Nathan Chilcott was clear in his communication, he sent a quote and plan and design, like he said he would, and it was detailed and clear. Before making the purchase he was happy to answer our questio... See more
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Very poor service in Homebase Cowley Oxford branch. TwicecI ordered some stuff for click and collect, first time they called me its out of stock, ( it wasnt, I was in store and made online order wit... See more
Company replied
I would really like to say how much help , good advise, and experience we received from Nathan Chilcott at Homebase in Oxford. The kitchen he designed for us was exactly what we needed and went abo... See more
Ordered 17 packs of flooring, staff member put in my car. Then had 3 packs to return today, same staff member took packs for my car, another member processed my credit in no time. Excellent service.
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Oxford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Horspath Driftway, Cowley, OX3 7JN, Oxford, Oxfordshire, United Kingdom
- 0345 640 7091
4.3
Excellent
92 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
didn't have any peanuts for feeding the…
didn't have any peanuts for feeding the birds
December 30, 2023
Unprompted review
Reply from Homebase - Oxford
Hi,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
I purchased a black 80l dustbin
I purchased a black 80l dustbin. I had to get it from a shelf outside. The bin ha alot of rain water inside which came all over me. I was soaking wet, after the checkout I had to go home and change.
December 24, 2023
Unprompted review
Reply from Homebase - Oxford
Hi Peter,
Thank you for your review, we're sorry that you got wet whilst purchasing an item from us.
Team Homebase
Reply from Homebase - Oxford
Hi alan,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Rusty incinerator…
Click and collect worked very well but the galvanized incinerator was rusty in places and the screws so rusty they were unusable. It had obviously been left outside in the store for a considerable time.
December 19, 2023
Unprompted review
Reply from Homebase - Oxford
Hi Christine,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Lovely & great quality Christmas lights.
I purchased a lovely Christmas lights set, reindeer and sleigh, at Homebase recently. Due to limited stock it couldn't be delivered, it could only be Click & Collect. I ordered & paid for the set online. The order was ready shortly, I was notified via sms and email about it. I went to the store and collected the lights. While in the shop, I bought a nice & funny money box for one of grandsons. Overall, it was a shopping great experience. And my husband and I love the deer! We created a great outdoor Christmas scene! As we loved the reindeer very much, we also bought gift boxes lights from the same range to add to our collection and the Christmas scene.
December 6, 2023
Reply from Homebase - Oxford
Hi Satisfied,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
When my partner rushed in to pick up…
When my partner rushed in to pick up our already ordered and paid-for Click and Collect Roller Blinds product, one of the three blinds ready to be collected was actually the wrong shade of white, but being tired at the end of a working day my partner didn't notice so the next day he had to return the blind to the store and was even asked by the assistant to go and find the correct shade himself with which to replace the wrong one!
December 6, 2023
Reply from Homebase - Oxford
Hi A,
Thanks for your feedback. We’re sorry for any disappointment your recent click and collect experience has caused to you! We have shared this with the instore management team.
Thanks,
Team Homebase
Reply from Homebase - Oxford
Hi DJ,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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