Hot Tub Assist Reviews 

Our hot tub had an issue Andy from HTA called and within the hour had rectified the problem - even better it was still under warranty 👍
One happy family. One happy hot tub.
Customer service second to none
Would recommend these guys to anyone with a tub 👍

Just had John visit to sort out a small electrical glitch. Love my tub, and use it every day. John was superb! I actually had a lesson in how to clean and maintain it. I wish I had been told this when the tub was delivered! Great service, and John is a fine ambassador for HTA and a lovely man. Problem sorted and a happy customer.

Terrible service, don’t trust with your Hot Spring salt filled tub! We had ours serviced in August with their highest level (most expensive) service. The man didn’t seem to know what he was doing, insisted one small scoop of salt would be enough despite me saying it normally was given almost 2kg of salt on a water change. The next day the water was grey and foaming, the Ace cell was off due to lack of salt. The company insisted the same man came again, he was clearly very unhappy being asked to sort out his mistake! This time he insisted the correct amount of salt was added but clearly not as at two weeks the water was green!!! Having owned it for almost five years the water has never been a problem before. When I complained the man hung up on me, then emailed me today to say no salt was needed and I should have added chlorine to it! Terrible, terrible customer service. I will never use again.

Have been using this Company for 8 years since purchase. Excellent service. Always turn up on time, always efficient and extremely pleasant, particularly John who has visited twice now and always goes out of his way to help. Would always recommend these guys.

Richard was our engineer, and we booked a service as our warranty was due to expire. Something wasn’t working which we never noticed, this was replaced free of charge. Had it not of been done it would of cost £250 + to fix and it would of caused excess wear & tear on our tub. Recommend getting your warranty extended as the tub gets older like us things start to go wrong ..

Emailed them to have my lid replaced that was damaged ffrom day one over 2 years ago. Kept sending wrong sizes wrong shapes 4 times now they do not reply to emails. Will tey and call them. Wanted to charge me twice for a move that was not completed from day one.

I have had a leaking hot tub since September last year. It is now 2022 and it is still not fixed. There has been endless communication issues and finally I discover last week the enginner that came out last November mis diagnosed the problem. Ok things go wrong...when I phoned up to try and understand what had gone wrong...they really upset me. I warn you they are not a nice company to deal with.
When I made a complaint no apology.
The engineer who visited last week also damaged the side of the hot tub..saying it was badly installed. Had the hot tub for 10 years and no previous engineer mentioned it being a problem. I posted about the company on my neighbours whats app and guess what I am not the only one having problems!
I never write anything negative but this company has upset me so much I feel it is important for people to know how terrible they are.

I needed a jet for a 2015 Hotspring Flair.

Hotspring replied telling me it would be £x Plus £8 postage and it would take 'forever'. I know this because I have waited this long before (they say no stock it's coming from the US and now we have covid, the excuse for everything)

Happy Hot Tubs say I have to wait to speak to their service manager on Monday. He is the one with the prices. Odd.

Hot Tub Assist, answer my queries quickly and have the jet in the post the same day.

Just had Ben complete a service on our hot tub today. Total pleasure, helpful and friendly. Excellent service!
Thank you for your help and assistance.

Jon is our regular service engineer and he’s always very cheerful and helpful .
He’s helped me massively regarding the chemical control which is the most important part .
A very good company to deal with !!

Called out HTA to attend a leaking pump on my Hot Spring Summit and was very impressed with the friendly, professional attitude of the technician Andy who explained the options. Andy had the parts on his van and the job was completed with a couple of hours.
The process from reporting the problem through to payment was seamless and I can fully recommend this company.

Had one of their engineers around today to look at a technical defect on our hot tub, and the service was brilliant. The engineer resolved our problem quickly and efficiently and was also happy to answer all our questions. He shared his experiences and advice and this will really help us to look after our hot tub even better.
Would not hesitate to call HTA again and will schedule an annual service when it is time.

Rude drivers on the road! If you’re looking for a nice service, look elsewhere!

Booked a full service for our hot tub, which was a little delayed but fully understandable considering Covid. Billy came to do the work, and he was prompt, courteous, extremely helpful and showed me a few tricks that I didn't know about keeping the tub in even better condition. Top rated service and will definitely use again

My hot tub developed a leak. Hot tub assist sent a good engineer round who explained the problem, offered alternative solutions, and fixed it on the spot. This is the first problem I’ve had in 8 years’ daily use. I’d use them again.

The two engineers Chris & Jack didn’t have the easiest of jobs. We live on a narrow road and the rear access wasn’t the easiest either having a sharp corner to navigate. But they surpassed themselves. They were polite and good humoured. Clearly knew what they were doing and the installation once in the garden was straight forward. Can’t thank them enough. Job well done lads 🙌

Had a lovely young man called Ben who came out to fix a jump pressure switch on the heating unit.
Was very efficient and explained all the settings and things to do to maintain a healthy hot tub.

Was a lot cheaper than first expected, call out charge is a bit expensive £96 standard price .....but overall great job and hot tub working great 👍

Great company NOT engineers not interested hot tub still leaking one of the pumps still not working and the help line brilliant 🤣🤣🤣🤣

HotTub Assist recently fixed a faulty circulation pump and sensor on our 10yr old HotSpring tub. When the fault wasn’t completely resolved they straight came back and made sure it was sorted with the help of a senior technician, Jon.

We’ve used Hot Tub Assist from the beginning and to be honest I struggle to think of many companies that really go the extra mile to make sure the customer is happy and are willing to come back when it’s not. As a result our tub is going strong and now ready for winter!

Electronics and hot water don’t usually mix well over time, particularly on cheap brands so I know they are always busy but Kelly and the team in the office are always quick to come back to you and the new booking system is clear with confirmation and costs.