The House Nameplate Company Reviews 

581
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I ordered a house sign for friends birthday and was worried it might not turn up on time.... It was delivered in super quick time and so well wrapped up, it took me ten minutes to get Into the parc... See more

Rated 1 out of 5 stars

I am not impressed with the quality of my letterbox and I am appalled by the lack of customer care. I've had a basic letter box attached to my gate for a little over a year ( fitted January 2024 ) a... See more

Company replied

Rated 5 out of 5 stars

After reading through previous customer reviews, all of whom were delighted with their purchase I decided to place an order. I couldn't be more pleased! I went for something simple and classy choo... See more

Rated 4 out of 5 stars

Purchased an oval ceramic number plate. The company responded promptly to a query about numeral alignment which they attributed to the chosen Times Roman font. Black on white provides an easily visibl... See more

Company details

  1. Home Goods Store
  2. Decoration and Interior Design Store
  3. Gift Shop

Written by the company

The House Name Plate company was established in 1986 with the idea of creating beautiful handcrafted house signs, numbers and letterboxes. Since then we have sold over 2 million House Signs. We remain a privately-owned business. Over the last 40 years we have extended our product range to include slate, acrylic, brass, aluminum, granite and ceramic. All of our cutting, polishing, sand blasting and laser engraving is done at our workshops in North Wales.


Contact info

3.8

Great

TrustScore 4 out of 5

581 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.8

All reviews

(581)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, purchased the headstone for my dog and was over the moon with it.
Chloe was extremely helpful. Overall very very pleased with all the service.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional craftsmanship…

Did quite a bit of research before I came across HNP and was immediately impressed by the designs and styles on offer. Easy ordering and personalisation on the website. My order arrived today and it's stunning, the craftsmanship is exceptional. I absolutely love it and it looks so good up on my wall.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend highly

Did a lot of research and chose The House Nameplate and was not disappointed. Spoke to both Lisa and Elisha who were so helpful and when my nameplate arrived very well packaged I was absolutely delighted. Would highly recommend this company

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, looked good on the website and was better when it arrived, it was exactly what we wanted and exceeded expectations.
Arrived early, well packaged and would definitely purchase from this company again.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

What fabulous quality

What fabulous quality slate. Beautifully made and the numbers and letters are crisp. Really glad I bought from you such a lovely product. Thank you.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, exceeded expectations. Arrived ahead of time. Well.protected and packaged well. Thoroughly recommend. Good website, easy to use, lots of choice.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Front of house sign

Received the sign, lovely slate sign with text recessed and painted, it now looks great on our house.
Delivery was sooner than expected and I broke a screw cover installing it, they posted me some as soon as I asked.
Great service good prices an quick delivery.
I’ll use them again
W Clark

July 5, 2023
Unprompted review
Rated 4 out of 5 stars

Nice product, good customer service.

Having placed the order, the item was delivered two weeks later. Not to us unfortunately due to the delivery company making a mistake but customer service (Lauren) resolved the issue very promptly, sending a second that arrived the next day. The slate nameplate was well packaged for protection as well as being nice and heavy with good detailing. Happy with the service overall and would use them again. Removed one star due to the item taking two weeks to arrive, not because of the poor service from the delivery company (DHL).

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Item ordered has not yet been received - CORRECTION !

Item ordered has not yet been received = CORRECTION !!
Item ordered, now received and thanks to House Nameplate Company. The envelope was dropped into the mailbox and caught up in junk mail which had been left on a table by a family member. Apologies to House Nameplate Company and MANY thanks for the order.

June 11, 2023
The House Nameplate Company logo

Reply from The House Nameplate Company

Good afternoon Mrs Haslett
We believe your review is misleading and inaccurate as we have proof of delivery of your 'spare keys' that left us on 13/06/23 and delivered to you on 16/06/23 as we use 'Royal mail tracking'.
The first communication from you was this review even though we offer a 24/7 live chat, email and telephone number.
Yesterday I sent you an email along with the proof of delivery and I have tried calling you twice today but have had no response from you - from this we can only conclude that you do in fact have the keys that we sent we sent out you

Rated 5 out of 5 stars

Great service

Just ordered a house name plate thru the company and they were excellent. I wanted clarification of how I wanted the sign produced and they did so speedily and with excellent customer service.

June 9, 2023
Unprompted review

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