Honey birdette is the best high end company I have ever had the pleasure of dealing with. The website is efficient and easy to navigate. The customer service is speedy friendly and they twice put hone... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I love Honey Birdette. it is the only underwear I will wear. gorgeous, pretty, sexy. I have been ordering for years. I would definitely recommend. the quality is so good. recently my parcel was delaye... See more
Company replied
Amazing customer service!! I used the chat feature over the past couple of days and both Tiffany and Violet went above and beyond to help me and do their best to ensure I was able to order everything... See more
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Had a few complications with a return and a new order. Customer Obsessive Representative Violet solved both of them very quick with no issues. Thank you so much! Promote her, or at least pay her more.... See more
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Company details
Written by the company
What started as a vision in 2006 is now a heady dose of sexy, glossy glamour growing with pride across AUS, US and UK.
Contact info
L5, 127 York Street, 2000, Sydney, Australia
- honey@honeybirdette.com
- www.honeybirdette.com
3.5
Average
621 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Josephine was super helpful and very…
Josephine was super helpful and very easy to organise a new size to be organised when the one I ordered became unavailable. Offered free shipping too
June 8, 2025
Unprompted review
Reply from Honey Birdette
Hi Meg,
We're overjoyed to hear this feedback about our Online Customer Service Agent - Josephine. We'll be sure to pass this onto her!
Thank you for your continuous loyalty to Honey Birdette!
- Honey B x
Amazing quality lingerie and the best…
Amazing quality lingerie and the best customer service!
June 4, 2025
Unprompted review
Reply from Honey Birdette
Hi Adeline,
Thank you for sharing this feedback with us! We're so happy to know this.
- Honey B x
Amazing customer service and care …
Amazing customer service and care Thank u always
June 4, 2025
Unprompted review
Reply from Honey Birdette
Hi DBH M,
We're so happy to hear this feedback!
Thank you for continuously choosing and trusting Honey Birdette!
- Honey B x
Reply from Honey Birdette
Hi Tia W.,
We're so delighted to hear this feedback about our lovely agent - Maya! We'll be sure to pass this on to her.
Thank you for being part of the HB family!
- Honey B x
The service is impeccable
The service is impeccable, fast and wonderful, I would give it more than five stars! It deserves it, and thank you, Sasha, for your attention and help! I loved my pieces, everything arrived quickly and well packaged.
May 27, 2025
Unprompted review
Reply from Honey Birdette
Hi Itala,
We're truly thrilled to hear such amazing feedback! We thank you for taking the time to share this, and for being part of our HB family!
- Honey B x
Customer service is always in point and…
Customer service is always in point and truly exceptional, dealt with April and Maya who both assisted in resolving my query super quickly. I love the products but honestly would buy from Honey Birdette in customer service alone
May 27, 2025
Unprompted review
Reply from Honey Birdette
Hi Mireille,
We are overjoyed to know the impact that our dedicated Online Customer Service Team have left on you! Thank you for sharing this with us.
We look forward to continue exceeding your expectations!
- Honey B x
I have been purchasing from honey…
I have been purchasing from honey birdette for years now and I love every piece it is crafted with such detail, with the sales on I have purchased some more pieces and unfortunately they was out of stock, due to this I’ve had to contact the customer service team and Anna has provided me with such great customer service, my issue has now been resolved. Not only are the products amazing they sell but also customer service is 10/10 thank you again
May 26, 2025
Unprompted review
Reply from Honey Birdette
Hi Olivia,
Thank you so much for your kind feedback, and for your continuous loyalty to Honey Birdette!
- Honey B x
Unrivalled Helpfulness
I had a bit of a back-and-forth with the online support, but honestly, every Honey I encountered was very helpful. Got everything sorted quickly, cannot complain.
Ladies at the Covent Garden store are lovely, particularly Sasha. They helped me not only to pick the right size but also gave insights into collections, and I was able to decide on my purchase based on their feedback. They will help you to pick the right style, colour, and (!) very knowledgeable on the fit. The whole interaction was joyful. Thank you, honeys! Cannot wait to flaunt my beautiful sets.
May 22, 2025
Unprompted review
Reply from Honey Birdette
Hi Mia,
Thank you for sharing this with us! We're so pleased to know this. We'll be sure to pass this feedback on to our Covent Garden store also!
- Honey B x
100% customer satisfaction
The team at Honey Birdette have been nothing but accommodating to my needs. The customer service is beyond customer service. Jasmine & Danielle have been so helpful.
May 18, 2025
Unprompted review
Reply from Honey Birdette
Hi Teisha,
We're so delighted to hear such feedback! Thank you for your continuous loyalty, and for being part of the HB Family!
- Honey B x
Honey Birdette are Thieves
I made purchases in January. A few weeks later decided I wanted to return everything. Tags etc still on, hadn't even taken them out of the bag.
Went instore, did the refund, which took forever.
The money never landed on my card.
They worked out that it was their error.
That was in February
We are now in may - they still haven't refunded me. They just keep "apologising". Absolutely disgusting.
I have an email chain to back everything up. And will happily publish it.
May 17, 2025
Unprompted review
Reply from Honey Birdette
Hi Monera,
We've sent you an email addressing your concern, as we understand that this happened instore therefore we're unable to see any previous communications.
Sadly we've not heard back from you, so please reach out so we can resolve this matter for you.
- Honey B x
Missing parcel
Our parcel went missing and after investigation HB honoured our purchase and replaced the missing item without any fuss.
I have to say the customer service where we receive was excellent with no questions asked.
Without a doubt, this was a great experience and will continue to deal with HB. XX
May 7, 2025
Unprompted review
Reply from Honey Birdette
Hi Jason,
We're so sorry to hear that your parcel went missing! Despite the circumstances, we're so delighted that a prompt resolution was provided.
Thank you for choosing & trusting Honey Birdette!
- Honey B x
Great Customer Sercice
Had a slight issue with the charging of one toy but the Maya at the customer service team was super quick to email back and assist. Great customer service.
May 16, 2025
Unprompted review
Reply from Honey Birdette
Hi Nick,
We're so happy to hear this feedback despite the issue you've experience with the Toy in mention.
We look forward to continue to make this up to to you!
- Honey B x
I had an order problem.
I had an order problem.
It was resolved with no fuss.
Thanks to Sasha.
May 8, 2025
Unprompted review
Reply from Honey Birdette
HI Theodorr,
We're so sorry to hear that you experienced an issue with your order. We understand this can be so frustrating.
Despite the circumstances, we're so happy to hear that Sasha was able to provide a prompt resolution and an overall positive outcome!
- Honey B x
Disappointed
I was really excited to see these stockings available in a size “small,” but I’m very disappointed.
On first wear, one stocking is noticeably larger than the other and already won’t stay up. I wouldn’t consider this a true small — I’m 5’1” and 102 lbs, and they were loose on me right away.
Definitely not the fit or quality I was hoping for. NOT worth the money
May 2, 2025
Unprompted review
Reply from Honey Birdette
Hi Emily,
We're so sorry to hear about the dissapointment caused. Rest assured, we can see that you've spoken to our friendly customer obsessive agent - Violet, which provided an exception to return the stockings back to us on this occasion.
If there is anything else we can help with, please do not hesitate to reach out!
- Honey B x
Amazing Customer Service
My partners experience in store when getting me a gift card was amazing, he felt comfortable and welcome. When ordering online I had huge help from Josephine who was so quick to assist with fulfilling an order with a different size and help me to the best of her ability. honestly i’ve never received this level of customer service and care, really amazing environment created and I feel so supported, excited to order again from Honey Birdette for this reason alone, let alone their product quality too!
April 27, 2025
Unprompted review
Reply from Honey Birdette
Hi Kate,
Thank you so much for your kind words and wonderful feedback!
We're absolutely thrilled to hear that both you and your partner had such positive experiences, in-store and online. Creating a welcoming and supportive environment is what we strive for, and it means the world to us to know it’s being felt.
We will be sure to pass your lovely feedback on to Josephine!
We can’t wait to welcome you back again soon!
- Honey B x
Jasmine was amazing
Jasmine was amazing, solved my issue quickly and easily.
April 27, 2025
Unprompted review
Reply from Honey Birdette
Hi Katie,
We appreciate you taking the time to leave this review.
We are so glad to hear Jasmine was able to quickly solve your inquiry, I will be sure to pass your feedback on.
Have a lovely day!
- Honey B x
I received outstanding customer…
I received outstanding customer service—quick response and prompt assistance.
April 20, 2025
Unprompted review
Reply from Honey Birdette
Hi Kate,
Thanks for leaving this review.
We are over the moon to hear that you experienced such great service from our team!
We will be sure to pass this feedback on and we hope to see you around again soon!
- Honey B x
Big thanks to Jasmine who corrected…
Big thanks to Jasmine who corrected immediately a wrong shipping adress and send another package to the good adress in no time ! Amazing support !
April 24, 2025
Unprompted review
Reply from Honey Birdette
Hi Jam,
Thank you for taking the time to leave this review!
We are so glad Jasmine was able to assist you with this so quickly, and you had such a great experience with our team.
We will be sure to pass this on to Jasmine directly.
Have a lovely day!
- Honey B x
GIGI is amazing!
Spoke on the online chat to Gigi and she was amazing. Crazy helpful and got me exactly what I needed so quickly. Couldn't recommend more!!!
April 14, 2025
Unprompted review
Reply from Honey Birdette
Hi Emylee,
Thank you for leaving this review and your recommendation.
We are so happy to hear Gigi was able to assist you with your enquiry and answer all your questions!
We hope to see you around again soon! x
- Honey B x
Just wanted to say a HUGE thank you to…
Just wanted to say a HUGE thank you to Danielle, who helped me when I accidentally purchased a gift card in the incorrect currency. She was able to advocate for a refund so that I could re-purchase the appropriate type of card! Thank you so much, Danielle!
April 9, 2025
Unprompted review
Reply from Honey Birdette
Hi Edward,
Thank you so much for taking the time to leave this review!
We are so glad that Danielle was able to assist you with this and resolve your issue.
I will be sure to pass this lovely comment on to Danielle and the team.
We hope to see you around again soon. Have a great day!
- Honey B x
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