Hook & Flanker Reviews 

I waited a bit longer than liked for my fleece, but hey they are a small Company that supply a great quality fleece. Yes they might have had a few hiccups through their own success but don’t read the small amount of negative reviews. Hook and flanker have made changes for 2025 taking on extra staff etc I am very pleased with my high quality fleece and would say don’t hesitate to order and support this small business good luck for 2025 Hook & Flanker.

Fantastic product. Small, growing business and if you pay attention to their Instagram you can see Brad and the team are doing their best. I love my fleece and it'll be worth the wait if anyone is still waiting.

Great to support a small company in purchasing a quality item. Was kept informed of issues and received my item, which was perfect. Am now considering a collab for my rugby club for whom I am the main buyer.

This is a really good quality and comfy quarter zip absolutely recommend

The item took a little longer than liked to arrive but the quality of the item is first class and looks great.

I ordered the burgundy fleece and love it. The fit is exactly right and the quality matches my fleeces from north face. I had a delay with the delivery, to be expected from any business around Christmas time, but I was constantly informed of progress. I would highly recommend.

Really excellent product. Ordered fleece for my son for Christmas. I had email contact throughout, even when they were struggling to fulfil orders. Kept me up to date with delivery dates etc. Sadly a small business that grew big overnight and fell behind on orders, don’t judge them by that alone. The product is great and well worth ordering, give them a go you won’t be disappointed.

If I could rate zero I would.
No integrity
Can not be trusted
They do nit fulfill orders, refund or replace.
I am now going to report them to trading standards.
Do NOT use this company.

My order was placed during a TikTok live and was also packaged within 2 minutes of the order being placed. The quality of the item is amazing!

Small company and parcel slightly delayed due to xmas but great comms and very well made fleece definitely worth the wait. Would order again. Thanks

Small company who had a massive influx of orders before christmas, great communication, great product, arrived in time for Christmas.

Great fleece - quality is fab! It arrived within days of ordering, which considering it was between Christmas and NY I was really impressed with!

Don’t appreciate the reviews stating check spam or compare to amazon - i’m well aware it’s a small company, it’s why i opted to order from them. i’ve ordered from small companies before and have encountered delays or difficulties from small manned operations, but since ordering 2 months ago i’ve had zero communication - no ‘weekly updates’, no tracking, no reply to several emails to customer service just to ask what’s going on. i had entirely assumed it was a scam business and accepted i won’t get my money back until i saw the other reviews where it does eventually appear/refund issued so fingers crossed! don’t believe only 40 have been neglected and if only 40 - these could easily have been communicated in a single email. really poor and with regret won’t be recommending

Very good quality fleece. Ours arrived before Xmas too 👍

Great choice and fantastic communication especially around Christmas deliveries.

Superb website, easy to order with quality items that fit really well. Would buy from again.

Jumper I ordered is lovely and family member was very pleased with it and good service was informed all along the way about my order. Would definitely use again.

Ordered the nations fleece for my wife as a gift and she absolutely loves it. Great quality, finished to a high standard.

Fabulous fleece, great styling and great price. A small business who keep you updated on your order’s progress. Excellent communication. I will order more from this great brand.

Ordered a fleece for my son for Christmas. The item arrived in good time and is beautifully made - he is delighted with it. Will be ordering one for my other son too. Very happy to have discovered Hook & Flanker - great products and excellent customer service. Will definitely support this small business in the future and am sure they will continue to strive to provide their customers with great quality items that are worth the wait.

Ordered a fleece and it's lovely. My kids loved giving it as a present to a rugby mad dad. Yes it did take abit longer than i am sure it normally does out of the Christmas season. But I was kept updated every few days with emails and photos.