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Rated 1 out of 5 stars

As the title says, I paid everything. Received nothing. I paid for a second shipping and guess..got nothing again.No compensation. No apology. Nothing. Apparently it was my fault I didn't receive a... See more

Rated 5 out of 5 stars

I have just received my honnebox. It's awesome. It's just same as in the website. I was worried about reading the bad reviews given by some customers after I made payment, however my experience was go... See more

Rated 1 out of 5 stars

Woeful service, echoing the experience of others. Ordered in March 2022. Payment immediately taken from my account. By May 2022 there is no sign of the box and no reply to two messages. Then, suddenly... See more

Rated 5 out of 5 stars

I am absolutely in love. I ordered 4 - one for my boyfriend (Can't Help Falling In Love), my parents (You Are My Sunshine), my older sister as her early birthday gift (Happy Birthday) and my boyfr... See more

Company details

  1. Musical Instrument Store
  2. Musical Instrument Manufacturer

Information provided by various external sources

Uniquely Designed Wooden Music Box 🏷


Contact info

2.3

Poor

TrustScore 2.5 out of 5

62 reviews

5-star
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Rated 5 out of 5 stars

Amazing

I ordered 2 boxes, you are my sunshine for my mum and can't help falling in love for my partner. Was worried after I read the reviews on here with regards to delivery's, however I received mine within a week and a half(I'm in uk) the boxes are amazing. Exactly as advertised.

May 29, 2021
Unprompted review
Rated 1 out of 5 stars

Still awaiting the product

10 days after the order, still no sight of my product. The tracking number does not show anything. Sure feel like a scam. I paid for "express shipping" but they tell me shipping could take up to 30 days.. If it is not a scam, it is a cheap product being dropped shipped from china... Not worth your money or the wait

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Funny how all the negative reviews have the same experience, and all the 5 star reviews try to talk about their experience like they're defending against the negative reviews. Seems like a scam to me

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Birthday honnebox

I have just received my honnebox. It's awesome. It's just same as in the website. I was worried about reading the bad reviews given by some customers after I made payment, however my experience was good but unfortunately they are not shipping to Pakistan, then I gave them UAE address where they shipped it within 15 days with normal delivery. My wife will love to have it.

March 10, 2021
Unprompted review
Rated 1 out of 5 stars

Drop shipping scam !

Don't buy anything on their site. They just buy it on alliexpress for less than 5€ and then ship it to you. Be smart and buy it on alliexpress so you don't give them 15€ for litterally nothing.

March 1, 2021
Unprompted review
Rated 1 out of 5 stars

A terrible company

A terrible company. I offered it for my girlfriend for valentine's day. It was shipped on the 6th of February, on the 28th of February they indicated the product "has been lost". Company is fraud, no CS number whatsoever. When I asked for it they kept ignoring my request in 5 consequent emails.

March 1, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible company

Absolutely horrible company to deal with. I bought my husband a music box for Valentine’s Day- it’s now Valentine’s Day and guess what my husband doesn’t have- a present. Honne Box doesn’t tell you it takes up to 30 days for you to get your order. And apparently that’s even with the extra money I spent for expedited shipping. The music box is somewhere in New Jersey now, where it’s been for almost a week. Absolutely inept communication, no help whatsoever when you reach out to them. Dishonest and I’ll be surprised if I actually ever receive what I ordered.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

After having already placed my order, I went to find reviews and was kind of scared finding so many negative ones. I thought this might a scam company!

My experience was far from this. The product took a while to be delivered, but I expected this when it's coming from China. The product itself is very good quality, and the packaging is also very nice for gifting.

Price maybe a little bit high, but overall very happy with my purchase!

February 5, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

I was assured by HonneBox exactly a month ago, on the 29/12/2020 that the order was being changed to the Harry potter one instead of the one I ordered clicking by mistake.

I have just received the item, with more than 2 weeks delay, and it is wrong, the order wasn't changed and I received another one instead.

I would attach some pictures as proof but there are no options.

I don't recommend this service at all.

January 29, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t buy here

After a month wait I was notified that the package was delivered to the original sender 20 days have pass and no one is being responsible either usps or Honnebox

January 28, 2021
Unprompted review
Rated 2 out of 5 stars

Don’t buy the Avatar’s love, off tune/notes. Not worth it. I found a better company that got the tune correct.

First off, communication with this company was so difficult and time consuming. Next, I asked them to change the art style on the box and they were happy to change it but they changed it to the wrong picture. I emailed them to let me sample the music and they never replied to me, so when I received the music box of the avatar’s love song, it does not hit the correct notes, which I was worried about but they never got back to me about it. I would never recommend anyone to this place. Wish they had better communication with their customers.

January 11, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered on a Christmas sale buy one and…

Ordered on a Christmas sale buy one and get one . Was expecting two boxes to gift to twins but surprisingly found only one delivered. Customer service too is not responding . Bad experience. Not even worth of a start. I would not recommend it to anyone.

January 7, 2021
Unprompted review
Rated 1 out of 5 stars

If I could give them a zero

If I could give them a zero, I would. I placed an order on November 24th. I received a shipment confirmation and number the following day. This would make a reasonable person believe the product had shipped and you'd have it before Christmas. Sadly, this was not the case. When I reached out to the company 3 weeks later I was told to wait, so I did. I emailed them the week of Christmas and received an email back on the 26th that it had finally left their facility. In all of my correspondences I explained it was a Christmas gift. When I asked for a refund because they hadn't bothered to ship it for a month, I was rejected. I would NEVER order from their deceitful hacks ever again. If you do, make sure to order 6 months in advance so it'll only be slightly late.

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

Purchased item from their website on Dec. 8, 2020.

Purchased item from their website on Dec. 8, 2020 and as of January 4, 2021 the item has not arrived. I was notified that the item had shipped on Dec. 15, 2020. Then on Dec. 23, 2020 a shipping label was created in Compton, CA.... don't know where it was before that. Dec. 29, 2020 (after Christmas and after I had an upset 6 year old) I have a USPS tracking number but according to them they also have not received the package.

Long and short:
1) Don't waste your time or money on something that may or may not be there.
2) It's a UK company that markets Chinese products extremely well, and that's where Honne Box stops being good.
3) You cannot return item, get money back, cancel order, etc.

They will take your money and walk away.

I have purchased another music box for my niece (from a reputable company) and regardless of whether or not this item arrives I will not give it to her.

Scammed once, but putting this review/complaint in as many forums as possible. Sharing on Instagram, Facebook, Yelp, TicTok, Twitter, SnapChat, Parler, BBB.

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

It has been a month

It has been a month, and I STILL HAVE NOT RECEIVED MY ORDER. Don't buy into the nice website and plush marketing scheme... this is a scam.

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

I was worried that the website might…

I was worried that the website might have been a scam but was pleasantly surprised when I received a confirmation email and the box arrived just over a month later to the UK ( I thought I would be waiting months due to covid etc). To be completely honest it was so much better than I thought it would be. Absolutely love it.

December 17, 2020
Unprompted review

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