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hoppygo.com Reviews 

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TrustScore 3 out of 5

3.2

Transportation Service
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Company details

  1. Transportation Service
  2. also in
  3. Car Rental Agency
  4. Car Sharing Location
  5. Van Rental Agency

Written by the company

HoppyGo is a peer-to-peer car-sharing platform that connects car owners with people in need of a vehicle. Car owners can earn extra income by renting out their cars, while drivers enjoy a wide variety of vehicles at affordable rates. HoppyGo provides a convenient and flexible solution for mobility needs, whether for a day, a week, or longer. The platform emphasizes community, sustainability, and user satisfaction, making it a smart choice for both owners and drivers. By promoting car-sharing, HoppyGo helps reduce the number of cars on the road, contributing to a greener environment.

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I booked in the evening one day for a car during the next day (afternoon) then realised I needed liability insurance. Hoppygo told me I can cancel the next day early morning 9am (because they were closed) and rebook. I cancelled, then straight after my friend replied that I can have his car so I no longer needed the booking. Hoppygo charged me 2 thirds of the total cost anyway. A cancelation fee is because it prevents another person from booking and ensures the owner gets something. But I argue that in this case noone had a chance to book it because it was such a short time that the booking was "live" I doubt he would have received another booking in that time anyway. So he profits and so does hoppygo from this cancellation. Hoppygo refuse to listen to reason and refuse to escalate this. They believe they are justified in charging this exhorbitant fee 2 thirds of the fee! Im fine to pay a small cancellation fee but not this much! Hoppygo you have failed to help a customer in this case. Terrible service today. Stay away, if you have trouble Hoppygo will not back you. They will just take your money and not care about you. Better to use another service.

October 7, 2023
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