Homegoods Reviews 

205
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Ordered swing chair 25 April still waiting says delivered 24 May , was home all day ? Sat's delivered by DHL , queried with Home good services says contact post office!! Asked for refund , still wa... See more

Rated 1 out of 5 stars

Do NOT order from home-goods (TM). It is NOT a legitimate company - email response doesn’t even contain company name. 4/13 ordrered 100 Nitrile gloves for $20; Charged Additional $15.40 for VIP delive... See more

Rated 1 out of 5 stars

I ordered a dehumidifier, instantly received an invoice along with acknowledgement of order. Over a week later I hadn't heard anything so rang the number given. This was not recognised. Alarm bells we... See more

Rated 1 out of 5 stars

Ordered 300 alcohol hand wipes from them on May 27, paid thru PayPal same day and promised delivery in 7-10 days with money back guarantee. still have not received them and website no longer working.... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

We aim to catch all the best prices in the UK for kitchen electrical appliances at Homegoods. Large stock list of all the best brands


Contact info

1.1

Bad

TrustScore 1 out of 5

205 reviews

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1.1

All reviews

(205)

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Rated 5 out of 5 stars

Best of the Suckers!

Only used it over the past 7 days - found it to be, so far, an
excellent vacuum cleaner. Easy to use and hopefully economic burning the electricity. Have to use it myself as honourable wife is
'medically downgraded' - but she has said, 'It looks lovely'. I see no problems using it and it will, hopefully, give many years of
service. Good price, easy booking the sale and good delivery time.

November 25, 2011
Unprompted review
Rated 5 out of 5 stars

Helpful service, good value & fast delivery

Extremely helpful service: when we discovered the hob I wanted had been discontinued, Homegoods took endless trouble firstly in trying to track it down anyway, and secondly in suggesting and locating an alternative. The hob came swiftly, was well packaged and as described. Exemplary service; I would recommend this company, and I would use it again.

November 23, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Service provided

Home Goods delivered our items when they said they would and also called us prior to delivery.

I woud certainly recommend Home Goods to anyone.

November 18, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a Miele hybrid vacuum cleaner, arrived within a few days later as a drop ship direct from Miele at a price 20% cheaper than the High St.

What is there to complain about?

Justin, Orpington, Kent.

November 17, 2011
Unprompted review
Rated 4 out of 5 stars

good service received

I had no problems at all with the service - easy process and the goods arrived when they were supposed to.

November 15, 2011
Unprompted review
Rated 5 out of 5 stars

First class service

Early during the 2 hour window for delivery, the driver phoned to say they expected to arrive in 30 minutes time. They arrived 30 minutes later with the goods which they unpacked and then left together with all the packaging materials. A 1st class service.

November 14, 2011
Unprompted review
Rated 5 out of 5 stars

Good service - thank you.

The product we wanted was no longer available from the manufacturer and they went out of their way to find an alternative. Delivery was efficient.

November 12, 2011
Unprompted review
Rated 3 out of 5 stars

Miele cylindric hoover

Out of stock email received and paid for.
in Stock 11 Nov .........they said........so waiting ...........

November 12, 2011
Unprompted review
Rated 4 out of 5 stars

Good - eventually!

Waited for 14 days for item ordered and nothing heard. On checking I was told the item was not in stock and would not be restocked for another 2 weeks - would have been nice to have been informed. Item arrived as stated 4 weeks after ordering, but was the wrong item. Advised them immediately and the correct item was delivered the next day to Scotland and the wrong item uplifted.

November 6, 2011
Unprompted review
Rated 2 out of 5 stars

Does no-one there listen to the customer ?

Their website said "delivery 5-7 working days". No contact after 7 days, so I emailed them. Response was that one item was available week commencing the 7th "as they are In production as we speak". I then had a phone call asking what our opening times were and I said 8am to 4 pm. On the 1st November they called to say the goods would be delivered "between 3 and 5pm on the 3rd November", but I said that was no good as we close at 4. They said someone would ring me back but they never did.
The goods were delivered at 10 to 5 on the 3rd - luckily my husband had to work late that day and was available to receive the goods.
Where did they go wrong? They didn't let me know that there was a delay on one item. I had ordered from them because their website said 5 to 7 days and that was critical with this order. They didn't listen when I said delivery after 4pm was no good and they didn't ring me back when they said they would. Then they go ahead and deliver anyway !
P.S. I had a call today (4th) to say they'd be delivering next week before 4pm !

November 4, 2011
Unprompted review
Homegoods logo

Reply from Homegoods

Apologies to Christine, we should have advised if an item was out of stock.
Seems that the delivery company also made mistakes in arranging a suitable delivery time, thank you for bringing that to our attention. This has been addressed with them.
Hopefully the products are performing well.

Mark Felton

Rated 5 out of 5 stars

As good a service as John Lewis

I nearly always shop at John Lewis but found this outlet to be cheaper and thought I would give it a go. I had no complaints at all, the service was quick and efficient and they kept me informed on what was going on at all times. I would definitely use them again.

November 2, 2011
Unprompted review
Rated 5 out of 5 stars

Lowest price and fast service

We ordered from Homegoods because they offered the lowest price on the fridge we wanted and promised rapid delivery. We were entirely satisfied with their performance, including their willingness to schedule the delivery.

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

excellent value fast delivery

I was really pleased to get this miele at such a good price. I ordered it to replace another Miele which lated me for more years than I can remember. It is lighter and easier to move around than my old one. The only quible is that the cord is not as long. I was very impressed with the speed of delivery and would use the company again

October 26, 2011
Unprompted review

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