Honour Clothing Reviews 

Do not buy toys from them.
Sent me a faulty item but I had to jump through hoops to get it replaced.
They email you a label, the label pdf would not open.
You then have to explain everything in writing as the phone call wasn’t enough, surly someone there can type?
Then they test it....... then you get emailed ......... nope I have not got time for that, buying a sex toy from this company left me frustrated!!!!!!!!!

I have been shopping at Honour instore for many years and online for a couple of years and had no problems..
Small issue with recent order regarding delivery..
I ordered on Friday 4th Jan and paid extra for next day delivery by 1pm.
I had a slight concern because there was no tracking info in order dispatched email..
So, 1pm Saturday and no delivery.. I phoned customer service and was told it was being sent by DPD instead of Royal Mail and would arrive on Monday 7th. The guy on the phone said i would receive a refund for the postage which i thought was fair enough..
Items arrived Monday so thats ok..

Today 10th Jan, no sign of refund yet (i don't know how long it takes) so i'll give them a bit more time..

Update.. After contacting the company again by email i received a reply stating that my refund had'nt been processed by the guy i spoke to...
Thanks go to Lisa who contacted me by email and who sorted the refund which i have now received..

So, one of my items was missing, turns out its a custom item that requires 10 days before it can ship, and its posted on the website, but I missed it. So, my bad, but, the invoice could have been something like shipment number 2, item number xxxx, will be shipped within 10 days or something to that effect. Anywho, 3 days later, I got a response.

I have recently bought the Moulded Rubber Briefs with Front & Rear Pump-up Int. Penis Black (the more you pump the better it gets) and Cruella Tassle Gloves to treat my Pete as well as the Rubber Catsuit With Feet Gloves Mask & Sheath which benefits both of us... The face mask really helped me picture Roger Moore in the heat of the moment which my hubby is still unaware of! We had some issues with the zip of the catsuit, I'd highly recommend a water-based lubricant instead of the Doc Johnson Anal Lube as the cock ring bought in my previous purchase (Toy Joy Blue Flutter Cock Ring With Clit Tickler) got a little stuck. However, I'd have to say the description of "earth shattering clitoral stimulation" was entirely accurate (especially with Roger in mind!).

Great quality of items at a great price and no hassle delivery. 3 stars after all their good points. This is down to their lack of communication. Luckily I have not had any problems with my orders but they have missed out on more trade with me than they should purely by the times I have needed information about a product etc and there has be no response from them. This left me out in the woods on those items and I was then not willing to go through with the purchase. This lack of communication does worry me and makes me wonder if it is down to no one checking emails or no one caring enough to reply to the customer.

ordered 1 single item 28.11.17, sent wrong size by 2 sizes!!!!, when phoned to complain told basically o well pay to send it back and we will reimburse you, appauling service they made a mistake they should be paying upfront for the postage to them! now ive got to run about waste my time my fuel my parking costs and pay upfront before i can even get the item i ordered not even offered next day delivery for a replacement

disgusting!

Latex is high quality as far as I can tell, and it was delivered within 2 days despite me having ordered late on a Thursday, and only having used standard delivery.
I had a slight issue in that the sizing was slightly smaller than expected, so am hopefully going to be exchanging one of the items for a larger size.
Will hopefully post a positive review of their returns system soon

Brought a spreader bar, when it arrived the clip to attach the cuffs to the pole was fused shut. Tried to return the cuff but was told the entire item had be posted back. We had already taken the bar to my boyfriends house and used on of the underbed cuffs, so the item has been used. We threw away the box expecting to just post the cuff back to be replaced but told we have to package the whole item, print off the email confirmation and include a write explanation of the faulty part. Then email separately a copy of the postage to be refunded. It would then be processed and eventually a replacement would be sent out. It's not worth my time and money to return, terrible customer service and no true apology. Will not be using this site again if they have such poor customer service!

I ordered two items at 7am on a Thurs for next day delivery before a bank holiday. They didn't arrive on Friday which was Good Friday so I concede that was my mistake. I contacted customer services to ask when they would arrive and they told me the items would be dispatched on the following Tuesday and arrive Wednesday. I don't think it is acceptable that the website allows you to pay for a service (next day delivery) when I am actually going to have to wait 6 days to receive my items.

Oddly one of the items was actually delivered by Royal Mail on the Saturday. The other never turned up at all which was an item in excess of £100. I could have contacted them and let them know but I am so tired of having to chase businesses for goods that I have already paid for that I have just decided to never use them again.

I paid extra for fast delivery. Didn't get goods untill three days after. Honour seems to think its ok to blame royal mail. They didn't seem to give a Damn. Then one of my purchases no where near fitted despite ordering the correct size. Cheap and tacky shoes made in China. Then Honour think its ok to make me pay to send item back. Shoddy outfit not caring about its costumers. Wouldn't recommend or use ever again.

I love shopping with Honour! The customer service experience I have had with them is second to none! If there isn't someone on the phone to help with your query I will always receive a quick reply to an email I have sent! Any problems that I have ever had with Honour I have let them know and they have been dealt with either on the same day or ASAP. I would recommend anyone looking for these type of products to give Honour a try as I really don't think they will be disappointed! Keep up the great work and customer service!

I thought I would surprise my husband on his birthday with something a little bit saucy but was so confused on what to get with so many options. Fortunately, I called up Honour and they were able to assist me on picking the perfect piece, ended up going for a PVC playsuit and my husband loved it! Thank youuuu!!!

At first I was worried about buying a dress for £150. However, when it came it was one of the most stunning creations I have ever seen. I fell in love with the vintage look from a young age and the Cherry Belle Collection just fits my look perfectly!! Can't wait for payday so I can buy another piece!

Love the Company and received great service. Dress was too big for me so I returned it and they sent me out a smaller size immediately.

I had to return the corset because they sent me wrong size and the garment was defective too to add an insult to the injury. Refund was delayed by at least a week, when finally processed, incorrect amount was refunded (they deducted half of the original postage and did not bother include refund postage at all though they promised to do so in writing).

When I chased those 8 GBP they still owed me, I got a response that they could not help me any further. This order was placed on Amazon and obviously there is something called Amazon AZ guarantee. Apparently Honour has never heard of it and they don' t care about EU regulations either. If you receive wrong or defective item (or both such as in my case) the seller is obliged to refund all the order related costs. It is law and it is common sense too.

This is an awful, disrespectful company that lies to customers, makes empty promises and refuses to bear responsibility for their actions and the low quality products they sell. I am totally amazed by all the positive reviews they have. Especially because I had some more negative experience with them in the past though certainly not as terrible as this one. Needless to say, I would never order anything from them again.

Fortunately Amazon has improved their customer service in regards to 3rd party sellers orders and they fixed the problem to my upmost satisfaction.

Thank you, Honour, for wasting my time and ruining my shopping experience. What a rude, incompetent company you are, risking your reputation over a few pounds.

I've been a long time customer of Honour. They market high quality latex and pvc. My significant other gets a host of compliments every time she wears their merchandise!

as above , top service as well

Easy to use web-site, goods are dispatched quickly and discretely. Excellent range and affordable.

when needing to replace something that wasn't the right size they were super quick with it.
would I recommend? DEFINITELY

Your goods and service is excellent BUT YOU DON'T READ MY EMAIL REPLIES TO YOU.
On two occasions I Have asked you not to send unsolicited emails.
This is also a company email address.
I will stop using your company for purchases if you keep emailing me.
DON'T DO IT, I.E. MAKE NQ FURTHER CONTACT.