HORZEHOODS®️ Reviews 

187
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stylish designs, and extremely comfortable fit of the equestrian clothing. Many buyers also appreciate the fast delivery and helpful customer service, noting thoughtful personal gifts included in their packages. A few other people also felt that these garments are remarkably hardwearing and durable during intensive daily riding activities. Reviewers consistently highlight how well the items wash and maintain their vibrant colors over time. People frequently mention returning to purchase multiple items for their everyday equestrian wardrobe. Overall, consumers find the pricing and performance to represent fantastic value.

What people talk about most

Product

Customers consistently report positive experiences with the product range, praising the wonderful design,... See more

Quality

Users describe widespread satisfaction with the exceptional quality and design of the equestrian clothing.... See more

Customer service

Clients share positive opinions on customer service, highlighting it as incredible, quick, and efficient.... See more

Service

People report positive experiences with service, highlighting brilliant quality and quick delivery. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying off this company . My order arrived ( denim riding jeggings size 6 ) probably the best quality jeggings I’ve bought in 40 years of owning horses . But the thing that touched me most... See more

Rated 5 out of 5 stars

I’m a regular Horzehoods customer as I find their products very stylish and comfortable to wear. I’m building quite a collection of their clothing now as nothing wears out 🤣. My latest purchases were... See more

Rated 5 out of 5 stars

Absolutely love the products and service HH give. I have a wardrobe full of every day horse gear as well as competition gear. They all wash and wear so well I keep on coming back for more. Compet... See more

Rated 5 out of 5 stars

Pre-ordered a coat and received an e-mail letting me know it wouldn’t be here for Christmas. Was offered the option to wait or a full refund. Coat and finally arrived in early January. I’ve only just... See more


Company details

  1. Equestrian Store

Written by the company

HORZEHOODS©™ is an award winning brand and home to the renowned HH Unique Equestrian. The goal is always innovation, practicality and quality textiles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(187)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique and innovative products

Unique and innovative products! I love my Horzehoods jackets. They look good and are practical and durable. My bionic jacket has been brilliant at the yard, both for yard work and riding.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Professional garments that flatter and function!

I have ordered from Horzehoods numerous times over the years they have been running, never once being disappointed whether it’s saddlepads, competition wear, gloves or more recently their coats. Each garments is designed with user function in mind. Moreover championing inclusivity for both equestrians and their horses! Their size guides are always truthful and insightful and allow buyers to ensure they choose the correct garment. I’ve never had to return something!!

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Innovative and top quality

Have absolutely loved everything I have bought from HH
Jods are great quality and look really smart.
Saddle pads have innovative features and again great quality. We’ve just got one of the dressage pads with number attachments… so smart.
My daughter has just got one of the coats and loves it. Super warm.
The only drawback is everything is so nice and they keep bringing out new products so it’s costing me a fortune 🤷‍♀️

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Simply great...

Great service, great products, great value. I've ordered many times from Horzehoods and never hesitate to buy again. The materials surpass my expectations. I won't buy jodhpurs/leggings from anywhere else. Most recently purchased a coat and remain very happy with it. Exactly as described. The team are fab.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Love this brand

Love this brand. I've shopped with horzehoods for years now, and changed shaped throughout. Always been happy with the quality and service. Items have always been true to size, I'm short and curvy so that can be a bit tricky sometimes. You can tell there is a real love for design and practicality. It also lasts. Big fan one of my favourite brands

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I have been wearing HH products for the…

I have been wearing HH products for the past few years now and own a lot of their products.
My favourites are the Navy and White Competition Leggings.
I also love my training jacket and pro jacket.

Kenny comes to all my competitions in the lorry too.

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Best for quality unique designs and fit

Can’t say enough about this brand - everything I have is exceptional quality and fits great j manage a busy livery yard and compete my own horses I can ride several a day and I always feel comfortable and confident in HH . The fabrics feel great and are really technical keeping me cool in the summer and cosy warm in winter . The storm x coat is my must have item the warmest smartest coat I have ever worn . And the competition leggings with a contrast seat have been a game changer for me . This along with their great customer care and communication makes them my go to brand .

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for everyday riding come rain or shine!

I wear Horzehoods leggings every day for work. They are comfortable, easy to wear, and wash well. I take them on all my riding treks abroad, Namibia, Brazil, Columbia, Bulgaria, Spain, Tanzania. They are light for packing, durable, high wicking and dry really quickly. I love the double sided pockets, phone one side, tissue and lip balm the other. I now have 6 pairs 😊

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

I’m so impressed with all the items…

I’m so impressed with all the items I’ve brought from Horzehoods. The leggings fit beautifully and I think I have most of the colours….including the competition leggings!
Love the hoodies and Gilet…nearly every colour too!
My wardrobe is a HH haven…not many normal clothes!!
I’m guilty of wearing them out too….😩😀♥️

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

First and foremost has to be the quality - sizes and description are always as stated. I have never bought anything from here that I haven’t been more than happy with and I do actually recommend. Service and communication is quick and easy - Deliveries have always been quick.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love these leggings.

Absolutely love these leggings.. have the white and navy/black. Couple of the pairs of the summer ones that are soooo lovely and thin (but still really supportive and a couple of pairs of tbr mix ones too… hhmmm addicted I think!! lol

December 1, 2024
Unprompted review
Rated 2 out of 5 stars

Legging Breeches run at the seams

I purchased the legging breeches in black and white.
So far wore the black ones one time to a funeral 2 days after I received them and they had runs from the seam.
When I contacted the company, they blamed me for it. They said an animal must of scratched me or I got caught in something. Ha!
They have runs in 2 separate places.
Unless someone attacked me at my father’s funeral that I wasn’t aware of.
As a clothing store owner myself, I would never blame a customer for damage clearly coming from the seam.
I am slim and ordered the correct size.
They offered a $10 discount for my next purchase.
What a slap in the face.
No next purchase.
Too bad because they were cute for about 2 hours.
I have pictures but can’t upload on this site.

October 11, 2024
Unprompted review
HORZEHOODS®️ logo

Reply from HORZEHOODS®️

Subject: Your Chargeback Refund & Keeping your Full Order


I hope this message finds you well.

I would like to address your recent correspondence regarding your purchase of two pairs of our leggings. Upon your initial contact with our customer service team, you reported a pull on one of the items after wearing it. It is important to clarify that this issue did not originate from the product as it was received. We pride ourselves on fair trade practices and are more than willing to accept legitimate defects, such as stitching or seam-related issues, for which we would not hesitate to offer replacements. However, it is clear that the situation you described arose after the item was worn and from accidental damage.

Our customer service representative extended a goodwill credit note to you, which you chose to decline and in your email tones i had staff pass to myself as did no longer want to become upset. Subsequently, I replied on several occasions with zero response.

To ensure that you had a satisfactory resolution, I personally proposed a complimentary free return label so you could return the entire order despite their being no issues you proposed with the second pair for a full refund upon return. Unfortunately, your response to this offer was to not reply. Additionally, I reached out to you again via email, but did not receive a reply.

It is worth noting that at no point did you indicate there was an issue with the second pair of leggings. Therefore your full order

In light of the situation, it is disheartening to see that instead of engaging with our customer service to resolve your concerns, you opted to initiate a chargeback through your bank for the full amount including the second pair; while keeping both pairs of leggings. This action can be perceived as an attempt to defraud our business, particularly given that you chose not to engage in sending the items back. Keeping products and receiving a refund is not genuine nor moral.

As an online retailer, we understand the challenges and risks associated with fraud. However, it is crucial to maintain integrity in our transactions.

I have full confidence in my customer service team and stand by the principles of fairness our company embodies.

It is vital to recognize that not always is the buyer correct despite a negative review, I sincerely hope that you approach future transactions with greater respect for the businesses you engage with and hope in future you understand nobody is entitled to expect free products from a company and a full refund along with ignoring all resolution attempts.

You mention 'no next purchase' however your details have been passed on to our bank along with all evidence and we regret to inform we do not need nor want customers with this integrity to place orders with us.

Best regards,

Stacey
Director
HORZEHOODS

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