Really liked that I could click and collect my 2 items that I needed as I knew I was going to be short on time, however on arrival at the click and collect counter there was a huge queue of people usi... See more
Company replied
Location
Switch locationLochavulin Drive, Lochavulin Industrial Est., PA34 4BW Oban, Argyll & Bute, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent efficient service. But 1 lamp is faulty. The charger won't go into socket
Company replied
Great experience, everytime I go in the staff are helpful and friendly. Happy to help me find what I'm looking for. Great shop to actually go into, instead of online as always great wee clearance bits... See more
We visited the store to colour match some paint to a piece of furniture. I would like to say Lori was such a great help and the colour match was perfect! She talked us through the different paint fini... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Oban
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Lochavulin Drive, Lochavulin Industrial Est., PA34 4BW, Oban, Argyll & Bute, United Kingdom
- 0345 640 7807
4.7
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful service
Order ready upon arrival at store. One item out of stock but the web page showed that there was enough. Substitution for out of stock item was more than sufficient to complete the order. Great customer service and as always the staff at the Oban branch are faultless
May 10, 2024
Unprompted review
Online paint selector rocks!
Online paint selector and local stock availability made the sale
May 8, 2024
Unprompted review
Assistant very pleasant and helpful…
Assistant very pleasant and helpful Carried goods out to car All done with smile and helpful
May 1, 2024
Unprompted review
Click and Collect
Really liked that I could click and collect my 2 items that I needed as I knew I was going to be short on time, however on arrival at the click and collect counter there was a huge queue of people using the counter to pay for items as normal. Had to wait a good while and felt this defeated the purpose of click and collect service!
April 27, 2024
Unprompted review
Reply from Homebase - Oban
Hi William,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
The woman who served me was vey…
The woman who served me was vey helpful… was nice to see someone so cheery for a change as alot of customer service ppl nowadays seem to have forgotten how to communicate and smile… smile doesn’t cost anything!
April 2, 2024
Unprompted review
Excellent efficient service.
Excellent efficient service.
But 1 lamp is faulty.
The charger won't go into socket
March 25, 2024
Unprompted review
Reply from Homebase - Oban
Hi Helen,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
I found what I wanted quickly and no…
I found what I wanted quickly and no queue to pay.
March 27, 2024
Unprompted review
Great products,good pricing
March 25, 2024
Unprompted review
Extremely helpful and pleasant…
Extremely helpful and pleasant assistants
March 18, 2024
Unprompted review
Popped in to my local Homebase this…
Popped in to my local Homebase this morning. Service as always was 10/10. Sarah was very helpful, friendly and polite.
March 18, 2024
Unprompted review
Always happy at Homebase
Always happy at Homebase. Today I was greeted with a smile and a very efficient transaction. Eva was great!
March 15, 2024
Unprompted review
Easy order ,pay and collect fairly…
Easy order ,pay and collect fairly quickly with receiving a text message.
Staff very helpful and store assistant delivered straight to my car ,so huge thank you Homebase,Oban . Argyll
March 8, 2024
Unprompted review
On time in full
February 28, 2024
Unprompted review
Excellent service
Excellent service. Staff very pleasant and helpful. I love visiting and shopping at Homebase, Oban
January 26, 2024
Unprompted review
Reply from Homebase - Oban
Thankyou for your feedback, much appreciated.
Great way to shop as saved a lot of…
Great way to shop as saved a lot of time with click and collect
January 15, 2024
Unprompted review
Very happy with my experience today
Was very happy with my experience today picking my items up. The girl who served me was so helpful, provided me with a black bag so I could carry my items home.
January 4, 2024
Unprompted review
Reply from Homebase - Oban
Hi Rosemary,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.