House of Kojo Reviews 4,173

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the plants, which are often described as healthy, beautiful, and exceeding expectations upon arrival. The meticulous packaging is frequently highlighted, ensuring plants are well-protected during transit, even in cold weather. Many consumers also commend the outstanding customer service, noting its friendliness, helpfulness, and efficiency. However, some people were dissatisfied with their orders, reporting issues such as plants arriving with damage, disease, or in less than stellar condition. A few customers also experienced delays in delivery or a lack of response from customer service regarding their concerns.

What people talk about most

Product

Reviewers express high satisfaction with the product, consistently praising the quality and health of the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the quick and speedy delivery,... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and praised... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Just to let you know both plants arrived safely and I am so IMPRESSED!! Whoever packaged them is god tier, the heat packs were still warm and despite every effort by the carriers to damage them, th... See more

Rated 5 out of 5 stars

Every plant I’ve ever received from this company has not only looked incredible on arrival but also thrived under my unfortunate care. The plants are clearly well loved, they have a lot of knowledge w... See more

Rated 5 out of 5 stars

Oh wow! What an amazing suprise ! I got a beautiful Pachira Aquatica which is a beautiful specimen and a rescue box of 4 beautiful babies. The rescue box contained an alocasia green dragon, philodendr... See more

Rated 5 out of 5 stars

My hoya arrived nice and full, with one very long vine. No leaf loss during shipping, and the packaging was nice and protective. I would be interested to see how fast shipping is when there isn’t as h... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Flower Market
  4. Interior Designer
  5. Plant Display Store
  6. Plant Nursery

Written by the company

Your go-to for rare house plants delivered straight to your door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

jungle mix

We ordered the jungle mix, and it’s fantastic—top-quality with amazing packaging! The clay pebbles are excellent, and the insecticidal worked wonders. Thank you so much! I’m so excited to see how our jungle plants thrive over the summer.

February 27, 2026
Rated 5 out of 5 stars

First order- extremely good.

This was my first order from House of Kojo. I ordered desert rose saplings and a money tree, having tried to get them from elsewhere previously and had very poor specimens. House of Kojo advised to order winter protection as we were having a cold spell. The plants arrived pretty quickly via Royal Mail (who are very careful with plant deliveries) and were extremely well packaged, with the plants very well protected inside the box. The plants are of great quality. Very happy with the service and the purchases.

February 28, 2026
Rated 5 out of 5 stars

Excellent company for buying beautiful…

Excellent company for buying beautiful plants, delivery is super fast with the utmost care taken with the packaging, kept informed via email with tracking details. Plants are in perfect condition on arrival. Highly recommended.

March 6, 2026
Rated 5 out of 5 stars

Very healthy plant

Hoya arrived in great condition with lots of lovely growth coiled neatly in the top of the packaging for its journey. Looks like it should do really well.

February 28, 2026
Rated 5 out of 5 stars

Excellent care for plants and…

Excellent care for plants and customers. Very happy with my new addition to my indoor garden. Great care taken when packing.Excellent communication and effort to satisfy customers. This was my 2- nd purchase and not the last one.

February 23, 2026
Rated 5 out of 5 stars

Top quality company amazing service

Top quality company amazing service! Plants always healthy and have made many orders. They truly care about the plants and the customer. Dont usually leave reviews but these guys deserve it ! Honestly the only place i get my plants from top class.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Lovely plants , great choice and some nice sale items.
Customer service is absolutely outstanding and it feels like talking to friends.
It really is a joy dealing with this company.
Very highly recommended!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great packaging and order arrived quickly and plants were in amazing condition.

February 5, 2026

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