We found Dorothy at HBB to be really courteous and explained the whole process clearly when I asked about it. We don’t progress further with the initial discussion as we were still working on trying t... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Selling your house doesn't have to be stressful. We are genuine property buyers who buy all types of property with our own cash. Whatever your circumstances we can give you a guaranteed, cash sale in a timescale of your choosing.
Our friendly team will give you honest and straight forward advice on the best way to sell your property - no hard sell 'guaranteed'. Visit our website House Buyer Bureau for more information and to get your free cash offer.
We know our stuff. We love property and since 2010 we've bought over 4,000 properties, spending over £600 million and helping thousands of people sell their homes quickly, simply and without fuss.
You can hear directly from some of our previous customers by visiting this link.
We are part of HBB Relocation Services Limited and you can find out more about us at companies house.
Whatever the reason for your sale we will buy all types of property, in any condition right across England and Wales. We can buy in as little as 7 days and will cover your costs of sale (including survey and solicitor fees).
We don't charge any fees. No estate agent fees, no survey fees, and if you use our recommended solicitors there are no legal fees to pay.
We won't ever put you under any pressure to sell to us. We are founder members of the NAPB, are members of the Property Ombudsman and are signed up to comply with approved Trading Standards practices.
Written by the company
1 The Cornerstone, Market Place, Kegworth, DE74 2EE, Derby, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly, knowledgeable and quick to respond. Thank you.

Reply from House Buyer Bureau
We were warned about unscrupulous firms operating in this field but HBB were emphatically not one of these. The deal is you sell your house below the market price and the gap closes if you factor in the expense you save like estate agents, legal fees and of course much less stress. It suited us and from the start Dorothy guided us sympathetically through the early stages before handing over to Kerrie who was equally kind and approachable. It took about eight weeks to co-ordinate sale of our house and purchase of another and HBB kept to their offer and communicated efficiently at every stage. Highly recommended.

Reply from House Buyer Bureau
What a wonderfully lady. If you want some straight forward, honest and trust worthy advice, regardless of whether or not you take their offer. Look no further. Highly recommended.

Reply from House Buyer Bureau
The communication I had with one of the employers was very positive. She was friendly and knowledgeable. She was honest with the price offered and would keep in contact if my circumstances changed.

Reply from House Buyer Bureau
My experience with house buyers was exceptional. The attention to detail and constant contact with both Suzanne and kerry throughout my experience was second to none. They kept me informed through the whole process and I could not recommend them enough. I am now where I should be and it really worked for me.

Reply from House Buyer Bureau
Ridiculous offer I had already dropped the price by £50k and they wanted to offer only 80 percent so no I won't recommend them

Reply from House Buyer Bureau
Contacted me under the pretence that their offer would be realistic but it was ridiculously low.

Reply from House Buyer Bureau
Cannot fault my experience with the company. I was aware I wouldn’t be getting full market value for our home and so there were no surprises. At the moment we are not in a position to continue with our move but would have no qualms with contacting them again in the future when we are in a better position.

Reply from House Buyer Bureau
After I had decided to sell an inherited property I was put in contact with HBB my first point of contact was Dorothy who may I say was the most helpful,understanding and pleasant person I have had the pleasure dealing with. My next experience was with Kerrie and yet again equally as pleasurable they both went above and beyond and guided my through the whole process and basically did everything for me they were in contact almost on a daily basis and not just regarding the sale but also on how I was doing. Dorothy and Kerrie are absolutely credits to the company and I would have no hesitation to use and recommend this company to others once again thank you so very much for all your help and I wish you all the best for the future

Reply from House Buyer Bureau
The most trustable company, I dealt with .🌟🌟🌟🌟🌟 Every stage of the selling process, Dorothy and Kerrie went above and beyond.
The transparency and honesty is 💯 guaranteed. They were able to close quickly as promised.
It was a great experience. 👏👏
Thank you very much againDorothy and the HBB team. I would highly recommend them to anyone looking to sell their house fast without the hassles .

Reply from House Buyer Bureau
I believe my mum spoke to Suzanne, she was lovely and informative. I think the company is perfect for those who are in need of a quick sale and are happy to lose around 30K (some are!) It's worth having a quick chat with them and reinforcing what you know or may not know in terms of house sales. Thank you Suzanne

Reply from House Buyer Bureau
This service was definitely not for me however, if you are absolutely desperate to sell your property and I mean desperate - this service probably would be good for you, if your not desperate don’t waste your time. We were offered far less than 80% on our property and if you live in Wales they will probably also minus the extra Stamp Duty from your offer which they explained they needed to do with us. However, the lady I spoke to was very polite and I was kept up to date throughout the whole process with realistic times scales, so I can’t fault the service in that respect.

Reply from House Buyer Bureau
Dorothy was absolutely honest, what a refreshing change. Would definitely recommend.

Reply from House Buyer Bureau
Didn’t end up using their services but Dorothy was prompt getting in touch and incredibly honest about what they could offer and other alternatives.

Reply from House Buyer Bureau
Prompt service. Honest feedback. Friendly, knowledgeable staff. A pleasure to deal with!

Reply from House Buyer Bureau
Excellent honest company. Excellent communication from Suzanne.

Reply from House Buyer Bureau
We tried to sell through a traditional estate agent without success it was suggested that we talk to House Buyer Bureau. Initially we discounted them as their offer was very much below our expectations. Having considered the situation we decided that we could manage on a lesser figure and contacted them again. Which could mean getting our house sold without further hassle in a short space of time, getting the new property that we wanted. Our first contact was with Suzanne, she was extremely helpful and lovely to deal with, absolutely no pressure. Followed by Kerrie through the whole sale process, she was there every step of the way and always available to answer any queries also very patient when our onward move got delayed. OK we did not get the market value but we re delighted with the outcome. I would add that Aimee from the nominated solicitor was also extremely helpful throughout the whole sales process. Overall a really good experience, We would recommend HBB.

Reply from House Buyer Bureau
I was thinking of selling my flat and having seen an ad for the House Buyer Bureau, I made contact with them.
Although they state 'we buy any home'...they don't!
I have a modern retirement apartment and they are not at all interested in buying it.
Their ad is misleading, why is this not mentioned.
I shall now engage an established estate agent.

Reply from House Buyer Bureau
Dorothy & Kerrie helped my parents sell their house within a timescale to suit. They were extremely helpful and went the extra mile following an abortive sale from another house buying company. They kept me informed and updated throughout the process and could not fault them in any way. Extremely professional and ethical staff - nothing was too much trouble.
Had an initial chat, they were very open and honest about what they'd be able to offer and why. Not the right option for us right now but appreciated their advice and may return to them if my situation change.

Reply from House Buyer Bureau
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.