We recently purchased a kitchen from the Aylesford branch of Homebase. All delivery`s came at the specified day and time slot. These were all well packaged. We are very happy with the end result despi... See more
Location
Switch locationSouth Aylesford Retail Park, Quarry Wood, ME20 7TP Aylesford, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to homebase in Aylesford today with a budget in mind for a garden parasol and stand. I was met by George who was happy, engaging, helpful and proactive. George managed to save me nearly £100... See more
When I reviewed stock levels on line said 5 remaining. When I got to store I couldn’t locate. Had great assistance from lady on checkout who confirmed there were 5 in stock. However she was alone on t... See more
Company replied
So annoyed by my purchase -bought today click and collect. When I picked up the product, the box was open. The assistant, said ‘yeh, they’re like that sometimes’. No surprise to now find one of... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Maidstone
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
South Aylesford Retail Park, Quarry Wood, ME20 7TP, Aylesford, Kent, United Kingdom
- 0345 640 7072
3.7
Average
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kitchen Design appt with Ricky from Aylesford- Maidstone
We purchased our new kitchen, designed by Ricky Rayner from Aylesford Maidstone Homebase. He was so friendly and helpful. Really honest advice and great suggestions for our very awkward shape kitchen.
January 10, 2024
Unprompted review
Unfortunately not all my order was…
Unfortunately not all my order was available even though it was confirmed available on online, was given a instore refund for the missing item.
January 8, 2024
Unprompted review
Reply from Homebase - Maidstone
Hi There,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The team are helpful and friendly…
The team are helpful and friendly despite there not being many of them
January 5, 2024
Unprompted review
Dan the man
Dan
What a legend
We was chasing a discontinued line but found one in the Maidstone store (not our local one)
He reserved it for us it was the last on
We arrived at the store
We paid and he helped us with it (sofa) to our vehicle
Very polite and helpful The lady at the till (Linda)was nice to
Thanks Dan
January 7, 2024
Unprompted review
Under a minute pleasant collection
January 5, 2024
Unprompted review
Great online shopping experience!
Website was easy to navigate and the click and collect ordering process was so user-friendly. Collected my paint today and really looking forward to having my living room painted for the New Year 😊
December 30, 2023
Unprompted review
Long wait at a vacant collection point
Left waiting longer than reasonable at the collection desk, which was unmanned. When someone did arrive they didn’t check my order number and just asked what I was collecting and my name (which they then got wrong)
December 30, 2023
Unprompted review
Reply from Homebase - Maidstone
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Quick and easy
Quick and easy, staff polite, always a pleasant experience!
December 15, 2023
Unprompted review
Reply from Homebase - Maidstone
Hi Mrs,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Easy to order online using click and…
Easy to order online using click and collect. Good customer service too.
December 6, 2023
Reply from Homebase - Maidstone
Hi Nichola,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Click and collect
When I reviewed stock levels on line said 5 remaining. When I got to store I couldn’t locate. Had great assistance from lady on checkout who confirmed there were 5 in stock. However she was alone on the tills so couldnt help me find them. I still couldn’t find so click and collected (had other things to do locally) and the order was ready well before the hour was up. Everyone was helpful and friendly despite being obviously short staffed.
December 8, 2023
Unprompted review
Reply from Homebase - Maidstone
Hi Carly,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Excellent customer service
Excellent customer service, extremely friendly and helpful staff who helped out and answered our queries. It’s refreshing to visit a store where staff go out of their way to help (especially Joanne) and have a friendly chat and a laugh at the same time.
December 8, 2023
Unprompted review
Reply from Homebase - Maidstone
Hi Jo,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.