Hotelvillaespana Reviews 

Absolutely loved this hotel, perfect location, great staff & service. Booked to go again.

Honest review from a family stay point of view.

Firstly we arrived at the hotel at 4am and our first issue was understanding how to access the hotel, the ‘front’ of the hotel is actually the spa entrance and was locked at that time we arrived causing confusion and stress with young ones at 4 in the morning. The entrance is around the back which is definitely not something that is easily understood.

The room itself thankfully was spacious and what we needed as a family of 5, however I don’t feel they were as clean as what the images portray on their site. As this is a fairly new hotel I expected exceptionally high finishes, but the hotel fell short of that feeling like it was finished in a rush. Our balcony door lock was stuck on with double sided tape for an example and was a nightmare to open and close. Not to mention the sand on our balcony when we arrived along with a females thong left in plain view suggesting this room was not thoroughly inspected. After speaking to the reception staff this thong was left for two days untill we disposed of it ourselves. Even the cleaning of the rooms themselves felt like a quick rush clean, the toilet seat was left soaking wet with whatever cleaning product used which can give you the idea of the standard.

One of the things that stood out to me when booking was that the rooms have smart TVs meaning Netflix is available. This for us as a family was a bonus as we end up in bed at 8ish and wind down for the evening with a film. However Netflix is temporary and works on the odd chance meaning with young children in beds fairly early you’re left to watch whatever Spanish channels are available. Wifi is also intermittent.

The staff were quite rude and unfriendly, not welcoming in the slightest and barely acknowledging you, there are the odd few that go above and beyond, however most of the locals have this attitude. Cups were charged at 5 euros each and although we kept them safe and returned them, without the receipt we were not refunded our money. The fridge in the room was empty which apparently due to us being only all inclusive and not ultra all inclusive we would not be provided refreshments, meaning drinks were only available when you would go find a bar, god forbid you’re thirsty in the evening.

There are a lot of facilities, pools (one child pool, one infinity, one suspended) a gym, kids club and game room which all came in handy with children however the games room is 5 euros per child and was to be booked, again another sneaky cost.

The overall location was brilliant, a few beaches within walking distance, spots for food and just lots in general to keep a family busy and lastly I’ll talk about the food. The food looked the part, everything was neatly laid out with a lot put into presentation but it was all bland. Me as an adult who is open to trying new things lived on sausages and beans. Normally all inclusive the breakfast is usually the one thing that can atleast be done correctly to tie you down for the day but the breakfast here was bland, no taste what so ever.

Overall it’s not awful but there are a number of negatives that will prevent me using this hotel again in future.

Honest Review: Villa España, Benidorm ⭐️ 1/5

Sadly, our 3-night honeymoon at Villa España was a huge disappointment. We were initially given the wrong room despite paying over £200 extra for the room we booked, and our Ultra All Inclusive minibar was completely empty.

The food was very disappointing, including pink chicken and our well-done steaks arriving extremely bloody/raw at El Mercat. We were also given starters we hadn’t ordered and then made to feel like we were wasting food. The experience was so bad I left without eating or having dessert.

We also had issues around the pool, including our towels and belongings being thrown into water on the floor while we were away. We often felt unwelcome as English guests, and much of the entertainment was only in Spanish.

There were some lovely staff, beautiful pools and great views, but unfortunately these positives didn’t outweigh the food, service and overall atmosphere.

We’ve travelled abroad over 30 times and have never experienced anything like this. We ended up leaving the hotel to eat, drink and enjoy ourselves elsewhere on our honeymoon.

This is only our personal experience, and I’m sure others have had great stays, but for us it was a huge waste of money. We wouldn’t return or recommend paying extra for Ultra All Inclusive based on our experience.

The hotel is ideally situated, very near to the beach, shops, bars and a short walk to the new town should you wish to go there. It is a lovely building, with spacious reception and dining areas and rooms. Our room was cleaned daily, with fresh towels also provided every day.

What lets it down is the food quality - it was very basic, with not much choice and never hot. There was also no communication from the staff regarding how drinks were obtained at dinner. We had no idea they were all included with the meal, so the first night we had nothing to drink with dinner at all!

We also had an issue in that our room wasn’t ready for check-in when we arrived. As we had left home at 3.30 am, and it was chilly, we had dressed warmly, but arrived to glorious sunshine in Benidorm. We asked for somewhere to change into summer clothes so we could go out and enjoy the weather whilst waiting for the room to be ready, but the only place we could change was the toilets, which was not a pleasant experience! Surely a room for guests to change in could have been provided, alongside the luggage storage room?

The hotel looks great outside, however inside not so great. The food is of average quality.
The cleaners not so great hair left in room not ours after cleaning.
Clothes bleached by the cleaner. Manager not really interested and did say the hair could have fallen off the cleaner.
Four stars must be given by Mickey Mouse

Hotel Villa España has a fabulous beachfront location, just a stones throw away from the old town.
Hotel staff friendly and very accommodating.
Food was always fresh, plentiful and nicely cooked, a good varied assortment too.
Comfortable beds and low level noise through the night. Very large shower cubicle/wet room.
The room doors are operated digitally and have very substantial, secure locks.
My whole experience was faultless.
Highly recommended!