Honda UK Reviews 

Honda UK and its authorised dealers are running scams involving new cars, not just used ones. They sell defective cars that come over from Japan as long as they can be driven and later refuse to fix them under warranty. They openly lie, and when you expose them, they say, go to the motor ombudsman. Especially Crown Honda is a very dodgy dealer.

My Civic 1.0l has been a nightmare. Turbo failed and has now been at the Honda dealership for 8 weeks. I have just been told due to a back order I am looking at another 8 weeks. I will never drive a Honda ever again. I now have high levels of stress I really could be doing without.

I write with regards to Staffordshire Honda in Newcastle under Lyme.
Mark has made the whole process of part exchanging my Tiger and purchasing the Verseys seamless - Even introducing me to the Workshop manager who gave me total confidence I'd choose a superb motorcycle.
Staffordshire Honda are also delivering my bike very soon to save me riding out on ice and salt ladened roads.
I seriously can't sing the praises of the dealership highly enough. A1

Shame there is not a 0 star option!
Our 2018 brand new HR-V fully serviced by a Honda dealership had to have all 4 fuel injectors replaced in April 2023 after only 17,763 miles at a cost of £1,667.74.
Our complaint to and request for support from Customer Services was met with corporate platitudes "pride in our reputation for quality and reliability" and "customer satisfaction is of the utmost importance but we are unable to help". Not unable unwilling!
December 2023 ECU replaced at a further cost of £1,737.61.
Another complaint to Customer Services and a request to acknowledge poor quality and reliability and to offer some support regarding the cost did not even get a response.
Apalling.

Shame there isn’t the option for zero stars!!
Honda have recalled cars because they have a design fault. They decided to put the belt INSIDE the engine (really smart move!) so it is melting and parts breaking off. Today I have been told that the faulty car I have, which they have recalled because of poor quality, can’t be looked at until March. I can’t have a courtesy car and to top it all I have to pay for the repairs. 30,000 miles and a fault on their part. Nice one Honda, great quality & service 👍

Contacted customer service to be told that they'd escalate the issue and they'd send a form for me to fill out to my email, but no form received.

Tried calling back on a Saturday because their phone line and site says they're open at this time, but after having spent 1.5 hours on the phone with no answer, decided to call their finance team who say that the Honda UK customer service team never works Saturdays, utter disappointment in a brand that I thought was supposed to be good...

I have today taken delivery of a brand-new EC22i portable generator, bought because it had such a good press for its engineering. Big mistake. I should have tried downloading an owner's and a workshop manual. The UK website is totally circular and does not have an e-mail address, and the EC series of generators is not on the list of downloadable manuals. Unless the dealer comes through big time, this totally unsupported piece of kit is going back.

2021 Honda Goldwing devloped a well known mechanical problem at only 2,500 miles that has affected several other machines at higher mileages. Honda UK messed about, delayed, procrastinated and then even denied the problem existed.
What? The fault is plastered all over YouTube and it also only takes seconds to 'Google' the information needed to confirm the problem. The machine has been into the Dealers twice, only to be returned as 'fixed' in less time than I knew the repair job could take.......
Now, 7 miles later the machine exploded.
Honda Customer Care said: -
Quote "Out of warranty, pay for the repairs yourself"
Shame that there was still a year left on the guarantee.

Bought a Honda Jazz (2017) from main dealer. A year later, the battery is dead with no warning. Replaced at main dealer for extortionate price and 1 year warrantee. 15 months later, the battery is dead again. This appears to be a common issue with the OEM battery, and alternatives are not easily available in the UK. x2 new batteries in 3 years! Not what you expect from Honda. Reputation for quality is rapidly declining.

Marshall’s have taken over the Clitheroe and Blackburn dealership so I have finished with this brand after having 5 New civic’s.Wouldn’t trust this outfit to build a sandcastle if I gave them a bucket and spade down on the beach.Honda UK were not interested when I told them Marshall’s were cutting corners on their servicing of my car.

Don’t bother trying to buy a car from Nortonway Honda Chiswick. After numerous phone calls (my call list is longer than my arm) and visiting the showroom enquiring about a car for the second time, kept getting fobbed off. no one ever returns your calls after promises to call back. Never seen such shocking customer service . Even have left messages for the business manager, not a single call back from anyone .. really shocking

Purchased an eu32i generator six months ago, won’t start! After 10hrs running! Customer service said take it to a local dealer for inspection, tried my three nearest dealerships, one didn’t do generators, second didn’t do fuel injected generators and a third told me it sounded like the carburettor which was fuel related and not covered by warranty, so therefore chargeable, it doesn’t have a carburettor! Paid £2400 for this piece of junk, thinking Honda were the most reliable generators available! Their customer service are useless and say they can’t help until it’s been inspected, but can’t tell me where to take it for inspection. Don’t even deserve 1star and I’m speaking to trading standards!

Shocking service, if you think your getting a factory fresh product buying direct, think again. Your order will be sent to dealer and the 'new' product you get can be over two years old. So missing out on any reliability and quality updates.
Difficult to contact and when you do they just send you round and round. They'll take your details and that's as far as it goes. No delivery details, no tracking numbers what a poor quality customer service.

Speedwell Honda Newton Abbot Devon. Make sure you ask what problems to expect down the road, eg Timing belt on civic 1L will cost you a small fortune after 6 years even though you only have 5500 on the car.

Honda are launching new CR-V. Honda buyers should be aware that Parts supply from Honda is very poor. and the customer service is now provided from eu and its almost non existent. My car, Honda CR-V went in to Auto body Repairer on 26 May 2023 and I got my car back on 6th October 2023. The body repairer got the part ordered (bracket for the front bumper) after 4 Months.

Happy with the services provided by Japan but never the UK dealer - Southport Honda, Cox Motor Group Dealerships

Took out a service and 2 years warranty for 2023-2025 from Southport Honda according to Southport's quote.

A call from salesman to remind me to have a new warranty bringing this to light. They created a warranty for another period, 2022-2023. No refunding and I have to pay for the mistake which is not made by me.

Cannot bear this unacceptable fault.

My HR-V is 13months old and has done 4500 miles. Despite regularly driving the vehicle one morning I came down to find the battery flat and nothing would work. The AA came out and got it started. I took it in for service (26th September) and the software was updated. Apparently all their garages new that the update was necessary but never advised the customer. Now on 6 October after the service the same thing has happened and the AA had to visit to start it up. Can I get any urgency out of Brayley's at Enfield London--emphatic NO! The car is unreliable and as such cannot be used! All for £30K. I tried to call the Honda Customer Contact Centre and was left hanging on for ONE hour and still no response. Worst car I have ever had in my life

Well I booked my motorcycle in to have the ABS light checked as it was staying on after I had riden it for a while there was nearly a 2 week lead for an appointment which is to be expected this time of year.
As I live an hour away from the garage I dropped the bike off the day before 10th July.
It was late the next day when I received a call saying that no fault errors were showing, so it was down to checking everything, still no error found, Honda UK were contacted and they provided a load of tests they wanted carried out.
Well it's now the 16th August and no faults found but, Honda UK have sent a further list of checks.
It's now the 14th September and my last update was on the 31st August as they were waiting for a front sensor to try and see if that resolves the ABS issue.
This was installed but did not sort the issue. Honda UK wanted more tests to be completed, however, John Banks decided to go ahead and change the modulator
The error was within the abs modulator, hay ho this is what the John Banks technician advise Honda technical back in July, however, they refused to take any notice and insisted on test after test.
So we're on day 84 and I have now collected my CMX 1100CC. And I'm very please to say everything is sorted.
This is both unacceptable and unbelievable
This is just very poor service
Whilst the time all this has taken is predominantly down to Honda UK warranty process John Banks needs increase their level of motorcycle technicians as mentioned earlier to them and train the car technicians up to cover both as only having one bike technician in the Bury depot is not the best way to operate as no cover for holiday, sickness etc.

Part ex'd my gixxer thou. Sales team were bob on. Very happy with the new bike, paid for collection and delivery service arrived on time and the right day. Would definitely use again.