I am a wheelchair user and my husband was taken ill, I needed urgent care getting me in and out of bed and general housekeeping. Jess came out to me from Crewe branch to see what I would need, she... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our mum and dad have an hours care two days a week and we have been very impressed with the quality of care provided. The two carers have become like family to our 90+ year-old parents. We are a... See more
After developing complications following surgery, my Mum needed daily care. Lianne, from Home Instead, came out to meet us, and Mum, and twice daily care was started 2 days later. From the outset,... See more
I had a recent loss 2024 & felt extremely low. Universal credit became my support & I had mandatory meetings to attend to. On my last meeting we were introduced to Chelsea (Recruitment), I ask... See more
Company details
Written by the company
Home Instead provides tailor-made, flexible care at home for the elderly to enable everybody to live independently at home regardless of their age. Learn more about how we can help.
Contact info
Northwich Road, WA4 4PG, Warrington, United Kingdom
- www.homeinstead.co.uk
3.7
Average
178 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As I got an offer on phone after…
As I got an offer on phone after another one in email , I signed sounded really fair and after I signed they are just changed details
So with 0hours contract being non stop avaliable and covering all between E1-E17 , every day the first 10miles unpaid .... well not what I looking for .
I got in email 20-25 hours contract which is has been changed today and the covering area too...
If you see the end of the day will be minus with this details.
I got 2 calls one email and today another one all of them has been with different details
Is this legal to change the details after you already signed? 🤷♀️
I wasted my time and I deleted other interview opportunities because I want to believe in this company!!
I can't image how they treat their clients if they treat people like this. The not reliable company at all
People should not belive what they said 😕
January 11, 2021
Unprompted review
I have been working for Home Instead…
I have been working for Home Instead Senior Care, Epping for just over a year. It has been a true experience and I have learnt so much. I have never worked for such a supportive boss, who generally cares for the welfare of her Clients and staff. Home Instead definitely go the extra mile. Looking forward to the future .
August 28, 2020
Unprompted review
Highly Recommend Home Instead
Highly Recommend Home Instead. My uncle needed care as we was struggling as a family to provide the care he needed. They guided us and went though the different options i am pleased that after one year of help that my uncle is happier and in the right hands.
I do not understand the other reviews regarding the pricing as for the price i pay it is well worth the money and considerably cheap.
August 28, 2020
Unprompted review
Overpriced and their interfering causes work for you.
Been reluctantly using this company for many years now. They are ridiculously over priced. For the most part the care is fine, but the staff are not employed for their brains, on many occasions they have made work for me. Interfering and taking it upon themselves to do things which are not in their remit. Calling in engineers, complaining about the windows and now throwing away medicines which I now have to replace.
Care companies are supposed to make life easier. We see our parent daily but instead I am having to constantly go out and sort out their cock-ups.
Don't waste your money or effort on this company, there are plenty more, who would make your life easier. Because isn't That what you pay for?
January 27, 2020
Unprompted review
They pretend to be different to other…
They pretend to be different to other companies out there but they are not. Don't pay over the odds for common rate care. Any lower charging company will provide the same quality and not pretend to be something they aren't
November 14, 2019
Unprompted review
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