Most irresponsible pet groomers accuse…
Most irresponsible pet groomers accuse you of wanting good grooming for your cat. Taking my cat to the groomer yesterday was one of the most traumatizing experiences for any pet owner.
This is my cat's first experience at a pet salon, so I did my research in the cat lovers Facebook group x 3, and google reviews. To ensure her safety and enjoyment, I did everything I could.
Through their online booking system, I book the most expensive treatment available. Call the shop immediately to explain that I only need a trim on the back legs and extra long hair. Ears cleaned, nails cut, some spot treatment for her met at the tummy. Nothing short.
That's all there is to it.
It was her first time receiving treatment, so I wanted the best for her.
Upon dropping her off, I explain what I was hoping for again in detail. Since it is our first visit, I don't know how they will do it, but I didn't need many cuts, just all-over grooming would be sufficient.
She was in her cat carrier bag on the floor in the waiting area when I picked her up after 2 hours of treatment.
When I asked if I could check on her, I saw she did not want to come out, but she did not seem to be too stressed mentally.
However, there were lots of cutting marks all over the place. There was a lot of unevenness. It's the first time I've seen a cat cut like that, so I ask. According to them, that's normal. It is harder to cut her hair because she has long hair.
I also noticed that her tail had been cut, which I didn't request. That worries me.
Since my cat wouldn't come out of her bag, I paid and left in shock.
Driving home, I noticed how badly her tail was cut. Due to the fact that I took her there, it is my responsibility for her to have a grooming service. I started crying with guilt.
I was able to see the full extent of the damage they had done to my cat when we got home. She has patches on her body, chest, and tail, and her tail was cut unevenly on the left and right sides. It's as if she was cut in a washing machine.
It was hard to comprehend how a pet groomer could allow pets to leave a salon looking like she does, with patches. I was crying even harder.
Upon emailing the pet groomer, I received a call from someone who apologized but wasn't sorry.
She said "It is hard to groom a cat, unlike a dog. They can reshape the cat, but I'm worried that our groomer will not be able to meet your expectations."
According to the owner, she said, she feels no matter what they do, they cannot satisfy me.
(When was it about me?)
Neither had I mentioned that I wasn't willing to go back to them nor had I requested a refund at that time. It wasn't about money for me. As a cat owner, I worry about my cat.
I just want to know how I can fix this uneven cut. Should I wait until it grows back before fixing it? My questions were those.
Instead, the shop owner responded irresponsibly and said I have expectations they cannot meet without even expressing what I want.
It was a new low in customer service.
It was not important to meet my needs. The needs of my cat are what matter. She deserves to be treated with respect and dignity because she is a wonderful cat. When I picked her up, I checked with the groomer three times to make sure my cat wasn't causing any problems. Their poor grooming methods weren't her fault.
The shop owner reply was:
I'm sorry about what happened, I don't know what else I can do for you, I've offered to regroom her and it appears that you do not want a refund, so I don't know what else I can do. She said. I am not sure what else I can do. In general, other people are satisfied with their service.
The fact that they are not apologetic about what they have done to my cat shows how bad their customer service is.
As a human, I simply don't want to show up at a hair salon with uneven patches or unequal eyebrows. Likewise, a CAT's poorly cut patches are NOT her fault.
You are not satisfied with my help, not the CAT? It is you that are not satisfied?
My complaint is not that I am unhappy, but that I have lost trust in what your shop is capable of when you said you don't trust your staff to do a good and even grooming job.
The only thing I want is for my cat to be treated with respect. It is only fair that she be treated with respect even if she is just a cat.
As I told them, yes, I have lost trust in your shop. If you decide to refund me, that is your choice.
To get a refund, she said I had to go back to the shop. To make sure that my cat received the best care, I drove an hour to find them. The last thing I want to do is drive back 2 hours in return for something that I have not done.
It is up to people who read this review to decide how much they are willing to risk in terms of their cat's appearance and welfare for treatment from this shop. I will never go back to this shop ever again.