Sent wrong item, won't answer enquiries
I ordered a pair of Easyshoe speed metal trac. What I received was a pair of Easyshoe speed metal. Almost alike, but not the same. The trac have stud threads. There is also a price difference of 4 EUR netto a pair.
On October 9th I wrote an email to the shop, on October 14th I sent a reminder. On October 19th I went on the web site and discovered, that they Quote:
"Via Whatsapp Or E-mail, answer in 1 hour
0031 6 27 27 37 00
support(at)hoofcare.shop "
So I wrote a message on WhatsApp in addition.
So far the message hasn't even been read.
I live in Norway and ordered the product via a friend who came visiting. Not only will it be extremely difficult to send the shoes back. It will also cost me a fortune to order the right pair of shoes here in Norway, or the stud kid to insert stud threads myself.
It was the first and last time I have ordered something from that shop!
Mistakes can happen, not correcting them is a no go!







