The fastest and most effective VPN I have used so far. Not much buffering when used for streaming, and has got through about 75% of geoblocked streaming services. However, there are some services that... See more
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See what reviewers are saying
I have been using Hotspot Shield for several years now and I love it. I rely on many of its features, especially location and the all-important Kill Switch. I also use the mobile companion app for iO... See more
Have Been A Premium Subscriber For Quite A While Now, And There Has Never Been A Day Where There Isn't An Issue With The Absolutely Awful App. "Can't connect" Should Be Their New Tagline, As... See more
Company replied
I lost my connection before moving last July. Eight months later I tried to reset my connection but did not have the old email address to reset my password. The Hotspot team patiently guided me thro... See more
Company details
About Hotspot Shield
Written by the company
About Us:
As stated by Speedtest.net, Hotspot Shield is the World's Fastest VPN Awards Winner, Hotspot Shield performed the fastest in both local and international testing. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. We are unique because we offer unlimited bandwidth and over 500 servers across 115+ countries.
Key Benefits:
Data Encrytion
Hotspot Shield uses cutting-edge military-grade security and 256-bit AES encryption to ensure your data is protected, even when connected to unsecured public WiFi hotspots.
Online Anonymity and Hidden IP
Hotspot Shield hides your IP address, activity, and location from all websites and online services to ensure your anonymity and protect your privacy. Hotspot Shield never tracks, logs, or stores your personally identifiable information, including your IP address.
Access to Online Content
Hotspot Shield VPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites — from any device, anywhere— at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.
45-day Money Back Guarantee:
Your satisfaction is our top priority. If you decide during the first 45 days, that our service is not the product for you, we'll refund your subscription fees in full.
Contact info
250 Northern Ave, 3rd Floor, 02210, Boston, United States
- (408) 744-1002
- Support@HotspotShield.com
- www.hotspotshield.com
3.5
Average
776 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, accurate & helpful response to support
Quick response to support - accurate and helpbl
February 25, 2023
Unprompted review
It took to long for support to listen what I was saying
It took to long for support to understand that issue was not my devices but the actual virtual location in Colombia. Even though I explained clearly in first emails that I have tried in several devices even outside of home and still gave me the wrong around answer to check tour device version . Re installed all that pre-populated typical answers from an IT support department.
February 13, 2023
Unprompted review
Reply from Hotspot Shield
First, we apologized for the inconvenience that it may cause on your end. We have reviewed your case regarding this concern and we will reply you back to the email that you have with us to correct the issue that you've encountered upon using the service. Thank you for your understanding and patience.
I'v used this product for 2 plus years
I've used this product for a number of years and found it to be a reliable product for VPN use. Any difficulties I experienced were addressed in a reasonable amount of time and were quickly resolved and explained to me in a clear, concise manner. I highly recommend this product.
February 24, 2023
Unprompted review
Customer service when needed was great
February 7, 2023
Unprompted review
This action was not taken by me and now…
The team at hotspot was able to help reinstate my account after I was able to show receipts from my initial purchase of my premium membership when someone tried to claim they were the true owners of the account.
February 12, 2023
Unprompted review
Reply from Hotspot Shield
First, we apologized for the inconvenience that it may cause on your end. We would like to further investigate in order to assist you with this matter, therefore, please contact our support at https://bit.ly/37XTaU4 or fill out this form https://urlzs.com/iPPNw. Once received, one of our experts will contact you as soon as possible to fulfill your request. Thank you and kind regards,
good support
I had a trouble with my account because I have dashlane like application to save passwords and hotspot shield is free for dashlane users. my vpn account didn't work but the support team helpeld me with this matter
February 9, 2023
Unprompted review
this product is amazing and the service is better.
this product is amazing , i had a small issue and within minutes the customer service team had it resolved.
i rarely recommend products or companies but happy to make an exception here. first class !
February 3, 2023
Unprompted review
My query was promptly dealt with and…
My query was promptly dealt with and speedily resolved.
January 30, 2023
Unprompted review
Knowledgable and good communicator.
January 26, 2023
Unprompted review
Great service!
January 26, 2023
Unprompted review
Very helpful staff on the online chat
Very helpful staff on the online chat, VPN works well for streaming.
January 26, 2023
Unprompted review
good vpn !!!!
January 25, 2023
Unprompted review
Good customer service and consistency
January 23, 2023
Unprompted review
Hotspot shield connect faster than…
Hotspot shield connect faster than other VPNs
January 20, 2023
Unprompted review
Highly Recommended
I personally had a great experience with HotspotShield Support Team. They could not be more supportive in solving my problem and the follow-up after the problem was resolved was very professional. Highly Recommended.
January 14, 2023
Unprompted review
Help from the support team made easy
Help from the support team made it possible for me to get this program up and running. I am anything but a techy and they guided me through the process. Very good team of support staff.
January 11, 2023
Unprompted review
I'm glad that hotspot shield support…
I'm glad that hotspot shield support team solved my problem. They helped me a lot. Thanks for the support team.
November 30, 2022
Unprompted review
Solved my problem quickly and easily
January 5, 2023
Unprompted review
Great support
Great support
I talked to real people with real answer and they did their best to solve the problem.
December 24, 2022
Unprompted review
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