Homing Reviews 64

I would give them a zero. 0. But sadly I am not allowed to.
This company should be blocked from holiday home rentals.
They leave a very bad impression on visitors.
.
It's very sad. But they are horrible to people with health and skin problems.

They don't even clean the floor or the bathroom.

Sad
They are an absolute disgrace to tourism.

Terrible Experience - Dishonest Policy

I had an absolutely awful experience with this hotel. I made a reservation with the option for free cancellation, but when I canceled well within the allowed time frame, they refused to refund my money. This is nothing short of dishonesty and false advertising!

The customer service was unhelpful and dismissive, showing no willingness to resolve the issue. I feel scammed and strongly urge others to stay away from this place. If you value transparency and respect for your time and money, do not book here.

I will never recommend this hotel to anyone and will make sure to share my experience on every platform I can. Absolutely disgraceful!

Think twice before booking with them, at least if you are not sure you will make it on the dates you plan for. I made a booking in Sep.24, already for 2025. The conditions were pay 50% advance, and then if I cancel until Jul.25 get the full money back.
Unfortunately my kids will have an activity on the dates I had booked with the Scouts, and I cancelled the reservation on 07.10.24. Today, date I am posting 23.11.24 I am still waiting to be reimbursed on 1.600 euros (the 50%). Normal period to return, acceptable, I would say is 15 days. Initially Homing said they would return in 1 month, which I already though it was strange. Phone call, not answered.
I have booked trough Bookings.com, and now I complained to Bookings.com for the situation that I am facing, as I will not believe in any commitment that Homing will give me. I am waiting solve this, to book on other dates, for 1.5 months.
Is sad that we need to lose time, with companies with such lack of Ethics.

Booked through Airbnb and Homing would not honour booking Eventually Airbnb took action and reimbursed my payment Do not trust Homing, disreputable company who cannot be trusted Airbnb saved the day but dont know why Airbnb would continue to list

Avoid this company they would not refund my deposit €240 for a cancelled booking as per Homing booking terms. I booked and cancelled the same day. They keep saying refund is due but after 30 days no refund. I have contacted them numerous times for refund. I used booking.com for the transaction which were no help. Why booking.com hosts this fraud company i do not understand. Thanks to revolut for resolving the issue through a dispute resolution. Avoid Avoid Avoid.

This booking is fake site, also booking at Holidu is a companion in this. So also avoid Holidu, they book an apartment for you and pay Homing Portugal. As a result, you don't have coverage and here it has become your problem. Homing and Holidu is the same problem. Please be careful!

Avoid!!! I would never book a property manged by Homing ever again. We booked a property in Quarteria through Booking.com managed by Homing. I made the booking 7months before our travel date and paid a deposit of 449€. When I canceled the booking three months before the trip, I would get the money back. Despite several contacts and promises, no refund came. I contacted booking.com who tried to help. no money. Booking.com paid me instead. All credit to them. Homing seems to have put this in the system to trick guests. Avoid!

They still haven’t issued my refund.
3 weeks have passed and they don’t say a thing about it.

I’ll also report them to ASAE Portugal

Issue of Fraud

Also I experienced fraud by this company. I had to pay an additional deposit for renting an apartment in Portugal for 5 days.
After I would check out, within 7 days they would return my deposit back, that was not the case.
More than a week too late. Booking.com had contacted them, now they tell me that they have bank issues and it will take 15 to 30 days more. That's a bull, they just have cashflow issues.
Well, it's definitely not according what we agreed on, so it's a case of Fraud.
Also Booking.com is collaborating with Fraudulent company Homing...is very bad. That they participating with this, just to earn money, but no protection to their clients.
From now on I won't use Booking.com anymore and won't rent appartements who ask additional deposits. That's how you solve such issues....avoid Homing!

Terrible company stay well away bunch of fraudsters, they will steal your money. jim

I booked a holiday for 2025 on 13th July through booking.com The booking advert clearly Stated NO PREPAYMENT and FREE CANCELLATION. Within minutes of my booking a total of €1769 was taken from my debit card. The total cost of the holiday was €3618!! They took almost 50% of the holiday. I cancelled the holiday immediately and requested a refund.. they said it could take up to 30 days!! This is money I don't have and is quite substantial amount of money to me! I have been since unsuccessful in trying to get my refund, they requested my Iban which I sent early last week and to date I have sent several messages without reply, have rang customer service on booking.com who were no help!
Looking for help or advice if anyone can advice.. Dreadful dreadful company AVOID AT ALL COSTS PEOPLE !
Also very disappointed with the customer service on booking.com as I had expected a call back from them when I had reported this company
Currently on to my bank also. I will also go Legal route.
Don't get caught with this company people, I only read the reviews afterwards unfortunately!
If I could give a negative rating I would, one star is too much!

30/7 Update.... Thank you to Maryam from Booking.com who got in touch and was really really helpful, i appreciated the assistance👍I've got my refund back through my bank.
But certainly won't be booking through Homing Rentals again!!

Avoid!!! I would never book a property manged by Homing ever again. We booked a property in Quarteria through Booking.com managed by Homing. We made the booking 11 months before our travel date and paid a deposit of over €400. 9 days before we were due to travel Homing cancelled our reservation without providing any reason. The customer service ignored our requests for explanation. As a result we were unable to find similar suitable accommodation so close to our departure date. Two weeks after cancellation we still have not received a refund. Avoid Homing at all costs.

Awful team. They wanted to charge an additional €30 price if you checked in after 7pm even through keys are left in the master lock at the apartment. Horrible communication, there’s no sense to warmt from the team just rudeness. Instructions to get into the apartment are so confusing and there is no support from the homing team. The apartment had no air conditioning, very old, towels had stains and wifi was horrible. I would never recommend to book with them ever.

Beware of fraud!

I am also a victim and am still waiting for a refund.

I can only recommend that everyone reports this company to the police if they are waiting for outstanding money.

The authority in PORTUGAL that processes the report is the following: ASAE

Contact details:
ASAE
Agency for Food and Economic Safety
Rua Rodrigo da Fonseca, nº 73
1269-274 Lisboa
Tel. 217 983 600
Fax: 217 983 654
correio.asae(at)asae.pt

Simply submit a report by email with information about the negative experience you had with Homing and with supporting documents!

If I could give it a negative rating- I would.
We reached after a long journey to collect our keys and we were not allowed to use the restroom.
We had a written confirmation of an apartment on the ground floor- but we got one on the 1st floor- The staff seemed to be hardly apologetic and the manager was no where to be reached.
The apartment was in terrible condition. The kitchen floorboards were completely tattered and infested with termites. Knives were rusted. All the paint on the kitchen counters were peeling off. It was a filthy filthy kitchen. The bedroom has no ventilation and walls behind the bed are broken revealing raw cement. (there is no headboard)
At mid-night we struggled to open the main door for almost 20 minutes
Next day we checked out- but we wasted 2 days in Lisbon and landed up paying a lot more to find a last minute accomodation

Very bad service, rude people and take a long time to help when youre in a hurrry! VERY VERY VERY BAD DON’T GO HERE!!!!!!!!!!!!!

We were given keys to another flat without explanation.

Only on arrival did we feel like, we did not book this through booking.com.
We reported this but homing refers to booking.com
Then the flat turned out to have many flaws and defects and was not clean. After contacting booking.com, we were only refunded 15% of the total amount. Even for 100 Euro we would not have booked the flat. Even after we reported this to booking.com, they do not accommodate the customer. This was probably also the last booking through booking.com. Had expected something more from such an organisation. :(

Translated with DeepL.com (free version)

Avoid This Dishonest Agency

I wished I've read and reseach about this agency before booking my reservation! I strongly advise against this agency. They engage in dishonest practices by scamming people and refusing to return security deposits by lying that they will refund it to you 2-3 days after checking out. Personally, I have been waiting for over a month for the refund of my deposit and have still received nothing.

The worst part is that they avoid all contact by not answering calls or emails. They seem intentionally unavailable, acting as if they are invisible, all while pocketing 250 euros without justification.

Do not get caught like I did. It appears they wait for clients to leave their country to evade their responsibilities. This behavior is unacceptable and deplorable.

Avoid this agency at all costs to prevent finding yourself in a similar situation.

Travelled from Ireland to Portugal to stay in villa we rented for two weeks … property was cancelled on me when I landed in Faro airport .. I travelled to the house as we had no where else to go. It wasn’t what was advertised and it was full of boxes, not ready for rental. Myself, my wife, two young kids and my 81 year old mother were left with nowhere to stay .. nobody met us to explain and when questioned on the phone they hung up and wouldn’t answer the phone there after ..
Very stressful start to our holiday. THIS COMPANY IS NOT TO BE TRUSTED!!

Do not stay in any accomodation owned by this company

They're holding over €600 belonging to me, and everytime I call I'm told the reservations team has to sort this but they're not available.
I was charged a €250 security deposit at check in that was taken as a charge NOT a pre-authorisation as they claim.
I've been chasing for that to be refunded, and keep being promised it will be and I will be sent proof, but that still has not happened.
Today they charged my card €334 (the balance for my stay) which I already paid on April 19th

At this point the business are holding €584 of my money that they have NO right to have.

Do not stay here, or in any of the houses owned by this business. It is not worth the hassle