it down to human error.

February 2, 2024
Unprompted review
Rated 2 out of 5 stars

Checked stock says you had 24…

Checked stock says you had 24 bags....went to shop to buy...couldn't find asked at counter....guy checked computer.....they're thru the back....what you want them now ...if I could I said....asked for help no one able to get the bin down with forklift...very unhelpful....why u want charcoal at this time of year....thats my business ....went home checked stock again ....ordered and paid online.....got a phone call from the same guy who said didn't help 35 mins after order placed that the stuff was ready to pick up....joke really is ....so I have to make a 2nd trip just to pick up my order that if they had been a bit helpful wouldn't have wasted another hour plus trip again today

December 28, 2023
Unprompted review
Homebase - Inverurie logo

Reply from Homebase - Inverurie

Hi Not​, 

Thanks for your feedback. We’re sorry to hear you've had a disappointing experience - We have shared this with the store management team to look into further.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Click and collect order for laminate…

Click and collect order for laminate flooring, was ready really soon after ordering. When I went to pick up it was brought out quickly and an employee brought it out to the car and helped load it into the car. This was excellent service and I hugely appreciate their help.

December 10, 2023
Unprompted review
Homebase - Inverurie logo

Reply from Homebase - Inverurie

Hi Laura​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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