Homedirect365 Reviews 

Ordered a superking bed, hadn’t used this company before so was a little wary as they were so much cheaper than leading companies, wow bed arrived yesterday and it’s perfect, was really impressed by the craftsmanship and the quality, I may have waited slightly longer than normal but it was well worth it and the company kept me informed all the way through, I’m delighted and will definitely be buying from this company again

Love love love my mirror bedroom furniture already assembled good quality, good service highly recommend excellent value

Poor quality furniture and even worse customer service. My returned console table was ‘damaged’ according to homedirect which seemed very convenient not to refund me and delivery company wouldn’t compensate as ‘no damage’ to box so literally not a leg to stand on. The only winners are homes direct and delivery company. Save your money and time and avoid this company!

I purchased an item on the 5th of March 2021 and am still waiting for it. I have paid in full and at first, I waited and waited but I received no word from the company so I decided to reach out to them. Each time, they have told me that the item will be in stock and have given me an approximate date. The dates came and went and I am only ever updated on the status of my order when I reach out to them. The last correspondence told me that I would receive the item in early October which is why I chased after it again and now they are telling me that it will be late October. It is really frustrating and extremely unprofessional. I have asked them to refund my money if the date isn't met at the end of this month because I am not waiting any more. I only hope the item will come undamaged if it does arrive at all. It really is a shame because they appear to have some really nice items but their policy of taking my money and making me wait all this time, expecting me to follow up is a joke. I do not recommend this company.

Never buy furniture from HomeDirect365.
The price is high, but the quality is very low.
For example, I bought two pairs of bedside tables, all of their legs are not flat, and they began to shake heavily with a slight touch.
I contact their sales team, and they said they could not return the items with such issues. So if I want to return the items, I should return them myself.
I returned the items myself with their original packaging, and then I received an email from their sales team said that one item is damaged. They provided two photos of the damaged table, but they could not provide me with photos of the packaging exterior and interior.
My courier could not refund me because lack of such photos proof.
The HomeDirect365 refused to refund me and could not provide me with the proof of photos that my courier asked for.

Ordered 2 bedside tables. They arrived several weeks later. We were worried due to the negetive feedback. All our worries were put to rest after speaking to customer service. A week later they arrived. They were packaged really securely. My only complaint was we had no prior warning of delivery thankfully we were home. Apart from that lovely quality furniture. Would definitely order from homedirect again.

Excellent purchase and really helpful staff. Order arrived within a few weeks. After reading some negative reviews we were worried about some items being out of stock so called up and the staff helped us find products that were definitely in stock and ready to be delivered. Quality of the products is also very good.

I’m sure I’m not the only person who’s had problems with this company .

1. The delivery time is extreme !
You pay and then they order the product and it takes months . With no communication or updates .

2. You have to wait in all day for fed ex to deliver it ( and fed ex have their own problems and do make mistakes ) .

3. My mirror was delivered BROKEN !!!!!! There were no fragile stickers on the box so obviously it’s been tossed around ( I warned fed ex to be careful - twice ) !!!!

This company can’t be trusted !!!!

4 . Then You have to store the item until fed ex collect it in their own time .

There’s no point ordering another one as it’ll arrive broken again .

A complete waste of a couple of months .

I only trust John Lewis . They give you a time slot for delivery and usually their products are good quality and their customer service is fair . I’ll stick to what I know next tine .

I gave this company a chance but NO !!!!! NEVER AGAIN !!!!!!

Placed my Order on 7th August .Got a e-mail the next week said the item has been damaged during delivery. Promised will send me the item after two months tracing .Still nothing come yesterday more then two months later. I WANT MY MONEY BACK.

Two months waiting for my umbrella stand. Calling and chasing them up. When they finally arrange a delivery date they email me on the same day saying the umbrella stand has been damaged during delivery. I call them again and they promise delivery in 2 weeks. When finally arrives.... it’s completely broken into pieces!!! DO NOT TRUST THIS COMPANY!

Dreadful delay between order and delivery information. Only emails when I chased them and then they didn't update. When delivery finally agreed, they wanted to unpack outside and not take the telephone box into my house as the driver's not insured?
How could I move it? They didn't care
I was suppose to sit and wait in between 7am and 7pm with a text when they were an hour away; that's not a 21st century delivery service
I cancelled my order and will never order from them again. Shame as some great products. Nice customer call team, very polite

The furniture are so lovely ,but the expecting delivery time is realy too long, mine took two months and two items from my order are defected and the replacing time is one months or over , so it is realy long time for this lovely furniture.The important think is just be patient and wait what they can offer and how quick, but the worst think is the customer service delay with replaying with your order updates , and the most worst think is that tthere is one male in customer service department who is realy rude and sounds like also rasist lo people from other country - (He should not be a rasist because customers are from all World), as He said to me " I do not want to listen about your complain and I do not understand you ", when I was asking why he do not understand me , he said " this is about your language ", My replay was that he should not said like that , because customers are from all World , and that he is not the right person to work in customer service department if he has got this behaviour, he replay " I will finish this conversation".

I ordered a mirrored TV stand and the guy brought it up two flights of stairs for me although he didn't have to so I was very grateful of that! the stand is gorgeous and very sturdy and eye-catching so I won't hesitate to order from home direct 365 in the future in fact I'm eying up a pedestal table to go with TV stand as we speak lol!