In the world we live in today it is so rare to receive outstanding customer service, the above and beyond kind of customer service. Brigitte Bishop is this type of individual. It's when unforseen thin... See more
Location
Switch locationSevenoaks Way Industrial Estate, Main Rd, BR5 3QD Orpington, Kent, GB
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See what reviewers are saying
Attended Orpington Homebase today as order of wallpaper was wrong. Dreading it as it can be stressful at customer care but Kelly who assisted us could not have been more professional, friendly & just... See more
Now I know Homebase is not the cheapest option around, but when needs must, went in for a pack of 13amp fuses as my plug has just blown at home and now when looking to do my accounts I realised I have... See more
Company replied
Kerry Anne at the customer service desk was extremely helpful when I placed an order for paint today, even though she had to also deal with voices in her headset - so patient and friendly! Homebase... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Orpington
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Sevenoaks Way Industrial Estate, Main Rd, BR5 3QD, Orpington, Kent, United Kingdom
- 0345 640 7065
4.6
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice item at reasonable price,easy to…
Nice item at reasonable price,easy to order and speedy collection many thanks.
June 13, 2024
Unprompted review
Very kind and helpful staff
Very kind and helpful staff. Order was intact.
June 7, 2024
Unprompted review
Bought a mirror online which was…
Bought a mirror online which was delivered in several pieces by Yodel driver who literally ran after depositing it on my doorstep. I’ve only rated this review as 3 stars as the in store customer rep @ Orpington dealt with the refund without fuss and was extremely helpful.
June 9, 2024
Reply from Homebase - Orpington
Hi Debbie,
Thank you for your feedback ,we will pass this on to Yodel and the delivery driver. We are pleased to hear that Orpington were able to resolve this quickly.
Kind Regards
Team Homebase
Service witha smileI walked over to the click and collect…
I walked over to the click and collect and was greeted with hello how can I help you and a smile . I showed the girl my order number and she went and grabbed it off the shelf all correct great customer 😘 care I will carry on ordering items from homebase using click and collect
June 5, 2024
Unprompted review
Easy to order online to collect in…
Easy to order online to collect in store. Great communication.
Friendly and efficient, super easy pick up.
June 1, 2024
Click and Collect
Click and collect very easy. No waiting, staff very helpful and polite.
May 29, 2024
Unprompted review
The paint pot
I placed my order, it was ready within the hour, popped down to pick-up it was ready and wateing for me. great service
May 28, 2024
Unprompted review
Robert was very helpful and polite…
Robert was very helpful and polite lovely young man
May 24, 2024
Unprompted review
Great customer service
Staff were really helpful and friendly- well done
May 24, 2024
Unprompted review
Quick service and great products.
May 23, 2024
Unprompted review
The product collection was poor - no assistance
The product collection was poor. Being 7 months pregnant you would think someone would offer to get someone to help me. No I had to carry out a lawnmower on my own with no help. Or assistance from anyone. To be asked when I left the store if I wanted my patio doors done.
No thank you a gentlemen to help put it in my car would suffice.
May 21, 2024
Unprompted review
Reply from Homebase - Orpington
Hi Maria,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Helpful and pleasant staff
Helpful and pleasant staff. The whole process was very efficient.
May 20, 2024
Unprompted review
Staff extremely helpful and friendly
The staff were extremely helpful and friendly.
May 20, 2024
Unprompted review
Order no. sticker damages packaging
The collect order number label stuck to the product is very difficult to remove and damages the packaging - not good when the product is a gift.
Last time will be using the service.
May 20, 2024
Unprompted review
Reply from Homebase - Orpington
Hi isau,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Good deal and super customer service. I always buy from Homebase
May 18, 2024
Unprompted review
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