Till was queued back 6/7 customers, one staff member on tills. One staff member looking “busy” at another till that was closed. When I eventually was served no offer of help to car with heavy item. Th... See more
Company replied
Unit 5, Great Northern Retail Park, Tamlaght Road, BT78 5AW Omagh, GB
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Till was queued back 6/7 customers, one staff member on tills. One staff member looking “busy” at another till that was closed. When I eventually was served no offer of help to car with heavy item. Th... See more
Company replied
Needed to use disabled toilet was told toilets have been blocked for about a month had to go to Costa coffee in my wheelchair then went to pick up click and collect young girl couldn't find it as it h... See more
Customer service first class!! I have had the professionalism and product knowledge from kitchen specialist Leah Monteith in Homebase Omagh over these past weeks. Her guidance, advise and competence m... See more
Leah in the kitchen design showroom has been absolutely fantastic! We had lots of questions which were answered with great knowledge, understanding politeness and care. Nothing has been too much troub... See more
Written by the company
Written by the company

Unit 5, Great Northern Retail Park, Tamlaght Road, BT78 5AW, Omagh, United Kingdom
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Replied to 38% of negative reviews
Typically replies within 2 weeks
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We had a great experience getting a new kitchen design. Leah was very helpful and friendly and helped us design a kitchen for a small area that maximised the space available. Ordering and delivery all went smoothly. Good value.
Customer service first class!! I have had the professionalism and product knowledge from kitchen specialist Leah Monteith in Homebase Omagh over these past weeks. Her guidance, advise and competence made the whole kitchen design project an absolute pleasure. Nothing was too much trouble for Leah who always made me feel at ease and her friendly nature was welcome. I would strongly recommend this service, it really was first class! I can't wait to see my kitchen fully installed!!
Couldn't recommend the service we received from homebase enough. Leah was excellent and so helpful. She made the full experience so easy and stress free, nothing was any bother to her. Thank you so much for everything and will definitely be recommending you to friends and family!
I rang Homebase today as I was told by another member of staff that my tiles I was looking for was on order and would be in Thursday's delivery. When I rang this morning I fellow called Andrew went above and beyond his job description. Checking and sorting out my query. Returning my call not just once but twice. In the end he found the tiles which had been delivered and left them at the customer service desk. The young fellow need a well earned recognition for his excellent customer service today.
The service and attention to detail that I received from Matty (staff member in Omagh Store) was second to none. He was very kind, knowledgeable and very helpful and his customer service was exceptional.
On arrival for collection. Staff very helpfull, and helped move my goods out to the car park to my vehicle.
Great service! My order was ready and collected within an hour. Lovely staff in store, polite, friendly and helpful.
Excellent customer service. PJ and the team went above and beyond to fulfil my order.
Very straightforward in ordering and picking up. Very professional service.
Matty in the paint section of the Omagh store was just fantastic ! I arrived with 3 small children and he was so helpful , knowledgeable and efficient , as well as getting smiles out the children . We had a fantastic experience all round , and we are thrilled with the paint too ✨✨. Thank you Matty !!
Absolutely impeccable service provided by Matty today! Mattys customer service is by far the best iv seen in a long time! All from choosing which garden furniture to go with, to the checkout process and then to loading the boxes into my car with me!
Very helpful staff..David very kindly took my items out to my car and loaded them for me..
David hopped back onto his till to serve me even though he was on his way off . Always get good service at Omagh and have used the store a lot since moving near here 18 months ago
Friendly and helpful staff at Homebase Omagh served by David. Good discount on what I went in for.
Rheanna and Stephen were excellent, I was buying lamps and wanted to see if the bulbs would fit, both the staff waited and were kind enough to plug it in upon request, such kind friendly young staff, thank you homebase Omagh, your staff are lovely.
Very helpful staff. The two boxes were sitting ready for me and a young man took the boxes to the car and packed them in twice, as it needed two car journeys.
Ease of ordering, i recieved a telephone call when a product i ordered wasn't in stock, suggested an replacement which i took,
everything was ready when i collected the order, very good service, I would definitely recomend and i will use Homebase at Omagh again
We visited Homebase in Omagh for to buy paint. Matty was brilliant & helped us find the perfect paint through their paint matching service. Overall everyone was so pleasant and helpful.
I was looking for something to bring a shine on my old car. I explained to Stephen and not only was he a lovely young man but extremely helpful. Getting me car shampoo. Sponges and even a nice new bucket. An absolute credit to the company.
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