I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... See more
Company replied
Location
Switch locationUnit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
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See what reviewers are saying
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... See more
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... See more
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Oldbury
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, United Kingdom
- 0345 640 7085
4.7
Excellent
219 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Sam!
My experience was great as I was served by Sam. She was terrific, understanding what I needed and giving me the best advice in a pleasant manner. Sam even told me about an offer that was not stated on the shelves so allowing me to take advantage of the discount offered, otherwise I would've been unaware. Thanks Sam...you're a star and a credit to Homebase (Store no. 000085).
October 25, 2024
Unprompted review
Visit to Homebase
On my visit to Homebase Oldbury today I found the store to be very clean, well layed out and well signed.
I came to buy plants for my garden,there was a good choice and reasonably priced ,I purchased some plants and was served at the till by a lady named Theresa,she was pleasant helpful and very polite.
October 25, 2024
Unprompted review
Suzie from the kitchens department was…
Suzie from the kitchens department was amazing! She helped us with designing our kitchen and managed to get us exactly what we wanted for our new home!
Thank you so much Suzie!
October 23, 2024
Unprompted review
My experience was great as always!!
My experience was great as always at this store. I was served by Raj and she was lovely. She dealt with my query very quick and was a pleasure to speak to. Thank you Homebase Oldbury. Excellent service!!
October 20, 2024
Unprompted review
Flooring
Ease of order and payment order ready to collect in less than a hour cashier verry helpful and pleasant and did not have to wait ages as order was waiting
October 19, 2024
Unprompted review
Lovely customer service
Lovely customer service. Got most of the items on our list and had a lovely chat with Kerry at the till.
October 18, 2024
Unprompted review
I was served by Theresa and she’s very…
I was served by Theresa and she’s very helpful and polite.
October 11, 2024
Unprompted review
The lady who served us at the till…
The lady who served us at the till Theresa was excellent her customer service was first class
October 16, 2024
Unprompted review
Easy buy and collection
October 16, 2024
Unprompted review
Good customer service
It is always a chour to have to go DIY shopping but if Theresa is working it's alwlays a pleasure.
The staff are always pleasent and very knowledgeable.
October 9, 2024
Unprompted review
Very efficient click and collect…
Very efficient click and collect service. Theresa was great and had a lovely, friendly manner even though she was clearly busy.
October 15, 2024
Unprompted review
Prices are great
Prices are great. Served by Theresa always polite , friendly and with a smile
October 12, 2024
Unprompted review
Kerry (Oldbury) great customer service
Kerry (Oldbury) great customer service. Showed personal interest, proactive in approach, warm and friendly. Makes a difference these days.
October 11, 2024
Unprompted review
Rude no manners
Rude and disrespectful service by Tanveer she was so impolite ridiculous
October 9, 2024
Unprompted review
Reply from Homebase - Oldbury
Hi Camille,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Teal
Online purchase click & collect. Hombase Oldbury amazing staff, kind friendly knowledgeable.
October 6, 2024
Brilliant customer service by Theresa
Absolutely brilliant customer service. Theresa who was on Customer service desk was extremely helpful, polite and even reassured us about the colour we had chosen for our kitchen walls as she has chosen the same colour previously. She was wonderful, a credit to the company, went above and beyond
October 9, 2024
Unprompted review
Speedy and efficient
October 7, 2024
Unprompted review
Exchange of goods
Exchanged petrol lawnmower for a replacement. Staff extremely helpful and polite very pleased excellent service.
October 4, 2024
Unprompted review
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