HomeSense Reviews 244

I felt very uncomfortable walking around the store because the security guard was following me, my sister and my mum around the whole time. And when we went to leave he growled at us and gave us dirty looks although we didn’t do anything wrong or steal anything.

Store number. 0613 tran number. 8043 oper. 8476
Just felt like a complete inconvenience to the staff at the till. There where 3 members of staff around till chatting to another customer. Looked like out of uniform staff member. The till lady called me over with her eyes. No other communication. No basic manners don't expect this kind of service for a store like this! Puts you off going back

Worst website ever - totally useless!
360 tour is worthless - not sure why they spent the $s since you can't find what you want nor an ability to get product info.

Bought a planter box, they only had one, but I needed 2. There is no online shopping to get a matching one. No store invertory, so I have to go to each store near-by to see if they have one - they don't.
BIG SHAME - we like many of the products

I had such a disappointing trip to the Rugby Homesense store at Elliot’s Field. My friend had recommended the store to me as it’s dog friendly. So I went along, I browsed downstairs then went up to the second floor to the kitchen section, to be met with a very brisk and abrupt member of staff who’s opening words were “you can’t bring dogs in here, there are lots of breakable expensive items, its guide dogs only, there’s a sign on the door”. The sign is the size of a postage stamp. There are plenty of more polite ways to express this and it helps not to look customers up and down like they have just stolen something. As far as the expensive, breakable items go, John Lewis seem to make it work for customers so I’m sure HomeSense could have a go. I have two, well behaved small Pomeranians with a combined weight of 4.5kgs, not two Great Danes. Thankfully, Sofology were much more welcoming so I spent my money in there instead.

Great selection - particularly worth a visit for garden decor and furniture

I was gift a Christmas candle as a present for Christmas, After I burnt this candle for an hour or so my eyes became very itchy to the point I couldn’t bear the itch or discomfort, the following day my eyes were in so much discomfort and pain I tried to get some treatment from the chemist, which they recommended some antihistamines and eye drops they worked for a few days then the itch came back,over the course of several months my eyes were pretty much the same having phoned the doctors and being prescribed antibiotics and oil based ointments and nothing else working having to wear make up to cover the state of my eyes,in the end i ended up with steroid cream for my eyes the doctor stated that I have dermatitis/eye ezcema it’s took me 5 months to get my eyes and the itch and dry skin more a less back to normal,I still go this day have the odd flare up from the scent of these over priced candles,getting in touch and emailing backwards and forwards to dw home they tried to offer me the price of the candle, It’s not the price of the candle it the point of what this candle has done to my eyes and how low I made me feel over the 5 months I suffered I’m absolutely disgusted in this company…
It’s just a shame I can’t post any pictures of the state my eyes over the time period!!

Paul Dacle at the homesense store in Taplow is a credit to the company. His customer service was exceptional. I have received by far the best customer service I have received recently. I never usually leave reviews, but I honestly felt the need to this time around as he went beyond expected and helped in every way possible. A very satisfied customer!

Popped into the Gloucester store today for Union Jack rug, throw, cushion covers and kitchenware (red and blue) all Union Jack colours related. Nothing at all. The store seemed to be lacking it’s usual stocked up range on all items. I asked a member of staff if any Union Jack related or Coronation related items would come in and she did not know. This was my 3rd visit in a month and the store items certainly are not as good as they used to be and it is expensive.

popped into the branch in cheltenham to see what it was like and ended up being helped by a lovely member of staff, Cara, who was very friendly and helpful, made sure we had everything we needed and took her time helping us out properly and talking through everything we needed and were looking at, making sure we felt looked after and made the right purchases. also had other staff helping us move things and load them into the car as they were large and heavy garden furniture, all super helpful and friendly :)

I wanted to buy about £100 worth of planters but was told by the only available member of staff that I would have to arrange delivery myself by phoning one of the 2 delivery companies they have an arrangement with.
I was under the impression that you could request delivery for a price and all would be sorted.
Very disappointed and Homesense lost a sale.

Disappointed by the Staff at the Lincoln branch. I was purchasing Garden ornaments [large Resin type] and chose a Iarge Budha. Most of the large items did not have price tags visible so it meant lifting large items to see underneath. A kind staff member [Paul] assisted and agreed it was not good as difficult to even reach some items. I was interested in the Large Dragon at 79.99. I was also interested in the smaller Dragon which did not have a Price Tag at all ! Amy was then called over by Paul. Amy was definitely not Service orientated. First she guessed the Price !!! Thought it was 79.99 but didn't really know. She was content with a 'guessed' Price, I was not. I asked her to try to find the true/ actual price. Amy said that would take 24hrs ! I then explained I don't live local but would appreciate if she would call me. Amy refused to take my contact details to update me with the price in 24hrs, quoting GDPR at me ! Other shops take details and provide receipts or other info. This was a lame excuse. Clearly, no matter what I did to try to Buy this item, Amy was not going to offer me the service she should do. In wondered if Amy knew that shops intentions are to 'Sell' goods. I left with '0' purchases and put the Budha back. I asked for the Area Managers details but despite quoting to me that she was a,Manager,, she had no idea which branch the Area Manager was located at. She did provide his name. The lack of service Amy provided lost the Branch a sale of circa £200. I've since purchased the similar items elsewhere.
Post Reply: I have tried calling the number provided. It does not connect/ work.

Homesense at Thurrock - staff very helpful especially Parvesh and Donna, who helped to source garden pots for us tonight. Many thanks to both of them. Bali

Purchased a outside garden set..
7 months old...it's now gone rusty and materials used have broken down leaving it unsafe to sit on..
Homesence will not replace.
Avoid this company

After checking the closing time online ( 20.00) I travelled 16 miles to arrive there just before 19.00. Only to hear over the tannoy the store was now closed. So travelled the 16 miles back home having had a wasted journey. Even though it said online that the closing times had been confirmed by the business only 3 weeks ago.

The Manager in Gloucester was wonderful. My car had broken down outside and the Security team would not authorise me to stay overnight(although I had no choice). She applied for authorisation on my behalf so at least I wasn't worried about getting fined whilst I waited for my vehicle to be repaired

Yesterday, my wife (She is Asian) went to Homesense’s Brighton store and wanted to buy a knife. The cashier has asked her age proof, who is 40 years old. My wife has showed her BRP card that is valid ID card given by the government but the cashier has refused it and wanted to see her passport. Refusing the legal ID card and asking the passport like a police officer, then refusing to sell the knife sounds like racism. We are very disturbed and weren’t expecting this from a corporate company.

This evening I was shopping at Homesense in South Edmonton Common with a friend. We spent over an hour shopping. When we were done we went to pay. When I got to the cashier I told her that I had a coupon of 20%off my total purchase. When looking at the coupon it indicated that it was effective November 17-20, 2022. Today is November 16. The cashier said I couldn’t use it till tomorrow. Which I then asked if they could hold my items till tomorrow morning & I would come back to buy them. The cashier said they were not able to put anything on hold! I then asked to talk to the supervisor & she was not very nice about it! I simply asked if she could hold them, and again said no. Then I asked if I buy the stuff today can I come back tomorrow & get the difference back. Again she said no!!!! So I said, I can buy this today, return it tomorrow, and re-buy it tomorrow using my 20%. Again she said, No, you can’t do that, that’s being dishonest!!!!! I have all the right like any other customer to return anything with my receipt if I change my mind the next day. Most stores will encourage the customers to keep an eye on the price of what you buy, if it goes down within 30 days they give you back the difference! Like The Bay, Costco, Superstores, shoe stores, most clothing stores, and the list goes on. My friend & I were spending over $200. We were very disappointed with customer service. I will definitely let my friends & family know my experience I had there and not likely to go back.

This is to do with the Aylesbury store. I went in there today with my sister. We were having a lovely day shopping until we went in there. As my sister was paying and I was behind her waiting to pay, two younger female cashiers were slagging me off about what I was wearing. I was wearing a long sleeve black American football shirt and they felt it was okay for them to not only criticise me loud enough for myself, my sister and the people behind me could hear, but also tried to get the cashier who was serving my sister, involved. The older lady serving my sister ignored them and was professional. After the young cashiers finished their bullying, they went on to say how much alcohol they drank last weekend. They had no intention of serving anyone and I avoided them as I have PTSD and they sent me into a panic attack. I will never shop there again and my friends and family won’t either. Their total lack of respect and customer service was appalling and my sister has spoken with the store directly to complain. I hope they get the sack.

I had been all over Toronto and on websites trying to find the perfect rug for my living room. The service I received from a gentleman in the rug department was the best service of anywhere in the GTA. He was so helpful. The rug I felt was perfect was a different size so I had to come home and measure. I went back the next day and the young women that assisted me also went above and beyond. I had not done a lot of shopping at Home Sense but because of the excellent customer service I will be going back. I wish I knew the clerks' names so I could give each of them 5 stars plus. Wonderful, Wonderful service. Thank you so very much.

Me and my mom had a horrifying experience at homesense. We went in on the 14th Oct to the Dudley branch and bought a few things along with a pan, and the shop itself was amazing, everything went well. We came home and used the pan which was grey with a dark wooden handle, but the bottom of the pan wasn’t balancing and it sort of flared up with the heat, so at first we were a bit reluctant to take it back, but thought we will give it a try because it shouldn’t have happened. So we went in yesterday, my mom went to the till, and manager Izzie was there, and mom explained the situation, her response was that the pan was not from this store! and that they only sell Black pans. At this point mom was a little shocked and confused so she said please check your CCTV as it was bought from here and she had the receipt, Izzie went upstairs for 2 minutes and returns and said you bought a black pan not grey, it’s not from our store, she was so so so rude with a smirk on her face the whole time and mom- shocked came back to me and said, they are saying we haven’t purchased it from here, so I said to mom don’t worry we will check if they have anymore of the same ones and we can show them, and luckily they had exactly the same pans on the store shelf, so we went back to the till and said look this is exactly the same pan and your saying you don’t sell them, and Izzie returned again and I pleaded for her to check the CCTV to see that we weren’t lying!! And this time she took a picture of the receipt to check the date and time of when we came in (showing that when she went upstairs the first time she didn’t even check the CCTV!) and we waited a few minutes and she came back down and told us that this is not bought from our store you purchased a black one ( I think she was maybe trying to stick to her point and didn’t want to sound like she was wrong, and she had the biggest smirk on her face. I felt so helpless, we were asking if we could have a screenshot of the pan from the CCTV because we weren’t lying and she said it’s the policy so No! We were so helpless and felt so insulted, all we did was take back a pan we bought that wasn’t quite balancing and just wanted to check if they could do anything about it, we weren’t rude at all, in fact I believe if it was someone else they wouldn’t have moved from there, but we were feeling so insulted we just quickly got out of there. This is the first ever time something like this has happened and I hope, she is spoken to so that no other customer is faced with such customer service. I phoned in today as well and let them
Know that I didn’t even want a exchange or refund anymore , but it’s about right and wrong. She made us feel so little and I can’t believe that was no value of the truth, and she should have actually taken another person to check the cameras as well but because we just wanted to get out there we didn’t say anything. I would still want someone to check just so they know that me and my mom were not lying ! I want someone to check the cameras for mine and my moms peace of mind, I just can’t believe it, I have never been so stressed over a shopping experience and how downgraded it made us feel.