Homebase products unfortunately are manufactured poorly . Out of all the various products I purchased over the last 12 to 18 months like kitchen taps , soft close toilet seat internal door handles all... See more
Company replied
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See what reviewers are saying
Ordered online, straight forward. Item available to collect the next day. Shop location is great with pleanty of parking available. Easy access to a brightly lit, clean and spacious shop. Couldn't hel... See more
Three of the boxes of very heavy laminate flooring we went to pick up from the click and collect counter, were damaged - we took them back inside and asked to exchange them - very ‘grumpy’ ‘assistant’... See more
Company replied
New shower suite bought and fitted in March. A fitting broke within months. I spoke to Mark Lenton at Homebase, Newcastle under Lyme and replace arranged and delivered the next day. Now happily inst... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Newcastle Under Lyme
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
33 Brook Lane, ST5 3HU, Newcastle-Under-Lyme, Staffordshire, United Kingdom
- 0345 640 7047
4.6
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I recently purchased a rotary mower…
I recently purchased a rotary mower from the store. When assembling it there was a washer missing. I phoned the store and spoke to store general manager Ian. He gave excellent service and said he would find a washer for me which he did and he posted it to me, which saved me the hasstle of bringing the mower back to the store.
Thank you Ian
May 22, 2024
Unprompted review
Unfortunately I didn’t ask for a name…
Unfortunately I didn’t ask for a name however the Lady who helped me with my collection at the Newcastle-under-Lyme store was amazing, very kind and quick and managed to make me chuckle while I was having a hard day. Overall a 10/10 service !
I forget my order number however I went in at around 7pm on Monday to collect a portable Jet washer :)
May 13, 2024
Unprompted review
Excellent customer service and helpful…
Excellent customer service and helpful staff. Even offered to help me with bulky items to my car!
April 5, 2024
Unprompted review
Easy and quick
May 13, 2024
Unprompted review
Judith was very polite and helpful and…
Judith was very polite and helpful and made my shopping experience even better,
May 10, 2024
Unprompted review
Ok except some confusion over taking my…
Ok except some confusion over taking my old one for recycling.
May 12, 2024
Unprompted review
Floor matting
Great knowledge and understanding of what I needed when I spoke to Jase in Newcastle under lyme branch.
Great service 👏
May 9, 2024
Unprompted review
Excellent customer service
The lady on the collection desk was an absolute star. I am disabled and would not have been able to carry the item to my car. Rather than letting me struggle with the heavy box, she carried it to my car and put it into the boot on my behalf. Excellent customer service.
May 9, 2024
Unprompted review
Good product
Good product, excellent service .pleasant Delivery driver, and date of delivery was sent prior to the item being delivered
Very satisfied. My lawnmower is brilliant and I’m very happy with it
May 1, 2024
Excellent service from Mark Lenton
Mark was very helpful, he understood what we were after and and helped us to select the best options for us. Thank you Mark.
April 27, 2024
Unprompted review
Newcastle HB is my go-to place for DIY
Newcastle HB is my go-to place for jobs around the house. Great variety of products and always have what I need. Staff are knowledgeable, friendly and keen to help. Checkout quick and efficient
April 24, 2024
Unprompted review
Excellent store
Excellent store - they had what I needed and the staff knew what they were talking about. All very friendly and efficient.
April 25, 2024
Unprompted review
Excellent customer service
Excellent customer service. Needed help finding specific paints, staff were only too happy to help.
April 20, 2024
Unprompted review
Excellent customer service
Excellent customer service, we were served by Judith!
April 26, 2024
Unprompted review
Had a very good experience
Had a very good experience. Good advice and easy to deal with. Appointments were on time and courteous service. Very happy.
April 25, 2024
Unprompted review
Top quality and the staff are super…
Top quality and the staff are super helpful!
April 21, 2024
Unprompted review
Again another great visit here
Again another great visit here. Staff are welcoming and friendly. Always happy come here for my diy needs. Staff always helpful and willing to help if your struggling find stuff or with what your thinking of doing.
April 18, 2024
Unprompted review
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