My questions received a prompt reply, but I was unable to apply the price quoted to the sample I ordered. And I did not receive tracking information or an ETA for my order.
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See what reviewers are saying
After a full day of doing my taxes I discovered my tile had arrived. They made my day! The boxes they came in were quite beat up so I went through them carefully -- a few individual tiles had come o... See more
Processing and delivery taking too long. Ordered and processed on 3/08/26, completed on 3/09/26, then nothing. No tracking, no communication. I am canceling the order. No longer needed due to the slow... See more
My order was fulfilled very quickly and correctly, which was great. However, a significant portion of the sheets of tile were slightly damaged (i.e., edges of glass tiles had been chipped by abutting... See more
Company details
Written by the company
Hominter is consistently working hard on offering customers the innovative tiles. Over the past 10 years, it has been a great pleasure to work with thousands of houseowners, designers, builders, and distributors. Our goal is give customers more choices, higher quality, better value and superior service.
Contact info
5004 25th Ave, 11377, Woodside, United States
- ContactUs@Hominter.com
- www.hominter.com
Hasn’t replied to negative reviews
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My questions received a prompt reply
My questions received a prompt reply, but I was unable to apply the price quoted to the sample I ordered. And I did not receive tracking information or an ETA for my order.
I would not order from them again
I would not order from them again. I ordered a sample and it is beautiful. So I ordered the backsplash. Not the same at all. The steel pieces are dull and scratched. I am not happy. I will send back and get a refund. I don't know why people have to scam others. Why we can't be honest
Processing and delivery taking too…
Processing and delivery taking too long. Ordered and processed on 3/08/26, completed on 3/09/26, then nothing. No tracking, no communication. I am canceling the order. No longer needed due to the slow service.
Poor customer service
Good morning
I made 3 different orders . One to Amazon and 2 through the PayPal . Amazon order came on time and perfect. The
Other 2 orders directly to the company I have not received any kind of communication at all reccept they received the payment and was processed . When will be send ? Can someone send an updated or contact me ?
Thanks
I never received my purchase
I never received my purchase. After 6 days and trying to email you I never got a reply,. I contacted Paypal to open a claim. You then messaged me saying I would get a refund in 2 days. After 5 days Paypal messaged me saying you are only wanting to give me a partial credit. I have refused the partial credit and wanting a full refund.
I placed order November 6
I placed order November 6, and have not received a shipping notice yet.
Mosaic tile
Fast shipping
Received my tile in a reasonable amount of time. All look good now for the installation
Thanks
Never received my order.
Too slow
I ordered a sample on 6/23 and got a notice that my order was complete. I went to check the status of my order and could not find anything. I followed up by email on 6/27 asking if there was a way to track my order. They replied that my order should ship the following week. Today is 7/3. Still no word on shipping. I asked them to cancel my order. I chose another product and vendor.
Product is absolutely beautiful
Product is beautiful and arrived quickly. Company was easy to work with and order online. Will definitely utilize in the future for distinctive tiles.
Hominter does a great job again, thanks.
All of the order arrived in great shape, thanks.
They really try to make sure you are kept informed and aware of what's happening, great job again.
Still waiting for 4x boxes of tile
Still waiting for 4x boxes of tile. Only one had arrived.
Bad communication …
This is the second review sent to me and I still have not received my order. I have not received a shipping notification or a tracking number to date.
very skeptical
At first I was very skeptical with the way the tile took payment, for just a sample. With no tracking number or anything I wasn’t sure if I’d receive my order but 10 days later it showed. After reading the reviews I liked the sample and ordered a couple boxes, again didn’t like the credit card acceptance method. Before I knew it 3 days later I received my tile. Very happy with service ( minus the no email of tracking) and would definitely order from them again.
I don't recommend purchasing from them…
I don't recommend purchasing from them because they forgot to send my item together I had to contact them multiple times to get it corrected!
Tiles are beautiful and perfect
Tiles are beautiful and perfect! Customer service was helpful when I did not receive a tracking number. Product was shipped and arrived in 1 week. Very excited for my project!
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