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Hopes Grove Nurseries Reviews 187

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality and health of the products, noting that plants are often exactly as described, well-packaged, and arrive in excellent condition. Many people appreciate the efficient delivery service and the overall value for money. The ordering process is generally described as easy, and communication regarding deliveries is often helpful and accurate. However, some customers experienced issues with their orders, including plants arriving in poor condition or even dead. There were also occasional concerns about dispatch times being longer than expected, and a few people reported difficulties with customer service, such as slow responses or problems with replacements.

What people talk about most

Product

Clients share positive opinions on product quality and packaging. Many reviewers praise the health and robust... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of the plants,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with quick... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great service, good... See more

Based on these reviews

Rated 4 out of 5 stars

Easy ordering, delivery punctual. Plants were well packed with straw in pots and insude a box which had protected them well but it was quite difficult to get them out of the packaging without damagi... See more

Rated 4 out of 5 stars

Recently ordered 12 x Griselinia Litoralis plants for a hedge. I was a little concerned when I opened the box as the plants looked in not great condition, they were very packed in and most had fallen... See more

Rated 5 out of 5 stars

Plants are very healthy and exactly as described. Price was excellent and packaging was very good, they arrived in a box packaged with straw/hay which I put to good use under my strawberries. The only... See more

Rated 5 out of 5 stars

Bought 10 Griselinia in pots advertised as around 2'6" high. They arrived yesterday well packaged in straw and hessian and a large cardboard box. I am very sorry to read some of the bad reviews of thi... See more

Rated 1 out of 5 stars

Absolute shambles of a company, chose the worst courier who gave me a delivery of 5pm onwards in a Friday and never turned up. The delivery couldn't be scheduled for 4 days. All plants dead. No way to... See more

Company replied

Rated 5 out of 5 stars

Was surprised when my plants arrived in a cardboard box, was expecting them loose but they were packed extremely well in straw to protect. They are healthy and exactly as described.

Rated 5 out of 5 stars

Great service! I ordered my Beech Hedge through HGN as they were local to me and competitively priced. Plants and ancillary items delivered just as described. Quality and health appear to be good and... See more

Rated 5 out of 5 stars

delivery of ten hawthorn plants, expertly packed in hessian sacks, good condition in plastic pots supported by canes Couldn't fault the purchase

Rated 5 out of 5 stars

Some delay on communication but well within the bounds of acceptability. Some plants from an original order had suffered in transit, not Hope's fault. The replacements were arranged without fuss or ad... See more

Rated 5 out of 5 stars

Our second purchase of a number of Red Robin hedging plants. Excellent quality plants each and every one, excellent value for money, perfect packaging and efficient delivery. Highly recommend!

Rated 5 out of 5 stars

Exicted that my Green Beech hedge came within good time. Fantastic packaging all plants in perfect condition. Great value. Planted them the next day & all seem to be thriving

Rated 1 out of 5 stars

Order was a day late, I emailed to find out where it was and still haven’t had a reply, when order finally arrived the plants were left in direct sunlight, roots were really dry so had obviously been... See more

Rated 5 out of 5 stars

The excellent quality of your plants - packaged beautifully, nice damp pots. Great customer service via email. Thank you!

Rated 5 out of 5 stars

Just had my delivery of Beach Green Potted Hedging and they were very well packed and in great condition. Delivery driver left them where I requested. Great service thanks David

Rated 1 out of 5 stars

This company will sell you bare root hedging plants that are not actually viable. I bought 52 beech hedging bare root plants, 32 were dead. After much communication and sending of many photos, they o... See more

Rated 5 out of 5 stars

Ordered 420 Wild Privet hedging plants. They arrived when they said, well packaged and apparently in good condition. They planted well, but it is too early to know whether they will all thrive, but... See more

Rated 5 out of 5 stars

Ordered 70 beech, 15 hawthorn and 2 birch. Emailed as I needed to change the delivery date and received an email straight away to confirm. Of the 70 beech, 67 have leaves and growing well by end o... See more

Rated 5 out of 5 stars

The bareroot hedging plants arrived on time and as promised. All 100 bird friendly (the twigglets) and 40 Portuguese Laurel plants are nestled in their new home. The Laurel look healthy and we’re wait... See more

Rated 5 out of 5 stars

Bought some osmanthus to replace a small box hedge- plants look very robust and decent size so I am pleased with my purchase, .

Rated 5 out of 5 stars

I’ve purchased significant amounts of hedging on several separate occasions so far - Thuja Plicata 5 foot plants 3 times,Green Spire once and Holly 5 foot plants once. All have been pot grown. All a... See more

Rated 5 out of 5 stars

Ordered a quantity of Contoneaster in 1.5litre pots. Delivered today as per the information given. Plants were very well packaged, and are just as promised. Nice plants, a good size and a good str... See more

Rated 5 out of 5 stars

The company did what they said they'd do and what I asked for and the plants arrived in good condition and were good quality.

Rated 5 out of 5 stars

Ordered 20 red robin hedging plants. Arrived on time well packaged and in great condition and a really good size. Very reasonable price too

Rated 5 out of 5 stars

Excellent service. Healthy plants, well packed and transported quickly. Very pleased with my purchase of lonicera hedging.

Rated 5 out of 5 stars

Plants arrived really well packed and in good condition. Have planted them and they are as described.

Rated 5 out of 5 stars

Quality of plants excellent Delivered and packaged very good.

Rated 5 out of 5 stars

From ordering to delivery I was kept informed and plants were very healthy.

Rated 5 out of 5 stars

Good quality plants, well packaged and delivered as promised.

Rated 5 out of 5 stars

Very helpful lass on the phone ,used this company for my trees before,would not have used them again if they were rubbish

Rated 5 out of 5 stars

Plants were easy to order, arrived promptly and in good condition. Communications about the delivery were helpful and accurate.

Rated 5 out of 5 stars

Very helpful staff Delivered as promised Excellent quality plants

Rated 5 out of 5 stars

Excellent quality beech hedging will order again from this supplier

Rated 5 out of 5 stars

Great range of hedging plants, trees were healthy and well packed and came quickly. Great nursery

Rated 5 out of 5 stars

Well packaged bare root cherry laurels delivered quickly. Very healthy looking plants.

Rated 1 out of 5 stars

Waiting on a delivery of Photina plants. Not received despite delivery service saying they’ve delivered. Cannot get Hopesgrove on the phone.. I now wish I’d looked at Facebook reviews!! Terrible servi... See more

Rated 1 out of 5 stars

After have two seperate orders accumulating to almost 60 root ball cherry laurels, one batch survived and looked great the other batch are completely dead. Baring in mind this is over a year on. Givi... See more

Rated 5 out of 5 stars

Plants arrived well packaged and healthy, have yet to plant them and hopefully they will thrive, but guess that bit will be up to me.

Rated 1 out of 5 stars

Ordered plants on 6th April which were indicated as currently available. Received a 'Thank you for your order' email that day which said 'We work as fast as possible to deliver orders within 5-7 wo... See more

Rated 2 out of 5 stars

Ordered 60 bare roots hornbeams and the first batch took so long to arrive they were all dead by the time they did. They sent a second batch and even those were delayed. Fully one third never leafed o... See more

Rated 1 out of 5 stars

I really dont know how they can say they have 5 stars on customer experience. We were delivered a lot of Lavender back in April which were in a terrible state, mainly dying and have tried ever since t... See more

Rated 5 out of 5 stars

Great service, plants looked good on arrival. Hope they grow well

Rated 2 out of 5 stars

Wish I'd read these reviews before ordering. I ordered potted grasses expecting well-established 2L plants as advertised (and paid for). While the Deschampsia arrived in good condition, the Imperata... See more


Company details

  1. Plant Nursery
  2. Wholesale Plant Nursery

About Hopes Grove Nurseries

Written by the company


Established in 1992, Hopes Grove Nurseries are hedging plants specialists with a 125 acre nursery and over 1 million home grown plants situated in the Weald of Kent. Our skilled nursery staff have over 200 years of growing experience between them so our plants are given the best possible start.

We only sell our hedging plants to the end user (not to Garden Centres or other nurseries) so you can be assured of direct from the nursery pricing that you will find very hard to beat. We deliver nationwide with plants coming directly from their growing beds to guarantee they are fresh and top quality.

Our website showcases the huge variety of hedging plants species and root types from bare root all the way through to instant hedging.

If you’re not sure which hedge is right for you, take a look at our Choosing The Right Hedge guide pages which detail the species which work best for each situation including privacy & chalk areas.

If you have any queries about our range or want some tailored advice, our expert team are more than happy to take your call on 01580 765600 or sign up to our newsletter to find out about upcoming sales and discounts first!

Plant Healthy certified

Written by the company

Hopes Grove Nurseries is Plant Healthy certified
We are one of just a handful of online nurseries to have attained Plant Healthy certification. In a nutshell, it’s a way of proving that we will always do the right thing in preventing the spread of harmful plant pests and diseases. The Plant Healthy Management Standard is a voluntary initiative that sets out requirements for implementing effective plant biosecurity systems that can be adopted by horticultural businesses. Hopes Grove Nurseries chose to be part of the scheme earlier this year, after a lot of preparation we received our independent audit in October 2025 and passed with flying colours!

Guaranteed to Grow

The Hopes grove Nurseries 12-month Plant Guarantee.

At Hopes Grove Nurseries we work tirelessly at our own UK based nurseries to deliver top quality hedging plants, trees, and shrubs for our customers to plant and enjoy.

We are proud to offer a complete 12 month guarantee as standard on all plants purchased from us. Should any of the plants purchased from us fail within the first 12 months after they are delivered to you, we will replace them.

Visit https://www.hopesgrovenurseries.co.uk/guaranteed-to-grow/ for full terms and conditions

Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

187 reviews

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Replied to 15% of negative reviews

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Rated 2 out of 5 stars

missing item not delivered

one box of bonemeal paid for did not arrive with bare root hedging and despite raising it several days ago no response received

April 2, 2026
Hopes Grove Nurseries logo

Reply from Hopes Grove Nurseries

Good morning,
I am so sorry your order was missing the Bonemeal! Having checked we do not seem to have any communication from you so our apologies. I have processed your refund for the Bonemeal.
Warm regards,
Hopes Grove Nurseries

Rated 2 out of 5 stars

What delivery

Probably my fault for forgetting they use DX direct for their deliveries as this company is used to delivering to urban areas so only use postcodes.
Drove straight past my house as the marker on their tracking showed my house 3/4 of a mile further on.
Only once have this company managed to deliver to my house as they were doing a Wickes home delivery and actually asked a neighbour where the house was.
Was refunded promptly by Hopes Grove but even they were not very understanding

March 26, 2026
Rated 4 out of 5 stars

The plants were very good quality

The plants were very good quality, but DX which are the delivery company were poor failing to deliver for over a week. When I eventually rang Hopes nursery they were very helpful, contacting DX and arranging for delivery that day. Great plant company but any delivery problems phone the nursery straightaway for resolution.

March 31, 2026

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