HomeSwapper Reviews 

Usually inaccurate search results, often receiving irrelevant matches. A severe lack of effective customer service for website problems, leading to prolonged issues and an attitude of couldn't care less, rudeness and laziness. NOT recommended for anyone who wants results.

This site has changed beyond recognition, i've seen the worst of humanity at play, people with prime areas and houses having multiple multiswaps on the go which inevitably leaves others who thought they found a swap dissapointed, this also ends with nobody moving because the ones that think they've got the upper hand have the same done to them, people at their worst unfortunately, there's no hope. A desperate lack of social housing has created a monster.

What a useless site.Struggle to log in,search and have tried to contact them several times but get no reply.Give it a miss...

We in a 6 way multiway swap.
The tenant coming to mine accidentally did found a swap application which is showing rejected by thier landlord on thier swap tracker page and all the boxes are ticked apart from one stating all application recieved.
My landlord has started a application for them with a ref MX...they have been sending these links from beg of January so that they can complete the application...everytime they go to do the application it's goes to application that is rejected and can't see the application as
It needs to be cancelled first ( they don't have the cancel option either). They contacted housing they said homeswapper have to cancel from thier side.
It's been 2 weeks since we messaged homeswapper and I have not heard anything back.
Everyone in my swap team are getting frustrated and I could potentially loose out on this swap we made.
Everyone has done all thier application but tenant coming to mine are stuck because she can't access the link?
We called our landlords n they both said to contact homeswapper as they can't do anything from thier side.

I registered with Homeswapper over a year ago. I have a neurological disorder so i forget my password. I have been locked out of my account for nearly six months. I have sent them so many emails explaining i need help because i am locked out of my account. I explained i have cancer and meed to move closer to my family as i dont know how much time i have left and my parents are over 80 years old so i need to be closer to them. They have continuously ignored me and i am fed up with them. I have cleared my catche but i dont receive any of their emails apart from one that was a timed email to help me sign back into my account the last time i got blocked for not remembering my password. I don’t get the reset your password email either. I tried opening another account using my other email. But i got the same problem. Not receiving any emails from them. If anyone can help me it would be much appreciated.

Absolutely excellent website, highly recommended from me. I had many serious enquiries for a mutual exchange which I did complete within a couple of months.

Many thanks Homeswapper.

I been on this site for a while and not getting any way. Everytime I look, I notice I what there area, but they don't what mine. Its so annoying.

over the years I've moved 3 times using homeswapper. It's a clunky, old fashioned website but it works, until it doesn't. I haven't received any emails for over a month. I used to get a daily update email. The biggest problem is other users. Some people dont want to move, are lonely and think its a way to meet new friends, can't or don't read the details of your property, lie about theirs, just want to look at other people's homes, try to pressure you into swapping even if you said NO to them multiple times.
The search feature on the app is very frustrating, you have to keep entering the features of the property you are looking for each time you perform a search. There doesn't seem to be any customer service to actually speak to about problems using the website or app.ive been emailing for a month and not getting anywhere.
NEEDS IMPROVEMENT TO WEED OUT TIMEWASTERS.

This site just does not work, since the "upgrade" its been verifiably worse, says "oops something went wrong" for everything, sending messages, searches, I am certain that this site withholds certain properties from you even when you open up all the search parameters, for instance there are 2 people I know of who's houses are in a certain area that I know are on homeswapper but no matter how specific my search is homeswapper will never show me their addresses it feels like they're gatekeeping housing, if they are, what am I actually paying them money for because its not the functionality of the site, searches will bring up properties miles from your desired location but apparently will hide actual properties in that location which kinda negates their multiswap function

My experience with the homeswapper was a good one. The app helped me get what I needed—the opportunity to exchange with interested and willing people who also needed to move house.

Home swapper have lot of mental health problem and always playing up with a change of password every 6 months that's crazy if someone sent message but take about 8 hours or so this website looks so awful and sick I'm glad I've been deleted account and looked better now

it's not the website, or the landlords, its the people I swapped with i had an issue with. not only did the mess about and keep changing days, but when the day finally came they hadn't emptied the flat and kept me waiting 2 hours costing me extra for my van hire, they emptied another home rather than the one I was moving into. it's an act of selfishness.expecting me to also book a hotel because they didn't empty. then eventually they cleared 1 room, most of my stuff fitted in 1 room, they had to come a wek later to empty what was left behind, a dirty horde of junk and cubards filled with junk, there was cat feaces stained up walls, on lino and it smelt very bad and looked unused for years. it was a horrible experience for me, costing me so much to clean and redecorate, I can't speak for every swapper, but these people were extremely filthy and messed me about for months.

I have emailed this company a few times about properties that are on their site and the information about them, or I should say a lack of. 3 properties with just a mobile number for contact, it goes straight to voicemail. I really don't know how many times I have rang with no returns. So I asked Homeswapper to please look into this, my replies from them, I am to be patient and it can take weeks for a tenancy advisor/landlord to get back to you! How many times do I have to ring a probably non existent property advisor before Homeswapper will listen? And the best of it, my landlord gave me permission to move!

Pathetic site.
People are rude and ignorant on there. Common courtesy went out window when some people on there. Simple no thanks dosent hurt.
Some are only on there for attention

Does not reset password using safe suggested password. Company does not reply to emails. Company does not supply telephone number. If I could give this a minus star rating I would. Do not pay to use this company as it does not provide the service you think you are paying for. The ombudsman needs to look into this shambles of a company!

REPLY TO HOMESWAPER BELOW THIS REVIEW.

So they set up a recuring subscription on PayPal which I KNOW I DID not agree to, and it was NOT mentioned at any point when I initially signed up, and they have now just taken another 6 months payment from me.

The last few times I had used them they notified me that my time was coming to an end and that I needed to pay again to continue to use the service, this DID NOT happen this time.

I have now raise a claim with PayPal about this.
This is not acceptable and is very underhand and deceptive.

I had been my intention to close my account down as the service is just a load of rubbish, just read other reviews and you will see.

I am not a happy Chappy!

14/11/25 @16:32 -Reply to Homeswapper

Like I said poor and deceptive practices, at NO point was it made clear I was signing up for a subscription.

The two times prior there was no subscription, just you emailing me telling me if I wanted to continue to use the service I had to pay again.

The only notification I got this time was from Paypal telling me you had taken another 6 months worth of money!

I have already complained to Paypal and asked for a full refund, they informed me they had let you know of this.

The service you provide is not fit for purpose and is just a money grabbing exercise, and this latest issue is just another indication of that.

The only way you can resolve this is to answer to the Paypal case and refund me in full.

Use Homeswapper at your peril people

Really good site to use. Easy to navigate. Free if your a tenant. I've found two swaps.

Very poor customer services and matching system. Plus don’t activate my account - even though I have been told by my Landlord that I have a secure tenancy, with a letter to prove this. They just keep asking for money to open my account. As a vulnerable person, that is desperate to exchange, I find this very disingenuous. When you contact customer services - they don’t reply. I have had to make three different accounts, spending multiple hours trying to set them up. I’m disappointed and disgusted, and to think they have been recommended by my local council!

It can be useful.
But it definitely does not provide accurate matches when searching. This is the most important part of the tool for many home seekers.
If i want a 3 bed in CR2...the matches don't reflect what the other person needs...so pointless!
Someone please improve this!

Good thank you