Homefire Reviews 4,227

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The delivery service is frequently highlighted as superb, with many people appreciating the efficiency, punctuality, and the drivers' willingness to place orders exactly where requested. Consumers also find the ordering process easy and the products to be of excellent quality and value. However, some customers also noted issues with delivery, such as bags being left on the path without ringing the doorbell, or deliveries being significantly delayed. A few other people also felt that the quality of some products, like logs and coal, was occasionally poor or that smaller orders received less attention.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the promptness and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the delivery drivers... See more

Service

Consumers find service to be positive, highlighting its reliability, helpfulness, and efficiency. Many... See more

Product

Users describe positive interactions with the product. Customers consistently praise the good quality of... See more

Order

People report positive experiences with order. Customers consistently praise the ease of the ordering... See more

Based on these reviews

Rated 5 out of 5 stars

What an amazing company, there was a teeny issue with my order, I received a phone in advance giving me a solution. How refreshing is that! The delivery man was so helpful, with me in a sling from... See more

Rated 5 out of 5 stars

Excellent value and service . The whole process was easy to sort from starting the order to the superb delivery service . Will definitely use again in the future .

Rated 5 out of 5 stars

Kind delivery drivers, in a hurry but still willing to put the wood where you need it. I really appreciate this. Excellent non spitting wood, in fact all the products I had were excellent

Rated 5 out of 5 stars

Delivery was on time and taken down to the bottom of my drive which really helped me as i do not have a barrow . Yes i will order again in the future .


Company details

  1. Firewood Supplier

Written by the company

Homefire is the UK's leading smokeless fuel and kiln dried firewood manufacturer and supplier, putting sustainable warmth and comfort at the heart of your home. With a nationwide network of stores, you can be sure you're getting high quality low smoke fuel for your appliance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly as promised.

The right product, at the right.price, delivered exactly when promised, by a really helpful gentleman. So honestly, 'what's not to like'. Thankyou. Excellent service all round.

April 3, 2026
Rated 5 out of 5 stars

Fantastic service the online order was…

Fantastic service the online order was so easy and delivered was on time. The delivery man was very nice and helpful this was my first time using you but it won't be my last looking forward to placing many more orders with yourselves thanks for such a wonderful service

April 3, 2026
Rated 5 out of 5 stars

Quality service from people who care.

Purchased some decorative bark from Homefire. Excellent communication the day before delivery, answering my questions regarding the quantity I'd ordered. On the day of delivery the driver was very helpful and friendly, ensuring that I was happy with everything before he departed.

A first class experience and what online ordering should be. I'd have no hesitation recommending them!

April 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look