Deleted my am**on account in the past 12 months partly to support local businesses. Pre-ordered a heater for collection from Wrights Home Hardware in Troon. Received a call the day after to tell me i... See more
Company replied
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I ordered six litres of strong Weedkiller and an order was delivered timely. However, it contained the wrong items. I duly telephoned the firm and explained the situation to a man who was very apolo... See more
Company replied
Staff at shop were great altho because they didn't have it in stock they advised I had to go online to place the order. It eas easy enough to do that and after I did so I got confirmation with a deliv... See more
Company replied
Great service from Home Hardare Direct. The item came quickly and when they said it would. Good communication too! The box was damaged a little on delivery but it didn't affect the item inside and... See more
Company replied
Company details
- Hardware Accessories Store
- Do-it-Yourself Shop
- Hardware Store
- Home Goods Store
- Home Improvement Store
- Lawn Mower Store
Written by the company
Home Hardware (Scotland) Ltd was founded in 1983, a buying and marketing group that has gone on to become a thriving Ardrossan-based distribution hub, to over 40 family run businesses throughout Scotland and the north of England. These stores include hardware retailers, housewares shops, cook shops, ironmongers and garden centres. As well as offering our customers low prices, Home Hardware stores are renowned for providing exceptional service; If we don’t have what you are looking for our staff will do their best to get it for you. Home Hardware Direct launched online in 2012, and is managed by an experienced team that is focused on customer satisfaction and providing reliable products at unbeatable prices. Home Hardware has a large warehouse distribution centre and an excellent supply relationship with its stores across Scotland and the north of England which means we will always maintain and continue to meet customer expectations in this rapidly growing and changing world. Most of our stores are open 7 days a week. You can find your nearest store and check it's opening times using our store locator. You can shop 24/7 online with the option to select home delivery or click and collect. For home delivery, orders before 12 noon Mon-Fri will qualify for same day dispatch.
Contact info
HOME HARDWARE DIRECT: 26A DALRY ROAD, KA22 7GQ, Ardrossan, United Kingdom
- 01294606140
- portal@home-hardware.co.uk
- www.homehardwaredirect.co.uk
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Whatever i order i get fast , so its all you need
Whatever i order i get fast and efficient , thats what you need in diy and trade .
January 10, 2025
Reply from Home Hardware Direct
Hi Michael,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you consistently experience fast and efficient service with us.
We understand that speed and efficiency are crucial in the DIY and trade industries, and we strive to meet those needs.
Thank you again for your business, we hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Stephen
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service & delivery we provided.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Great product at a good price delivered…
Great product at a good price delivered quickly.
January 8, 2025
Reply from Home Hardware Direct
Good morning Margaret
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery, price and product you received.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good morning Caroline
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the website ordering functionality & quick delivery.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Great service, trouble free.
Trouble free, and they contacted me when the item was ready for collection.
January 8, 2025
Reply from Home Hardware Direct
Good morning Graham
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the service provided by our Morningside Store & are happy to pass on your comments.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Brilliant service
Brilliant service: top quality product, well wrapped, arrived super fast. Thank you.
January 7, 2025
Reply from Home Hardware Direct
Good afternoon Eileen
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the product, quick delivery, and packaging.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
My daughter really appreciates the…
My daughter really appreciates the kitchen scales as a gift.
December 31, 2024
Reply from Home Hardware Direct
Good afternoon Abbie
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that your daughter appreciated her gift!
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Quick delivery competitive price
January 7, 2025
Reply from Home Hardware Direct
Good afternoon Kay
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery and competitive price.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Very quick delivery,very pleased with…
Very quick delivery,very pleased with product.
Thank you
January 6, 2025
Reply from Home Hardware Direct
Good afternoon Glen
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery and product.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Paul
Thank you so much for your kind words and 5-star rating! We're delighted to hear you were impressed with our service.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Item was well packaged.
Item was well packaged, sent promptly and with no damage. Well done all!
January 6, 2025
Reply from Home Hardware Direct
Good afternoon Robert
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quick delivery, and packaging.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Good afternoon Ian
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with your purchase.
We look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Poor customer service …
Do not deal with this company been attempting to contact them since Christmas about a faulty overbath airer they don’t reply to emails , messages and there phone line rings three times and disconnects , all I require is a replacement.
January 8, 2025
Unprompted review
Reply from Home Hardware Direct
Hi Steve,
We believe this review may be intended for Home Hardware South West, as we do not sell over-bath airers for home delivery. This product is available for click and collect only.
We did receive an email from you on January 8th and we responded within 3 hours. However, we did not receive a response to our request for your order number, which is necessary to investigate your specific issue.
If you believe you have contacted the correct company, please provide us with your order number so we can investigate further and assist you appropriately.
Kind Regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Very efficient
Super efficient in processing my order and delivery over the holiday period. All products received well packaged. Very happy and will use again!
December 30, 2024
Reply from Home Hardware Direct
Hi Sarah,
Thank you for taking the time and leaving such a kind review! We are delighted to hear that you were impressed with our efficient order processing and delivery, especially during the holiday period.
We strive to ensure all our products arrive safely and securely, and we're glad that your order met your expectations.
Thank you for shopping with us. We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Brilliant start to finish
Brilliant start to finish. Best price. Quick delivery.
Good communication
December 30, 2024
Reply from Home Hardware Direct
Hi Carol,
Thank you so much for your kind words and 5-star rating! We are thrilled to hear that you were impressed with your recent experience, from the competitive price and quick delivery to the excellent communication.
We strive to provide a top-notch experience for all our customers, and we're delighted that we met your expectations.
See you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Reply from Home Hardware Direct
Hi Geraldine,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that your order arrived on time and in perfect condition.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
base of the vessel leaked
base of the vessel leaked on original one. Informed Home Hardware Direct and they replaced the item without issue. More than happy and would deal with them again.10/10 can't say more
December 27, 2024
Reply from Home Hardware Direct
Good afternoon Philip
Thank you so much for your kind words and 5-star rating! We're glad we could resolve your issue for you!
We're delighted to know you're planning to shop online with us in the future. – we look forward to serving you again soon.
Thank you again for shopping with us.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Highland cow gravy boat
Ordered a highland cow gravy boat. Very pleased with this item. Reasonably priced and delivered quickly. Would recommend this seller
December 16, 2024
Reply from Home Hardware Direct
Hi Michelle,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were pleased with your Highland Cow gravy boat.
We appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Fire Grate
Online brochure very good photo&details of fire grate. Good product.
It arrived on time&well packaged
Order form online easy to use& pay
December 13, 2024
Reply from Home Hardware Direct
Hi Ms Bradford,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you were impressed with the quality of our fire grate, the clarity of our online brochure, and the ease of ordering.
We're delighted to know we met your expectations.
Thank you again for your business.
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
Quality item - quality service
Home Hardware provided exactly what I had long been searching for at very reasonable price. The transaction was very smooth and super swift.
December 16, 2024
Reply from Home Hardware Direct
Hi Susan,
Thank you so much for your kind words and 5-star rating! We're thrilled to hear that we were able to provide you with exactly what you were looking for at a reasonable price, and that your transaction was smooth and swift.
We strive to provide a positive experience for all our customers, and we're delighted to know we met your expectations.
We hope to see you again soon!
Kind regards,
Corrie & Rob
Customer Service Team
Home Hardware Direct Ltd.
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