I ordered a taser gun and it was delivered defective. I had several email with Willie Hightower and Corey Berkley and Elizabeth and they acknowledged the defect. Once we sent it back, they all state... See more
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Warning! Homesecuritystore sent me a defective motion sensor. They gave me an RMA number to return the sensor but made me responsible for the paying shipping fee to their warehouse AND shipping for a... See more
Purchased a $1500 DSC residential alarm system. After our local tech, with the help of the manufacture's tech had tried for two hours to get the system to work, I returned the equipment to Steve Knoch... See more
absolute rubbish - bought a $78 titan guard dog security stun gun baton - it worked great for 5 seconds - and they would not even answer my emails. (sent to the email in the box in case of "issues... See more
Company details
Information provided by various external sources
Home Security Store specializes in home security systems, wireless security systems, alarms and home security cameras by top name companies.
Contact info
Ships Opened Boxes with Missing Parts as New!
Home Security Store sold me two previously opened boxes with parts missing in both. If this were a face-to-face transaction this type of dishonesty would/could not occur - you could see they were taking advantage of you. But on the web, apparently, being dishonest is OK for the Home Security Store. When I commented about this on their Facebook page they removed their page entirely! I'm guessing this is the only way they can respond effectively - digging deeper into the low ground they've already established. I would not recommend this doing business with this store. They are worse than the sneak-thieves they purport to discourage with their security products.
October 29, 2011
Unprompted review
Disappointing Customer Support from a company who doesn't stand by their products
Warning! Homesecuritystore sent me a defective motion sensor. They gave me an RMA number to return the sensor but made me responsible for the paying shipping fee to their warehouse AND shipping for a repaired or new sensor! Being that they sent me a defective product they should stand behind their equipment and at least cover the cost of shipping just out of mere inconvenience. Their policy is their policy so be warned.
May 17, 2011
Unprompted review
Terrible tech department
Tech department is fine as long as your question is simple. If you manage to stump them, they tell you that they will call you back and you don't hear from them again. I had to work around the trouble I was having with may security system and it's still not right. By the way, don't bother writing a negative review on their website because they screen them.
June 11, 2010
Unprompted review
end cost way more than working with an alarm service professional! awful staff
you will end of spending more than working through a professional service
really dumb tech department
not worth the hassle
November 10, 2009
Unprompted review
OUTSTANDIND CUSTOMER SERVICE
5 stars definitely. Although the online ifnormation is very detailed (they even have product video reviews) I still had a few questions. I bought the PowerMax Plus Alarm System from them. I called Home Security Store and spoke with Eric and he seemed very knowledgeable and patient. Delivery was on time as promised. I would def. buy from them again.
September 26, 2009
Unprompted review
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