Sadly 19 of the 25 tiles were found to be broken after I had taken out the first 6 good ones. The damage indicated the box had been dropped at the original warehouse, not by the courier, who used a se... See more
Company replied
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Sadly 19 of the 25 tiles were found to be broken after I had taken out the first 6 good ones. The damage indicated the box had been dropped at the original warehouse, not by the courier, who used a se... See more
Company replied
My order was ready to collect very quickly after ordering.. When I arrived at the store to get my order I was served by a friendly member of staff. She was able to find my order quickly. The whole tr... See more
Throughout the Tunbridge Wells store we found the staff exceptionally helpful. In the plants area the lady staff member was so knowledgeable and courteous. The gentleman at the door similarly helped u... See more
I regularly visit Homebase in Tunbridge Wells (Linden Park Road) and am often served by a lady called Shelly (Operator number 232928). She is always helpful and cheery. Great customer service attitude... See more
Written by the company
Written by the company

Unit 1 A, Linden Park Road, TN2 5QL, Tunbridge Wells, Kent, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Very efficient, I called the shop to see if they could fast-track the order for collection which they kindly did, and on a Sunday! Very pleased, thanks Homebase

Reply from Homebase - Tunbridge Wells
Quick and efficient ordering service without the bother.

Reply from Homebase - Tunbridge Wells
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