I ordered a house sign for friends birthday and was worried it might not turn up on time.... It was delivered in super quick time and so well wrapped up, it took me ten minutes to get Into the parc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am not impressed with the quality of my letterbox and I am appalled by the lack of customer care. I've had a basic letter box attached to my gate for a little over a year ( fitted January 2024 ) a... See more
Company replied
After reading through previous customer reviews, all of whom were delighted with their purchase I decided to place an order. I couldn't be more pleased! I went for something simple and classy choo... See more
Purchased an oval ceramic number plate. The company responded promptly to a query about numeral alignment which they attributed to the chosen Times Roman font. Black on white provides an easily visibl... See more
Company details
Written by the company
The House Name Plate company was established in 1986 with the idea of creating beautiful handcrafted house signs, numbers and letterboxes. Since then we have sold over 2 million House Signs. We remain a privately-owned business. Over the last 40 years we have extended our product range to include slate, acrylic, brass, aluminum, granite and ceramic. All of our cutting, polishing, sand blasting and laser engraving is done at our workshops in North Wales.
Contact info
Unit 16, Vauxhall Estate, LL14 6HA, Wrexham, United Kingdom
- 01978 800 400
- sales@hnpuk.com
- www.housenameplate.co.uk
3.8
Great
581 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely stunning door plate
Absolutely stunning door plate. So pleased with the communications. Item was packaged very well. Great value for money.
June 24, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Karen,
Thank you for leaving a review its very much appreciated and really does make a positive difference to our business.
Kind Regards
Daniel Evison
Special Projects Manager
Just received my new house sign and…
Just received my new house sign and absolutely love it, can’t wait to get it on the wall! Thank you!
June 24, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Claire,
Thank you for leaving us a review and we are pleased that you love the house sign you have purchased from us.
Kind Regards
Daniel Evison
Special Projects Manager
Beautiful products and great service
June 24, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Sharon,
Thank you for taking the time to leave us a review it very much appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Great Company Beautiful sign Very Happy …
We are So Happy with our NewHome Houseplate
Beautiful quality looks very contemporary!
The best thing we like about this company was, we could have as much lettering as we wanted
Arrive in great time & very well package
June 23, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Paula,
Thank you for your review its very much appreciated. Happy that we could meet your expectations.
Kind Regards
Daniel Evison
Special Projects Manager
Beautiful limestone house name
Really happy with our beautiful limestone house name sign, excellent quality & great customer service 😊
June 16, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Helen,
Thank you for your review and I am please that you are happy with your limestone house sign. I must say they are of a higher quality than what you can ever show in a photograph and your review really does help other customers understand this.
Kind Regards
Daniel Evison
Special Projects Manager
Arrived early and looks great
Arrived early and looks great! good quality and looks perfect on our wall. would highly recommend!
June 14, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Dannii,
Thank you for taking the time to leave us a review its very much appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Beautiful!
The sign is beautiful! Exactly what I pictured and very well made. Easy to install and arrived quickly.
June 11, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Elizabeth,
Thank you for the review you have left us they do really make a difference to our business.
Kind Regards
Daniel Evison
Special Projects Manager
Great quality and price
Just had delivery of our green slate house sign. Really pleased - quality product at an excellent price. Would not hesitate to recommend!
June 10, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Gavin,
Thank you for taking the time to leave us a review and we are pleased that you are happy with your purchase.
Kind Regards
Daniel Evison
Special Projects Manager
Brilliant in every way
Brilliant in every way, and so appreciated the hand written note.... very highly recommend and a big thank you for a super product, and your customer sevice.... it makes such a difference! You are the best! xxx
June 7, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Mrs Bell,
I want to thank you for taking the time to leave a lovely review, as you said our customer service makes such a difference but also your reviews make such a difference in giving customers the confidence in buying from our company.
Thank you again
Daniel Evison
Special Projects Manager
My house number was delivered ahead of…
My house number was delivered ahead of schedule. It looks pretty good. I would have preferred a simple screw through fixing rather than the glue and stud method but, hopefully, all will be well. If I need another such plate, I would use House name plate company again.
May 31, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Steve,
Thank you for taking the time to leave us a review its much appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Excellent prompt service
Excellent prompt service. Sign as specified. Pleased with my purchase.
May 27, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Tracey,
Thank you for taking the time to leave us a review its appreciated. Pleased that you are happy with your purchase.
Kind Regards
Daniel Evison
Special Projects Manager
Amased at such excellent quality and…
Amased at such excellent quality and finish at a price that beats anything else on the market!
Very pleased 😀
May 25, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Emma,
Thank you for taking the time to leave us a review its appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Absolutely brilliant!!
There is nothing bad to say about the House Nameplate Company, from first point of contact up until delivery they have been of great help, efficient and professional throughout. I first contacted the company directly through Instagram as the nameplate we had our hearts set on (Premium Smooth Slate house sign 25x25cm) was originally unable to fit our full road name. Not a problem at all, the lovely person at the end of the DM's was brilliant and sent over a draft copy where they had made the text smaller and so allowing the road name to fit on fully. Delivery was quick and within the times stated on their lovely website, which was brilliant and we expected it to be longer due to our amendments. The packaging was exemplary too, a brilliant sturdy bubble wrap pocket meant there was no risk of my new nameplate being damaged by the courier. The videos on the website meant it was a breeze in installing the hidden fixings and then mounting onto our outside wall. The quality of the slate is amazing, natural marks on it give that bespoke feel and the finish of the product is perfect. A huge thank you to The House Nameplate Company and 100% would recommend 👍
May 25, 2022
Unprompted review
Reply from The House Nameplate Company
Hi,
Thank you for your fantastic review it is very much appreciated and really does make a difference.
Kind Regards
Daniel Evison
Special Projects Manager
In the garden sign
I wanted an unfussy weatherproof, nothing twee or gimmicky sign to put at the front door when I’m outside. What came was ‘perfect’. “Find me in the garden”, in capitals and a clear but classic font mounted on slate - does exactly what I wanted. Thank you! Arrived in four days, securely packed.
May 22, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Maggie,
Thank you for your review its very much appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Beautiful Name Plate
We wanted a name plate that also included a number (legal requirement for us) and the two hearts name plate really fitted the bill. It's beautiful. We had the gold lettering which really stands out on the dark slate and you can choose from various fonts which, as you click on the different ones, show you what it will look like. It's fantastic quality and we can't wait to put it up.
May 17, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Gillie,
Thank you very much for your review. It Is nice to hear that you are pleased with your sign.
Kindest Regards
Daniel Evison
Overwhelmed
What a stunning sign! Didn't know what to expect ordering online - this has indeed exceeded my expectations! I am so happy with the quality and the inlay of letters. Just waiting for hubby to put it up now!
May 16, 2022
Unprompted review
Reply from The House Nameplate Company
Hi Karen,
Thank you for the review you have left, It really does make a difference in giving other customers peace of mind when ordering from our company.
Kindest Regards
Daniel Evison
Special Projects Manager
Really delighted with my sign
Really delighted with my sign. Beautiful piece of slate , lovely lettering. Thank you for fast delivery and very well packaged with personal note too.
May 12, 2022
Unprompted review
Reply from The House Nameplate Company
Thank you for leaving us a review its very much appreciated.
Kind Regards
Daniel Evison
Special Projects Manager
Ordered grey letterbox
Ordered grey letterbox, took 3 wks to arrive, just received and very happy with it, read previous review about stick on letters,wasn't sure if they were but I have now been informed that they are sprayed on and I think they are very good quality .Positive customer service during the transaction. Very Happy with product and would recommend company
May 9, 2022
Unprompted review
Reply from The House Nameplate Company
Hi David,
Thank you for confirming that the lettering is spayed onto the letterbox. Very much appreciated.
Many Thanks
Daniel Evison
Special Projects Manager
Ordered a letter box with house name…
Ordered a letter box with house name on, after a few emails and responses of” it should be within the next week “ we finally received it after a month. Good quality letterbox, disappointed with name. Stuck on letters which I could have done a lot cheaper myself
May 6, 2022
Unprompted review
Reply from The House Nameplate Company
Hi,
I am sorry to hear that you are not happy with the quality of the personalisation of your letterbox and feel I need to explain. Typically we spray paint the wording on our letterboxes but this is not possible with the stainless steel versions as the paint will not adhere. The Vinyl we use is of the highest grade and has a 10 year guarantee. I can only apologise for the delay, Our stock was stuck on a train on the border of Germany and Holland due to technical difficulties. Communications we were receiving back were that it would be resolved within a few days and this lasted for a month. It caused us many problems as a company but we are now back in stock and customers are receiving their orders.
Sincere apologies
Daniel Evison
Special Projects Manager
loved the slate sign
loved the slate sign, very professional and arrived promptly
May 4, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.