They took my money but didn't deliver
Over 3 months ago I bought a voucher for a 1 hour lesson for my mother-in-law. They took the money quickly, happy to do that. But when we have tried to actually book a session to redeem the voucher we paid for, it has proved impossible. The dates we have enquired about weren't available, but when we have asked them to tell us what weekend dates they can make, suddenly they seem unable to look in their diary. They promise to let us know, but they don't, or they only offer us a week day within 7 days notice (impossible for us to make, since we do actually work for the money we have already paid them).. There is always some excuse as to why they haven't responded when we chase them - the latest one is that they have been too busy the last 2 days to answer emails as they had a big important customer to deal with. Obviously as a modern business that inevitably means being out and about they don't have a smartphone to deal with emails ... I have told them that I will be sharing my experience on review sites and they have said they don't care.