Fantastic company, really good approach to business. They organised my company logo quickly and effectively and really were easy to work with. Highly recommend and we will trade again.
Company replied
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See what reviewers are saying
Good customer service quick replies Changed and improved my artwork i had sent in . Would definitely be looking to use this company again
Company replied
Thanks to Jake and team for our pens silver and red with our full logo and classic car design to give to our exhibitors. We received pens beginning of this week. Fast turn around and reasonably... See more
We wanted something to give attendees at a sporting event and went with the "770ml Pacific Aluminium Sports Bottle". The whole process could not have been simpler, I uploaded my charity logo, had the... See more
Company details
Written by the company
At Hotline, we make it easy for businesses to order branded promotional products and custom merchandise online. From printed pens and tote bags to branded clothing, drinkware and event giveaways, everything we offer is designed to be simple to buy and easy to reorder. We do things a little differently to traditional promotional merchandise suppliers. Instead of long email chains, quotes and uncertainty, you can see your logo on a product before you buy with our free 20 minute Visual Proof™. This gives you a clear, accurate preview so you know exactly what your branded merchandise will look like before placing an order and paying. Our website is built for straightforward online ordering, with clear pricing, fast turnaround times and no hidden steps. You can request a visual, make changes quickly with our team of expert in-house designers and place your order in just a few clicks. Once ordered, everything is tracked in your account, making repeat orders simple and efficient. Behind the scenes, every design is checked by our experienced studio team to ensure your logo looks its best on the chosen product. Our UK based customer support team is always on hand if you need help at any stage. We work with businesses of all sizes across the UK, helping them create high quality promotional products for events, marketing campaigns, staff onboarding and everyday brand awareness. Whether you are ordering branded pens, printed tote bags or custom clothing, our focus is on making the whole process smooth, fast and reliable from start to finish.
The Hotline Advantage
Written by the company
- Assurance
- We price check against our competitors on a daily basis to ensure we remain competitive. However, should you find within 30 days of your purchase that your order would have cost you less elsewhere, tell us and we'll refund double the difference.
- Fulfilment
- Our in-house studio will professionally recreate your logo and message to produce a pre-production proof for your approval prior to print. Delivery dates are 100% guaranteed to ensure you receive your order on time, every time, ready for your event.
- Happiness
- Our customers tell us we offer a great service and exceptional customer service. Great to hear because we've always worked on the principle that 'the customer is king'. However, should anything go wrong you are covered by our 30 day money back guarantee where we will either refund your money or re-run your order.
Every order is backed by our famous 30 day money back guarantee
Risk Free Buying
We want you to be delighted with every Hotline.co.uk purchase, therefore if any item or print is not as you approved then we will re-run your order, credit your account or refund your money.
Contact info
Copper Beech House, Ringwood Road, Bransgore, BH23 8AD, Christchurch, United Kingdom
- team@hotline.co.uk
- www.hotline.co.uk
4.7
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good customer service quick replies
Good customer service quick replies
Changed and improved my artwork i had sent in .
Would definitely be looking to use this company again
April 17, 2026
Reply from Hotline Promotional Products
Hi DropZone,
Thanks for taking the time to leave a review.
Great to hear the team were quick to respond and helped refine your artwork. That’s exactly what our Visual Proof process is there for, so you can see and tweak everything before you order and pay.
Really appreciate you saying you’d use us again. We’ll be ready when you are.
John
Customer Support
Customer service is great
Customer service is great. It was so easy to reorder a product. Fast efficient service.
April 15, 2026
Reply from Hotline Promotional Products
Hi Joyce
Thanks for taking the time to leave a review.
Really good to hear reordering was so easy and that everything came through quickly and efficiently. That’s exactly how it should feel.
We really appreciate your continued orders and support.
Thanks,
Customer Support
Straightforward ordering
April 13, 2026
Reply from Hotline Promotional Products
Hi Phil
Great to hear everything felt straightforward. That’s exactly what we’re aiming for when it comes to ordering promotional products online.
From getting a quick Visual Proof to placing your order, it should all feel clear and easy, so you can move ahead with confidence.
Thanks again for the review, we really appreciate it.
Customer Support
very easy to use
April 13, 2026
Reply from Hotline Promotional Products
Hi Andrew,
Thanks for the review, great to hear our website was easy to use when ordering your promotional products.
Thanks again for your order.
John
Customer Support
Reply from Hotline Promotional Products
Hi
Really appreciate you sharing this.
Keeping things effortless and getting your Visual Proof™ to you quickly is exactly what we aim for, so it’s great to hear that came through.
Thanks again for the review.
John
Customer Support
Fantastic Company
Fantastic company, really good approach to business. They organised my company logo quickly and effectively and really were easy to work with. Highly recommend and we will trade again.
April 12, 2026
Reply from Hotline Promotional Products
Hi Ade,
Thanks for the brilliant review, it means a lot.
Really good to hear our approach worked well for you. We’ve built everything around keeping things straightforward and easy to work with, so it’s great that came through.
Glad we could get your logo sorted quickly too. We know speed matters, especially when you just want to get things moving without any hassle.
We look forward to working with you again.
John
Customer Support
Easy to navigate to get exact emblem &…
Easy to navigate to get exact emblem & name.the process was self explanatory.
April 10, 2026
Reply from Hotline Promotional Products
Hi David,
Really appreciate you taking the time to leave this. It’s great to hear you found the process clear and easy to work through for your branded pens.
That’s exactly what we aim for, a clear and straightforward way to get your emblem and name sorted quickly, with the confidence of seeing it before you order and pay.
Thanks again for your order and your feedback
John
Customer Support Team
Reply from Hotline Promotional Products
Hi Brian
Thanks for your review, great to hear everything’s been smooth so far.
We’ve designed the whole process to be quick and straightforward, from seeing your logo on the product through to ordering online.
If you need anything as you go, just let us know, we're here to help.
Thanks
John Morrey
Customer Support Team
Impossible to speak to anyone
It’s all great if you have no queries but if you do good luck trying to get hold of anyone. No phone number, no one rings you and you can’t ring them. I lost a day trying to sort this out and only stayed with them as they had my artwork otherwise I would have gone to another company.
April 7, 2026
Reply from Hotline Promotional Products
Thanks for your feedback, we really appreciate you taking the time to share it.
We’re sorry to hear this felt frustrating. Our Support Centre is designed so you can still get fast support when it matters, with messages picked up and responded to promptly by our UK based team with years of experience.
Handling everything in one place also means nothing gets lost or missed, and we have all the details straight away to resolve queries quickly and clearly.
We know this is a little different to some other companies, but we pride ourselves on an effortless, fast and efficient way of working. This goes hand in hand with our free 20 minute Visual Proof™, so you can see your logo on the item before you buy. It’s all part of making buying promotional products simple, from your first enquiry through to any pre-sale or after- sale queries.
We’re really pleased you chose to continue with your order. If there’s anything further you need, we’re always here and ready to help.
Thanks again for your feedback, it genuinely helps us improve.
Kind regards,
John Morrey
Customer Support
Slick process
I liked the fact that our logo was taken and the ability to view the items then straight to order - very slick process
March 31, 2026
Reply from Hotline Promotional Products
Hi Pamela,
Thanks so much for the great feedback, we really appreciate it.
We’re glad you found the process slick. Being able to see your logo on the item before you buy, with our free 20 minute Visual Proof™, is a big part of what we do, so it’s great to hear that worked well for you.
Our aim is to make buying promotional products as straightforward as possible, from first click through to checkout, so it’s good to know we’re hitting the mark.
Thanks again for your order, we look forward to helping with your next branded merchandise project.
Thanks,
John Morrey
Customer Support
The only reason I gave this 4 stars was…
The only reason I gave this 4 stars was to say how much I spent and the way the items were packaged is atrocious. All my plastic bottles were on the floor. All the packaging was taped up. I have had to but containers to put my items in. I will definitely rethink before buying from hotline again. Pull yourselves together guys. You know you can do better than this
April 2, 2025
Unprompted review
Reply from Hotline Promotional Products
Hi Bhavika,
Thank you so much for taking the time to leave your feedback, we really appreciate you being open and honest with us.
We're truly sorry to hear that your order didn’t arrive in the condition you expected. It’s disappointing to learn that the packaging didn’t hold up during transit, and we completely understand your frustration, especially after making a significant purchase. That’s not the experience we want for our customers, and we’re really sorry for the inconvenience caused.
We’re taking your comments seriously and have already shared them with our warehouse and despatch team to review our packing procedures and ensure this doesn’t happen again.
We’d love the opportunity to make this right and restore your confidence in Hotline, one of our customer service team members will be in touch shortly to help put things right and make sure your concerns are properly addressed
Thanks again for your feedback, it’s how we improve.
Kind regards,
The Hotline Team
Not happy with the quality of the product
I ordered printed cotton bags and these are the issues I encountered:
- many of them were having the design with print defects or not aligned (I contacted them back and they re-printed)
- they had a funny smell (probably due to the package), I needed to keep them a few weeks in airy spaces to eliminate some of it
- they presented lots of creases due to careless packaging
- loose threads that I had to trim, I had to take them one by one and check
- If washed, the bag (all models ordered) loose more than or about 2 cm in size
Even though they reacted and re-printed the faulty ones, I gave up using them as supplier due to overall poor quality of the items, which I do not feel like selling anymore. I remained with the impression that I lost all the money paid for this project.
November 10, 2024
Unprompted review
Reply from Hotline Promotional Products
Hi there,
Thanks for taking the time to share your experience. I’m sorry you had issues with your order back in November 2024, that’s not the standard we aim for. As your review isn’t linked to a verified order, could you please email your order number and any other details to customerservice@hotline.co.uk
We take feedback like this very seriously and want to investigate straight away.
We look forward to hearing from you.
John Morrey
Customer Support at Hotline
Excellent SERVICE.
April 23, 2025
Unprompted review
Super company to deal with!
Super company to deal with!
We recently enquired about some promotional pens for our business (Hykeham Chiropractic) and the service was excellent. Our proof images weren't quite as we were hoping, but the helpline was fantastic in helping us get the image laid out as we wanted.
Super easy to order after that and the pens arrived very quickly, packaged well and great quality.
Thank you.
November 18, 2024
Unprompted review
Please remove your meaningless price promise
Our experience is that the price promise is absolutely meaningless.
We asked for a quote and even gave the current price that we're paying from a competitor (which is a standard price that's available to everyone) but all a waste of time.
Why make claims that you can't meet?
November 14, 2024
Unprompted review
Reply from Hotline Promotional Products
Hi
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Our price match promise is designed to give customers the confidence they’re getting great value. If a competitor's quote is like-for-like and includes all costs (such as unit price, setup, artwork, delivery, and VAT), we are happy to match it.
We’d love the opportunity to investigate what went wrong in your case. Please reach out to us, sharing the competitor's quote you received, and we’ll look into it further.
We truly appreciate your feedback as it helps us improve.
Best regards
John Morrey
Hotline Customer Support
Service alright
Ordered printed bags in plenty of time for an event, the print wasn’t right and not aligned properly
They re-did them and I just received them in time.
Could’ve been improved with the event date in mind and faster delivery or a different solution to the problem would’ve been ideal.
November 6, 2024
Unprompted review
Reply from Hotline Promotional Products
Hi Lisa,
Thank you for your feedback, and I’m glad to hear the bags are now as expected.
We understand the importance of having everything run smoothly, especially for your first event, and we’re truly sorry for any stress this caused. Once we were alerted to the print issues, we quickly collected the faulty bags and arranged an express reprint. While there was a discussion regarding a colour change, I can see you opted to keep the original design.
You shared your event date with us, and while we worked to resolve the issue promptly, we’re sorry for any confusion regarding the re-delivery timing. To ensure the replacement bags arrived in time, we arranged for a same-day delivery.
Our goal is always to provide prompt, reliable service, and we appreciate your honest feedback, as it helps us improve. If you’re open to adjusting your review, we’d be very grateful, as reviews are incredibly valuable to us and other customers. We’d love the chance to work with you again and ensure a seamless experience from start to finish.
Please don’t hesitate to reach out if there’s anything further we can assist with, and we hope your event is a great success!
Kind Regards
John Morrey
Hotline Customer Support
Let me down terrible with handouts
Let me down terrible with handouts for a major trade show blamed there courier and ended up cancelling the order and putting £300.00 of stock to recycle as it was to late me as I was tracking before they could get it to me
can i add that on the 11/11/2024 i had to chase up the refund still not received
October 28, 2024
Unprompted review
Reply from Hotline Promotional Products
Dear John
Thank you for sharing your feedback. We're sorry to hear about the difficulties with your order's timing and the inconvenience it caused.
As discussed, we understand that the delay from UPS made it challenging to receive the items in time for your trip to Ireland. Though the order was dispatched on schedule, we were disappointed that our carrier’s processing delay impacted your plans.
We offered the choice to either fully refund the items or allow you to keep them at a 50% discount for future events. When we received confirmation that the items were no longer needed, we initiated the cancellation and return, followed by a full refund to your account.
Upon hearing your preference to keep the items after the return was already processed, we explained that the products were being recycled so they wouldn’t go to waste. Thank you for understanding.
We’re also glad that the other item on your order for the GRS tote bags arrived on time and as expected. If there’s anything else we can do, please let us know, as we'd love to support your future events smoothly.
Kind Regards
John Morrey
Hotline Customer Support
The service has been absolutely…
The service has been absolutely brilliant! The option to see our logo on the products before purchasing is a stroke of genius. Even your office team was incredibly helpful with all my questions. A big thank you to everyone involved in processing my order :)
September 11, 2024
Unprompted review
Avoid Hotline
Ordered pens, notebooks and bottles per their recommendations and designs.
Pens and notebooks arrived in time but print quality was extremely poor. They accepted the pens were and offered to refund right away. They did not accept that the notebooks were and I am still in dispute about this. I have never printed anywhere with this quality and having spent thousands of pounds with them, really regret buying from them. This has now held up things for us massively. Please stick to other printers.
September 6, 2024
Unprompted review
Reply from Hotline Promotional Products
We're truly sorry to hear that you were not happy with your items. As soon as you raised the issue with our team, we worked to resolve it as quickly as possible. We offered to reprint the items with options that we felt would work better on your selected products or to collect them and provide a full refund. You opted for the latter, and we promptly arranged a collection and processed the refund for both the notebooks and pens without delay.
We sincerely apologise for the initial issues with your order, but we ensured to offer solutions that could resolve the situation swiftly. If you have any further concerns, please don’t hesitate to reach out to our team again. We're always here to help.
Thanks
Oliver Galpin
Managing Director
Hotline
Ordered branded tote bags and t-shirts…
Ordered branded tote bags and t-shirts through Hotline for a campaign and the customer service was absolutely exemplary. Their team were really communicative and helpful, and managed to turn around our orders on a tight deadline. Definitely recommend.
September 4, 2024
Unprompted review
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