Samara from homeshelf has called on time as per the appointment. The conversation went smooth, she listened to my requirement carefully and she checked immediately for builders who has floorplans that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you Samara for making this 1st step of our many enquiries very comfortable with our phone conversation. Anxiously awaiting an email of a couple of builders in my area and what they offer towar... See more
It was good that some information collected and approximate cost per square was told but some basic features in this cost must be known by homeself,like ceiling height, facade and few finishing items... See more
Company replied
Very quick & efficient service by Samara. She listened to my requirements and sent me layouts very similar to what we're hoping to build. We have not decided on a builder yet but would definitely reco... See more
Company replied
Company details
Written by the company
We arrange new house plans & prices suited to your requirements. Australia wide.
Contact info
270-272 Springvale Rd, 3111, Donvale, Australia
- 1800 932 013
- info@homeshelf.com.au
- www.homeshelf.com.au
4.6
Excellent
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
polite and attentive customer service!
Samara has been so wonderful and helpful to talk to and explain what we’re looking for and coming back with exactly what we had hoped for!!
November 21, 2019
Unprompted review
Reply from Homeshelf
Thanks Margo! Glad I could help.
Hope it goes well for you.
Samara from homeshelf
Samara Amadi has been very helpful and…
Samara Amadi has been very helpful and understood what I was after, she provided an excellent service, Just waiting on the builder to call me.
November 19, 2019
Unprompted review
Reply from Homeshelf
Thanks so much Patrick, really nice to hear. I've heard from the builder that they have been in touch now & are working on a quote for you. You're in good hands, hope it goes well.
Samara from homeshelf
Samara helped me connect to builder…
Samara helped me connect to builder straight away and was very clear and patient on phone. Good customer service..
November 11, 2019
Unprompted review
Reply from Homeshelf
Thanks so much Hardeep, hope everything goes smoothly for your build.
Samara - homeshelf
Excellent response and guide through.
November 6, 2019
Unprompted review
Reply from Homeshelf
Thanks Elvin! Really appreciate the feedback.
Samara - homeshelf
Reply from Homeshelf
Thank you Suzie! Hope it goes well for you.
Samara from homeshelf
Great service
July 30, 2019
Unprompted review
Reply from Homeshelf
Thanks so much Bushra! Glad I could help.
Samara from homeshelf
Not within specs
Suggested a flexible builder but did not send plans that met my specs.
July 23, 2019
Unprompted review
Reply from Homeshelf
Thanks for your feedback. I understand the plans sent through aren't exactly what you're looking for but I am confident the recommended builder will be able to customise a home design to suit your needs. I'll check back in a few weeks to see how you went.
Samara from homeshelf.
Excellent service!!!!
July 22, 2019
Unprompted review
Reply from Homeshelf
Thanks Tam! All the best with your upcoming build.
Samara from homeshelf
Reply from Homeshelf
Thanks so much for your positive feedback, I really appreciate it.
Samara from homeshelf.
Was a pleasant experience.
June 27, 2019
Unprompted review
Reply from Homeshelf
Thanks Albert! Glad I could help.
Samara from homeshelf
Samara has been really helpful
Samara has been really helpful. She has also recommended other option which are really great for people like me working on a budget.
June 7, 2019
Unprompted review
Reply from Homeshelf
Thanks so much for your lovely feedback, glad I could help.
Samara from homeshelf.
Service was very friendly and excellent
May 24, 2019
Unprompted review
Reply from Homeshelf
Thank you! Very nice to hear, really appreciate it.
Samara from homeshelf
The communication is really excellent…
The communication is really excellent but I haven't had any builder to contact me yet.
May 5, 2019
Unprompted review
Reply from Homeshelf
Thanks for your feedback, please email me your details and I'll follow up the builders for you.
Samara from homeshelf.
Samara is very nice person to talk…
Samara is very nice person to talk with. Thanks!
May 5, 2019
Unprompted review
Reply from Homeshelf
Thanks so much for your review Lemy! Glad I could help.
Samara from homeshelf.
Good response..
April 30, 2019
Unprompted review
Reply from Homeshelf
Thanks for the feedback, let me know if I can help further.
Samara from homeshelf.
Very patient and is a good listener
Very patient and is a good listener. Took her time to explain everything
April 25, 2019
Unprompted review
Reply from Homeshelf
Thank you so much, lovely to hear your feedback!
Samara from homeshelf
Reply from Homeshelf
Thank you Vanish! All the best with your build.
Samara from homeshelf
Great service and very informative
April 5, 2019
Unprompted review
Reply from Homeshelf
Thanks Juliana! Glad I could help, hope all goes well with your build plans.
Samara from homeshelf
Helpful
Great service to give us some direction and a starting point to build our new home.
April 3, 2019
Unprompted review
Reply from Homeshelf
Thanks so much for the nice feedback Sam, hope it goes well with the builder.
Samara from homeshelf.
Reply from Homeshelf
So nice to hear, thank you!
Samara from homeshelf
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.