Hotelgrandesrousses Reviews 1

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Flabet personale og ingen varmt vand.

Vi boede på stedet i 2016. Dengang var stedet lidt slidt, men blev renoveret i ca 2019 og ganske nydeligt.
Restauranten var fin med dygtige tjenere, men personalet - særligt en bestemt kvinde - i receptionen var flabet og nærmest modbydelig.
Vores værelser var ok, men der er meget lydt så vi kunne høre skramlen et eller andet sted i bygningen og vi kunne høre naboerne snakke. Safetyboksen virkede ikke og der var ikke noget varmt vand i bruser/badekar. Vandet var lunkent/halvkoldt. Vi påtalte det ved ankomsten og efter et par timer sagde personalet at det var ordnet. Inden afgang tog jeg om morgenen et brusebad i lunkent vand. Vi påtalte det igen ved check-ud og førnævnte kvinde ville diskutere og mente at jeg bare kunne være kommet ned og sagt det. Jeg spurgte om hun mente at det var rimeligt at jeg på et 5 stjernet hotel skulle entrere receptionen i bar figur, hun hørte ikke hvad jeg sagde så jeg bad hende om at tie stille og give os regningen. Regningen lavede de så forkert 3 gange. De opkrævede os for morgenmad som vi ikke havde fået. Så opkrævede de os for parkering som vi ikke havde benyttet osv osv.
Vi kommer ikke igen.

July 15, 2024
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