Homebase - Rayleigh Weir Reviews 

349
TrustScore 4.5 out of 5

4.7

23-25 Stadium Way, Benfleet, SS7 3NT Rayleigh, Essex, GB


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Rated 1 out of 5 stars

Rayleigh store - queue at least 10 customers deep and only one checkout open. Other members of staff visible on the shop floor yet no attempt to proactively support the one lady trying to run a checko... See more

Company replied

Rated 5 out of 5 stars

Sam in Kitchens at Rayleigh Homebase went above and beyond to help us and nothing was too much trouble. She spent hours planning our kitchen last year which sadly didn't happen, then did it all agai... See more

Rated 5 out of 5 stars

Ian Samuels was helpful and kind during our first experience of designing and buying bits for our new home. He asked important questions which helped us to understand and plan what we wanted practical... See more

Rated 5 out of 5 stars

Bought paint samples and two new cushions. Jessica very helpful at the tills and about making sure if we needed to return anything just keep hold of the receipt and there’s no problem at all. Sometime... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Rayleigh Weir

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 23-25 Stadium Way, Benfleet, SS7 3NT, Rayleigh, Essex, United Kingdom

  • 0345 640 7033

4.7

Excellent

TrustScore 4.5 out of 5

349 reviews

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Replied to 47% of negative reviews

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4.7

All reviews

(349)

764 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Found a lovely Garden Bistro table & chairs in the discounted clearance section at a great price which suited our needs perfectly. We are OAP's and two lovely members of staff Angie & Nick were so helpful, and were able to squeeze the items snugly into my car for me. Thank you Homebase at Rayleigh.

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

We originally come in to buy some…

We originally come in to buy some stones and while we were there I saw this palm tree which was a lot bigger than the one I just bought from a garden centre and half the price. I spoke to an assistant, Caroline who was so helpful, she couldn’t do enough, putting tree into warehouse until I came back with transport, saw here again later, and helped me take to car.
Thanks again Caroline, she is a credit to your company.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

I arrved near closing time to collect my order and the fella that served me put my purchases by the exit door for me. When he asked if I was ok to get to my car, I said I was right outside in disabled parking so he then carried them to my car.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Only sockist of Dulux Heritage paint…

Only sockist of Dulux Heritage paint anywhere near where I live. Arrived at Homebase at 08:00 this morning as needed some urgently. Angie was very helpful and mixed the colour I needed immediately as it was not on the shelf and also saved me over £20 as instead of 2 x 2.5 litre tins, which I normally buy, she suggested a 5 ltr tin... very happy with the service. The lady at the checkout - Teresa was very pleasant too.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

I went for wood stain and came out with 6 plants too

I needed some wood stain and although I have a local shop I know I can get exactly what I need from Sainsbury’s Homebase at Rayleigh, I’ve shopped there since moving here in ‘77 love the good selection of plants too I was looking at Orchids when Kimbo came up and started talking she was busy putting new ones out, that was fatal I came away with 3, £6each.then I ask about Autumn flowering for the garden, she took me to the Chrysanthemums wow what a selection and the price £9 and £11 I couldn’t believe it, she helped me to pick the 3 large plants and assisted me to cash desk, kimbo is a lovely lady, so helpful nothing was too much trouble she’s an asset to the company, I shall be returning soon for more plants

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Staff were very helpful…

Staff were very helpful with a pricing issue we had! Thank you to Steve P and the lovely ladies who helped us resolve this matter so we were able to purchase our trellis. Thank you once again to the lovely staff at Homebase Rayleigh Weir.

August 8, 2024
Unprompted review
Rated 2 out of 5 stars

There was only one person at the click…

There was only one person at the click and collect desk so there was a large queue. The system kept crashing so the chap had to constantly log back in! It would have been quicker to go in the store and purchase my goods the old fashioned way! Not impressed.

August 30, 2024
Unprompted review
Homebase - Rayleigh Weir logo

Reply from Homebase - Rayleigh Weir

Hi​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

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